I legitimately paid cash in hand for a ps4 and these suckers sold me one with a faulty hard drive I…read morecan't do anything on this funky device without it glitching games crashing apps man I wish I could give a zero stars ef y'all

We had really great service from the staff at this store. Went in to buy a bike. Made a purchase…read more It turned out to not meet our needs and I was able to return with no hassle two days later. (I kept my receipt!)

The staff made a potentially stressful situation actually pleasant. They were organized,…read morecommunicated well, and got everything done in a timely manner. Would absolutely use them again.

Most of the experience was smooth except for one mix-up with my form. They did fix it though.read more

This was a secret shop experience with employee Liz (7/13/18 @ 3:38pm) : I called and told her I…read morehave never taken out a loan before and asked her what all I would need. In an irritated and annoyed voice she listed off that I would need a debit card, most recent paystub and government issued ID. When I asked if I would need a bank statement (because I had been told by a family member that I would) she proceeded to say exactly what she had JUST said but more rudely than the first time around if that is even possible!! A simple nope you don't actually need that at this cash advance location, would have been sufficient. She didn't ask me what my name was or phone number (to follow up with me), she didn't use my name when talking to me because she didn't even ask for it (ironically my name is Liz as well), she did not have a friendly tone, she did not have an enthusiastic attitude, she did no try to make the process easier to understand, she did not list the benefits of why I should choose this company, she didn't try to gain my commitment to a loan, she did not mention I could start the application online or with her over the phone, she did not present herself professionally or make me want to do business with this company. All in all, I hope this makes it to someone of importance as customer service should be a main focus. 0 out of 5 stars for me.

BEWARE: I gave a one star simply because that's the least it will let me rate it. I'm not speaking…read moreon all locations but one in particular that I had on Crawfordsville road. one word....Ghetto... being in the location it is in, ive never had such an awful experience. went in to get a price on how much they would charge to cash my refund check and the woman behind the counter actually processed the check so I was forced to pay their crazy rates or have a check re-issued, even after they told me they would honor ace check cashing rates they simply decided not to even if i had the coupon and then once again was quoted another rate and they didn't honor that either. meanwhile the woman behind the counter ( who is helping me) is arguing with her boyfriend, cursing at him telling him how he is so disrespectful, getting loud, and at first thought she was talking to me that way, which is why she processed the check in the first place because she was on her phone and wasn't paying any attention to what I was saying. and the other woman was taking care of another customer but kept coming over and chiming in on our conversation being rude and getting loud in front of other customers....like i stated previously...ghetto!!! they charged me over 3% and even on their wall it states tax refunds are 3% for the price my check was....I call corporate and of course they have the district manager call me and he was just like talking to the people behind the glass. but assuming on how he talked to me is apparently how he runs his locations and lets his employees act the way they do and treat and talk to customers the way that they do. the woman told me they only match competitors prices if you are a "good customer", apparently I wasn't one...smh even though this was my first time ever coming to a check smart and I can tell you it will be the last. and happy to be sticking with ACE check cashing because you guys are the best, and next time I need to cash a check I know I wont need to go anywhere but ACE because ACE have the lowest rates :) and just know if you go to this location and you have a bad experience don't expect their corporate or DM to do anything about it but condone their behavior!!!

Friendly staff, they try to help people as much as they can. Friendly managers,they beautiful…read morepeople all around.

Staff is always friendlyandvery helpful. I've been coming here a long time and it's always a…read morepleasant experience

I have been to this store in the past, and was pleased with the service I received. What happened…read moretoday was just the complete opposite. Toward the end of our process, the person stated that they didn't have enough cash to finish the transaction. Then I was asked if I had a debit card attached to my bank account. I gave her the card - and at the end of our session, she gave it back to me. She told me that she had transferred the money to my card. After leaving there, I checked to see if the money had been put on my account via my card. Nothing was there the several times I checked. I called the store and spoke with her about the issue. She said that she did not put money on the card, and she had given the cash to me. We discussed that several times, because I am afraid to walk around with cash. I knew I hadn't received cash, but she did argue every point I suggested. As such, I would encourage everyone to be very careful with the staff members there. I choose not to mention names. I have been there before, and was pleased with all of the others I have worked with. I wish this lady the best for her family. I don't mind being wrong about the situation, because I wouldn't have been there if I hadn't needed the money. The only reason I didn't suspect anything while I was there was because she pushed the card back to me after she had "finished" - then she said she had put the money on my card. She didn't bother to retract that statement until I called after being unable to find the money in my account. If she needs the money that bad, I feel sorry for her. I wasn't there because I had a lot of money in the bank and needed to give some away. Please be careful, so you don't go through the same thing I did. It adds more pain to how you felt before going there.

Rude, act like they're doing you a huge favor.. Tried to tell me my phone was disconnected and they…read morecouldn't get through. It was not. I paid on time, what 's the big deal? Next time, it's Advance, if I even have to do this b.s. again.

Great customer service , very friendly and very clean place. Colezta was very good, ls he helped…read moreme with extacly what I needed.

It seems like they are getting slower and slower the loner the line gets. It's 3 people working but…read moreonly one person helping customers. This is the worst customer service I've ever experienced in my life!!!! They are being slow on purpose. It was only 2 people a head of me and I've been here For 31 minutes for a money order. Never again burn this mf to the ground and build some other company that has customer service of some kind

Ty was very helpful and has great customer service skills. She made the process very easy and…read morehassle free. Thank you for helping me

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