I chose Jackson initially because he was local. After speaking with him I knew he was the agent for…read moreour family. He was thorough and thoughtful in assessing our needs and made recommendations accordingly. We look forward to a lasting partnership.

I got my auto insurance completed quick and easy through Jackson, and he was very helpful!read more

I have never in my life had to deal with a more incompetent company!! I have been dealing with a…read morequadro and dispersment for 6 months. They have lost paperwork and no one knows what is going on. I was to get my money months ago per one employee. Then another says my paperwork is not filled out right. I think it is time to get my lawyer on this. Do not place your money with this company.

This agency provides very quick turn around times and excellent rates…read more I would highly recommend to friends and family due to their excellent service!!

This is for a Ft Wayne claim, but overall experience from INFB for years was not good. I was rear…read moreended in the spring of 2023, INFB was quick to process my claim after the person who hit me with cut rate insurance wouldn't cover it. It was totaled out. Even though I was paid for my vehicle no problem, I felt unsupported. I had to constantly call, follow up, chase down info with them & do all the work. Isn't that what I pay insurance to do for me in these stressful situations? Finally once this was resolved, I was told it was going to court to recoup the money they paid me & for my deductible. Fast forward almost 2 years I heard nothing. (I dropped INFB once I purchased a new car because of this whole experience) I call to follow up to see where the case is at & my $500 bc at this point I've waited long enough for a crash that wasn't my fault. I called my old agent (Logan Bowers) who was now promoted & couldn't care less, he did nothing to help me. I called back into generic claims, INFB passed the buck to the law firm, who told me this case is no longer being pursued bc they can't find the guy. Did anyone reach out to me to notify me? Did I get a check for my deductible? NO, they just hoped it would all disappear & they wouldn't have to pay me. Thank god someone cared & followed through on their word & contacted the adjuster & a week later I was refunded my deductible. Long story short, I wouldn't trust anyone's word here & the support/help is non existent. Took 2 years to get my deductible back at a no question accident.

It's a shame I have to give them one star. I am so mad right now…read more. Zac Riffle is a thief!! Stay far away from him and this company. I was researching this company from a flyer I received from my apartment complex. I was getting a quote for renters insurance. After talking and providing my card info he snuck in a 36$ membership fee. I thought that odd so I did some research and read there reviews. And wow I realized I wanted nothing to do with this company. I didn't sign nothing or authorize any kind of payment. Out of no ware this charge appears on n my account today. I tried speaking to Zac , nothing but excuses not hang on I will fix this. Nope rather provide him all the documents and he will pay any bank fees. lol What a joke this man is. I have filed a police report for fraud and I am speaking with an attorney. I had to cancel my card because I can bet I would see other charges. I made Zac an offer 500$ for my time and hassle by 5 pm today or I'm suing. Run run run away from this company don't make the mistake I made by so easily given up my card info to a thief! So I get a call from this Very rude pushy lady April. She thinks she can just blink this away. Well I found the right attorney I have an appointment. Please folks run from these thieves