This was a secret shop experience with employee Liz (7/13/18 @ 3:38pm) : I called and told her I have never taken out a loan before and asked her what all I would need. In an irritated and annoyed voice she listed off that I would need a debit card, most recent paystub and government issued ID. When I asked if I would need a bank statement (because I had been told by a family member that I would) she proceeded to say exactly what she had JUST said but more rudely than the first time around if that is even possible!! A simple nope you don't actually need that at this cash advance location, would have been sufficient. She didn't ask me what my name was or phone number (to follow up with me), she didn't use my name when talking to me because she didn't even ask for it (ironically my name is Liz as well), she did not have a friendly tone, she did not have an enthusiastic attitude, she did no try to make the process easier to understand, she did not list the benefits of why I should choose this company, she didn't try to gain my commitment to a loan, she did not mention I could start the application online or with her over the phone, she did not present herself professionally or make me want to do business with this company. All in all, I hope this makes it to someone of importance as customer service should be a main focus. 0 out of 5 stars for me. read more

BEWARE: I gave a one star simply because that's the least it will let me rate it. I'm not speaking on all locations but one in particular that I had on Crawfordsville road. one word....Ghetto... being in the location it is in, ive never had such an awful experience. went in to get a price on how much they would charge to cash my refund check and the woman behind the counter actually processed the check so I was forced to pay their crazy rates or have a check re-issued, even after they told me they would honor ace check cashing rates they simply decided not to even if i had the coupon and then once again was quoted another rate and they didn't honor that either. meanwhile the woman behind the counter ( who is helping me) is arguing with her boyfriend, cursing at him telling him how he is so disrespectful, getting loud, and at first thought she was talking to me that way, which is why she processed the check in the first place because she was on her phone and wasn't paying any attention to what I was saying. and the other woman was taking care of another customer but kept coming over and chiming in on our conversation being rude and getting loud in front of other customers....like i stated previously...ghetto!!! they charged me over 3% and even on their wall it states tax refunds are 3% for the price my check was....I call corporate and of course they have the district manager call me and he was just like talking to the people behind the glass. but assuming on how he talked to me is apparently how he runs his locations and lets his employees act the way they do and treat and talk to customers the way that they do. the woman told me they only match competitors prices if you are a "good customer", apparently I wasn't one...smh even though this was my first time ever coming to a check smart and I can tell you it will be the last. and happy to be sticking with ACE check cashing because you guys are the best, and next time I need to cash a check I know I wont need to go anywhere but ACE because ACE have the lowest rates :) and just know if you go to this location and you have a bad experience don't expect their corporate or DM to do anything about it but condone their behavior!!! read more