Excellent staff and helped me with my needs and time to get me the assistance I needed to get…read morethrough this time

I'm reviewing this place for the location. There are several Cash stores around the Houston's and…read moreoutside of Houston are but this one here is a good one to go to if in need. The customer service and the employees are greet, they are very personable. They get to know you on a first name bases so when you come in it's like you are talking to your friends. So cash spots are very cut and dry when dealing with customers but this place right here will make everything comfortable and smooth sailing.

Everything went well! I got approved and I needed it badly!…read moreThe process was smooth. The customer service was great!

I went in stressed and honestly unhopeful but when I was received by Tania the manager with her…read morepositivity kindness and straight forwardnesss and helped me with my process I walked out a happy customer ! I recommend this place! everyone's situation will be different but atleast your services and options here a solid 10/10! Thanks title max!

I cannot say enough about the service I received from Mr. Clay & Ms. Jennifer. 2 of the nicest…read morepeople I have encountered in a long time. I am big on customer service! From the time I contacted 1st Franklin Financial, until the time I received my check, I felt a sense of welcoming and gratitude. Mr. Clay treated me with respect and professionalism; while also making me feel that sense of approachability. I felt comfortable....and not judged. While my situation for getting a loan was unique, Mr. Clay & Ms. Jennifer was very compassionate and understanding. I will definately send any and everyone I know that has a financial need to 1st Franklin Financial. Thank you Mr. Clay & Ms. Jennifer! I truly appreciate you!

The service here is outstanding. I had the pleasure meeting the branch manager Amanda. She assisted…read moreme with my title loan and was very professional, courteous, and expeditious. The application process was very smooth, approval came within 20 minutes, and I was funded within 5 minutes after the approval. One of the things that stood out is Amanda was very thorough about the details of the contract and the process. She explained the interest rate, the payments, and all other important areas. I would definitely and highly recommend this please for any payday or title loan needs.

Excellent service! Quick,easy and professional! Loved working with Amanda. Only down side is the…read morenetspend card.

March 2025 another updated 0 star experience, ATMs not working, had to go inside, machine wouldn't…read moretake my bills in lobby cash either. Only saving grace is people inside have always been nice, still 0 stars, y do I keep giving this location a chance. I call it my ghetto BOA. Jan 2025 after remodel update: Still screwed up. ATM wouldn't accept my cash even tho came from another bank with perfectly crisp bills too. Placed perfectly. Seems to work fine at other BOA locations but something about here. Hate coming here. Spent 10mins waiting on *new ATM to count a measly 50$. Failed in end. Had to go inside yet again, and guess what, it wouldn't even send me an email receipt even tho it's what I always do. Pathetic. I've wasted more time of my life here than anywhere, guess I never learn. I would say 3 out of 4 times something happens and I have to go in. Eats my card, atm not working, won't read Apple Pay, won't accept cash, random errors, everything u can think of always can and will happen. 2024:Always the worst. ATM always broken, eats my card, doesn't scan my phone, long lines, this location is cursed they should've closed this bank instead of Franz/fry.

I'm 2019 I was closing my HELOC and during the conversation the person from Bank of America…read morementioned my father (who had passed away) as his name appeared on one of my documents I told them that he had passed several years ago and I wasn't sure why his name came up and then we completed our business Some time after this happened I received a letter stating I was dead and all my accounts were frozen I called the bank and they told me I had to bring in proof showing I was alive. I brought in several documents and then I was alive again It took me 1 1/2 months to clear everything up as my creditors were also told I was dead. I had and still have terminal liver cancer so people believed I was dead. An awful experience I called the President of Bank of America and left a voice mail. I got a call back from some VP who tried to calm me down. I told her that I feel I should be compensated for the month and a half it took me to clean up this miss. Well nothing happened and I did not get compensation and no one would talk to me. The next I closed all my accounts. Bank of America is NOT a customer focused bank. Thanks for listening. Bruce

Clarissa was absolutely amazing to work with. I have been coming to this store for years and one…read morething that these guys got that others don't is heart. They work to get you the deals (If you work with them) and they are always very sweet and kind. I recommend this place to beginners of loans. They won't cheat you, and you'll know that honest people are working to help you. That is all.

NOT a disgruntled client. All my payments are on time and account in good standing. BUT I WOULD…read moreNEVER RECOMMEND this place!!!!! They make life incredibly harder instead of making things better. Their rates are insanely high, they have all these rules as to how and when you can pay back, they have my pay stubs proving when I get paid and still set their own payment dates BEFORE payday. I called to discuss that issue and they want ME to PAY to refinance to change due dates when I gave them my pay dates from the beginning. And when asked to help solve any issues with the account, "the system does it that way" is the answer to everything. I CANNOT WAIT TO PAY THEM BACK AND BE DONE WITH IT ALL. PLEASE GO TO ADVANCED AMERICA instead!!!!!!! Sooooooooooooo much better, friendlier, helpful, reasonable, manageable, a wonderful tool on your belt instead of an extra weight weighing you down.

This Wells Fargo is always slow and low on staff it's like a Walmart this is terrible there is…read morealways 1 or 2 cashiers but most of the time just 1 if you come be ready to be in line for 30-45 min

To make a deposit these people take FOREVER. I was there for about an hour and the workers were…read moreworking VERY SLOWLY. Many other people decided to just leave because the wait was absurd. Very very poor service do not decide to make business with wells fargo

This was my first TITLE loan and they made the process sooooo easy. Pablo the STORE MANAGER walked…read moreme through step by step and explained everything is great detail. Darlene is an amazing and wonderful woman with the perfect personality too match! Glad I stopped in.

From the owner: The TitleMax team is here to help. We will do our very best to help every person who walks through…read moreour doors find a lending option that works for them. We may be able to help even if you don't have perfect credit. We offer swift lending decisions and same day funds, so pop by today to learn more and apply.