Alex is very responsive, will update review once work is completed and will include thoughts on…read morepricing and quality of work

From the owner: Hello my people we offer excellent service and attention I like to do things well done dear for…read morefree and we are at your service

I have used Blue Ribbon Electrical for 12 years now for industrial work. I have no complaints…read more The do good work for a fair price. They have brought in power feeds, wired pump skids, wired control rooms, provided communication wiring, and several complete installations. Last year they have wired our updated office building. My colleagues and I always feel confident that the job will be done right if Blue Ribbon is involved.

Our circuit tripped that went to the furnace. Called Nicor Services who opened a work order for…read moreBlue Ribbon to show up the same day for emergency work order. They said Blue Ribbon will contact in one hour. Waited two hours, gave a call back, left 2 vmails. Called Nicor Services, they left vmails and told me to wait 1 hour more. No luck. Next morning, got a prompt call from Blue Ribbon apologizing for missing the vmails because no one was monitoring it that evening. Said electrician will be there by 9am. Arranged schedule so that we can let him in. Arrived a little after 9am. Worked full day, beyond the limit set by Nicor. No permission taken to go beyond Nicor's authorized amount of $400 or to make holes in the drywall or to give us (esp. in writing) that they would charge $78 per hour beyond the $400. Asked electrician if he knew the problem: after a total charge of $712, they couldn't give either an estimate or a project cost. They said they needed to continue an open-ended $78 per hour charge while they went through more exploration, including tearing the drywall. Asked them to leave because without written estimates, I do not feel comfortable. Today an invoice is sent for Nicor overage of $312 when I have no written estimate from Blue Ribbon for work authorized by me. Called Nicor Services to complain that if they are only responsible for first $400, then they should have not let the vendor proceed unless written authorization received on both drywall damage and rate. Not happy and pursuing. Problem of trip still persists. Still at square 0. Not happy with Nicor Services for putting me in such a situation, because they sent this vendor to us, without clarifying with me about overage charges upfront and the liberty they took to keep working - Nicor brochure says they take care of all relationships with vendors and home owner just needs to be present. Nicor Services did say they will talk with Blue Ribbon. Let's see. The phone usually goes to vmail in my experience and theirs. Have worked with many vendors over the 19 years in our home - have never run into an open-ended give me $79/hr until I say I'm done. Unfortunately, took advantage of the fact that we had already spent $400 of the allowed reimbursement and then the overage they are now demanding with 1.5% service charge per month. Perhaps this is the way the business is, but I've always heard that we should get estimates for any job by 3 vendors - relied on Nicor Services to do their work with vendors. An open-ended exploration of where the short is, with no approval or estimate or rate - how does that happen?