I love the fact that there are security doors! Every time I walk in not only do I feel safe but, I…read morealso feel welcome.

the worst bank ever! the most useless, incompetent customer…read moreservice! i paid off my car loan in june and did not receive my lien release until august. they sent my car title to the wrong address! i called customer service at least 8-9 times over 2+ months; the worst service ever! i do not recommend this bank to my enemy! i wish i could give minus 100 stars!

Business Checking Hacked for $4,990.00 and Chase Refuses to Refund the Money! This happened on…read more10/29/2024 around 9 am at my home office. Not long after my most recent login on my laptop that day, I received a text alert that an ACH Employee Payee was created under the name David Roberts. This was on my business checking account I have with Chase Bank. Shortly after, I saw a payment of $4,990.00 in Real-Time ACH going to that new employee just created. I called Chase Bank immediately and locked my account. Luckily, I caught it quickly enough because they would have sent another $4,900.00 to the same ACH Employee David Roberts. I was able to have Chase lock the account just in time for the second payment to get rejected which happened within less than a minute. All this was happening while I was on the phone with them. Unfortunately, they said they couldn't reverse the first initial ACH payment because it was sent in real-time. After I had them lock the account temporarily, I was transferred to the claims department to put in my claim to get my money back. Based on the conversations with multiple Chase employees, this was going to be open and shut. They said that once approved, I would receive my money back within 5-10 business days. After that time had passed, I received a letter in the mail stating the claim was denied because they considered the transaction to be valid since it showed my laptop logging in just before the incident. To be clear, I was not logged in at all from my laptop when this was happening. I logged in on my phone to see if the transaction really happened before calling the fraud department. I am a self-employed business owner. I do not have any employees nor have I ever paid one. Also, you would see my spending behavior in my transaction history where I only pay my vendors, credit cards, and other bills related to the business. I had the claim reopened multiple times with the end result being the same. I was able to get it reopened one last time before Thanksgiving, but after the holidays, I received another letter stating the claim was once again denied. I've tried everything to get Chase to do what is right. I've filed complaints with the Attorney General, BBB, etc. I also filed a police report with the Medina County Sheriff on 11/19/2024 (Report# 24003193). Because it was a cybercrime, it is very unlikely they will find the perpetrator so I can receive restitution. I even researched and tried to find a way to prove my laptop was hacked (you can see my browsing history since the incident showed me making nothing but efforts to find a way to get my money refunded). The only way I could get Chase to refund my money was to spend more than what I lost on either a forensic computer analyst to provide evidence that I was in fact hacked or a lawyer to file a lawsuit against them. This is now a lose-lose situation for me. Anything I try will just end up forcing me to spend money on something I may not get back. With the holidays coming up, it's making it very difficult for myself and My Family. My next step is to let the world know about my experience and to think twice before signing up or staying a customer of Chase Bank (JP Morgan Chase). I really hope Chase can redeem themselves and do what's right, but I'm not holding my breath. If anyone looked further into this, they would definitely see that Chase is just trying to get out of paying me back due to some loophole they created.

I've only used the ATM here, and has always been working and full of money…read more My daughter has been inside, and she had no concerns with the tellers.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

was speaking to customer service today regarding my mortage payment. i was on the phone with them…read morefor more than two and a half hours trying to set up autopay for my new payment rate. i have had autopay since the beginning of my loan. now all of a sudden it does not recognize my bank (chase) won't let me delete and re-enter tells me that account already exists however cannot verify that account. i finally had to delete my entire autopay. do a one time pay for this month and come back tomrrow to set up an new autopay. this to me is so crazy, i only wanted to increase my original autopay. i was not real impressed with lady helping me! i have always paid $800 a month per my autopay setup years and years ago. and to think i am still not done have to come back tomorrow cuz computer has to load in changes from today. is this anyway to run a business. i definitley would not recommend fifth third evento my enemy. when i called customer service i had to wait around a half hour before someone answered, was told they can not do anything with mortage issues, transferred me to someone else (put back into que) and had to wait another 45 minutes for assistance. this person was unable to answer mortage questions once again i was put back into the que for another half hour wait. finally, i got someone who could help, but not alot! this sure can't be how banking is supposed to be! shame on you! linda allen

Impeccable service. Patrons walk through an initial door and are then buzzed in and out upon entry…read moreand exit. Opened an joint account with my spouse. We had no issues setting it up at separate times as we are relocating to Cleveland separately. A couple weeks later we needed a cashier check. There was a $4 fee. Every time we have walked in, there have been no lines or minimal lines. It also quiet.

I have always had great experiences at this PNC location. It is east to make appointments with them…read moreonline, they have friendly and patient staff and are located in University Circle. They are in a busy location but have a parking lot, so it's easy in-and-out.

Very pleased with the attention we were given by this location and especially Ben. Have a daughter…read morein college out in Cleveland and I know she is in good hands with her banking thanks to him. This is a age of big banks and customers becoming numbers not humans. However Ben and PNC still realize that banking is a people business. Great Job PNC on Stokes and great job BEN