Brittnee Barnes is like no other agent. Always reaching out and making sure that you are getting…read morethe best coverage for your money. I recommend her to everyone. Through the hurricanes and floods and chaos that has happened over the past 5 years she has been there for us. Professional and excellent at explaining our options. They are so professional yet down to Earth and really make you feel like they care. She will bend over backwards and seriously will put in the work and effort to meet your needs. We use BBSF for home, auto & our business and are 100% satisfied. Call the office today and just get a quote. You will be amazed!

Brittnee and everyone in the agency are the best! Professional, knowledgeable, and helpful in…read morebusiness, as well as kind and compassionate w customers dealing with life's hardships. I would definitely recommend!

Good guidance and prompt answers/responses to questions and requests. Great claims service and…read morecommunications. Helpful customer service representatives and claims representatives who "follow up" until problems/questions are resolved.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Beaumont. I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

Absolutely the worst insurance agency with zero integrity. Only care when signing you up for new…read moreinsurance. Trying to get answers on claims is impossible and refuses to provide management or Agents information to find out why claim is not being for customer. Office does not return calls and is very unprofessional. Pick another Insurance company.

The commercial agent sent a generic email asking for information. No phone call...no follow up. No…read morepersonable communication. Reached out AGAIN through another agent. Commercial person NEVER called me. Going elsewhere for my policy. And I do have my home & car policies through yall. Very disappointed in the commercial side. Losing my business there.

She is a people person and a beautiful soul. She goes beyond what is expected of an insurance…read moreagent. She has a friendly staff that will accommodate your every insurance need.I am pleasantly pleased.

So knowledgeable and helpful! Answers and solutions to all of your problems! Thanks ladies.read more

Direct Auto Insurance is hands down one of the most unethical and predatory insurance companies…read moreI've ever dealt with. They have a policy that no other insurer I've worked with enforces -- they upcharge customers based on who they live with, not who actually drives the vehicle. It's a dishonest and profit-driven tactic that punishes paying customers for things completely unrelated to their driving risk. What makes it worse is how they intentionally delay taking action when you try to provide the documentation they request. They give the impression that if you do your part, your policy will be corrected -- but it absolutely won't. They drag their feet, avoid processing requests, and make the situation worse. Customer service is just as bad. When I tried to escalate the issue to a manager, I was flat-out denied, even though Direct Auto was attempting to add hundreds of dollars to my monthly payment. Refusing escalation when people's real financial situations are at stake is unacceptable and unprofessional. This company plays with people's lives and budgets for profit, and the lack of transparency, accountability, and basic ethics is alarming. I would not recommend Direct Auto Insurance to anyone who wants fair treatment or honest business practices.