Been a client for 35 years! Good service, good hours, open Saturday!…read more And NO overdraft fees

We had automatic payment set up from an Onpoint checking account to an Onpoint auto loan. For…read morewhatever reason, the automatic payments did not go through for 3 months in a row. Frankly, we didn't notice because the account is dedicated to paying the loan, and we don't look at it all the time. Instead of contacting us immediately to let us know the payments didn't go through, they let us go on for 3 months then affected my credit report by 60 points. The customer service representatives refused to help me or reverse the report even though we always made payments previously and made the late payments as soon as we found out the originals did not go through. Which was only after looking at my credit report. They never notified us. They insist notices were sent in the mail, but we never received them. This is horrible customer service. Had we been alerted via a simple phone call, email, or message in the online banking portal, this would have been resolved immediately. Now my credit has significantly dropped, and the negative report will be on my credit for the next 7 years. Onpoint Community Credit Union needs to start contacting customers immediately when a loan payment is missed via phone call, email, and messages on the online banking portal. This used to be a great credit union; now it is worse than a big bank. We are paying the loan off early and closing our accounts with them as soon as possible. Put your money elsewhere.

This is one of their newest branches and I love the location - but the place is FILTHY just outside…read moretheir front doors. Trash everywhere, slimy mess on the ATM machines, and it appears no one cares at all what their customers have to walk through. Come on guys! You can do better.

Newest Chase on the block! Very nice looking! Located near Mall 205 area- next to the Post Office…read moreand across from a Starbucks!

I Mobile deposited a check from a new company and it got returned to me. I called BOA and they told…read moreme to deposit in person. The Manager at the bank would not allow me to deposit it. She stopped me in line and told me it could not be deposited. Rude and not listening. She told me to make an appointment for NEXT WEEK. I called BOA again. They told me to go back to the bank and deposit what is a GOOD CHECK. The Manager was more intent on not having a line than she was actually providing customer service. Don't use this branch.

Bank of annoyance. Wow you think they can help you but you…read morejust get told to use the online app.. that didn't work either. No thanks.

This was, without question, the worst place I have ever worked…read more The biggest issue is management. Expectations for employees are incredibly high, yet leadership holds itself to an entirely different standard. There is little accountability, poor communication, and a complete disconnect between management and the employees expected to keep everything running. Training is virtually nonexistent. There is no structured onboarding, no training program, no syllabus, and no consistent process for learning the job. New employees are expected to figure things out as they go because even experienced staff often receive conflicting answers. It's clear that many processes have never been properly documented or updated. The technology and internal resources are severely outdated. Instead of investing in better systems or improving efficiency, leadership seems content to continue doing things the way they've always been done, even when those methods create unnecessary frustration for both employees and members. What disappointed me most was how little employees and members seemed to matter. Rather than encouraging strong work ethic, innovation, or continuous improvement, the culture rewards complacency. It often felt easier for leadership to ignore problems than solve them. Employees are treated like numbers rather than people, and appreciation or support is hard to find. If this organization truly wants to improve, it needs a complete overhaul: new leadership, modern technology, updated training materials, and a management team that actually knows how to lead, communicate, and invest in its employees. My advice to anyone considering working here: think carefully before accepting a position. During my time here, nearly every coworker I spoke with openly admitted they were unhappy and actively looking for another job. That says more about the workplace than any review ever could. I have never dreaded going to work as much as I did here, and I cannot recommend this employer to anyone. Run, literally just run

Great customer service. Always friendly and willing to help…read more They offer their members great benefits and supports the Union trades and community.

I went in today to get a voided check for work and the entire process was thankfully super quick. I…read moreunderstood before coming in that I wouldn't have to pay a fee to get a voided check (I never had to in the past), but that seems to have changed. That being said, one of the managers said they could also print off a Direct Deposit form, which is basically the same thing, for free and I super appreciated that. The banker who helped me, Selma, was very friendly and personable. Definitely a positive experience. Sam approved

I walked in at 2:30 p.m. and saw two bankers sitting without clients, both on their phones, while…read moreonly one banker was assisting customers. I was told I couldn't add my husband to my account because there wouldn't be a banker available until Tuesday. When I pointed out that there were two bankers sitting without clients, the teller became visibly uncomfortable and explained that one had just returned and the other "doesn't work at this location"--even though he was sitting there laughing at his phone while customers waited. I specifically drove through traffic and heavy rain to this location because it had more bankers available. It was extremely frustrating to make the trip only to be turned away while employees appeared available to help. I'll be contacting Wells Fargo customer service on Monday to share my experience.

Rarely do I go into a bank as I do all banking online, but I needed to speak with a rep and saw…read morethis location while in the area for an appointment. Only had to wait about five minutes and was greeted by an advisor who took me back to her office. While I'm always skeptical about being "sold" on various offerings, I found this experience different. She listened to my needs and what I wanted to accomplish, and presented a viable option. Most important, no hard sell or pressure. However, since my visit, I have received over a dozen spam emails about various banking options from other banks, and several spam calls. Not sure if this is a coincidence??? Or did my info somehow end up on a marketing list. I will call and make sure my contact info was not shared. They have their own parking lot, a drive through ATM, and a security guard on sight.

Very rude and not helpful. They don't tell you that if your account is overdrawn and extra charges…read morehit while it's overdrawn, they will charge you a $36 overdraft fee everytime a transaction is made! I was charge 4 late fees within a day! When I signed up, she said I had overdraft protection. I call today inquiring about my overdraft protection and the man said " overdraft protection is when you want the charges to go through". Which makes absolute zero sense. Where's the "protection" ? They just say stuff that sounds good to get you to sign up. Then when I said well I'm going to close my account he said yeah come up here and close it down. No Eagerness to help didn't even sound sincere or apologize for the inconvenience but was quick to tell me to close my account. This all happened right before Christmas I couldn't even buy anyone presents now I'm Going to be late on bills and stuff!!! They left me $92 out of my check! $92 on Christmas right before bills and they had no concerns didn't offer anything. I wouldn't bank with them if it was the only bank on the planet I'd rather go back to paper checks & put my money underneath a mattress!!!!

I do NOT recommend CU Auto Solution. Although their logo-motto reads "Low Prices Ahead " & their…read morewebsite boasts that Auto Solution "can often negotiate the purchase price at or near dealer invoice or wholesale so you save big!" I very nearly lost a couple thousand dollars to them. Please read what follows if you're interested in specific details. I also informed my credit union about my bad experience, as they originally referred me to them. My sincere advice to anybody planning to deal with this company: PRACTICE DUE DILIGENCE. At the bare minimum, check Kelly Blue Book online for values and for cars currently for sale. As for myself, I had contacted CU Auto Solution online & an Auto Broker rep phoned back pretty quickly. The woman seemed nice & asked for more details on what I wanted. Proceeded to tell me I was looking for a "unicorn"... meaning something hard to find and especially in the $10,000 range I specified. So I said I'd consider a slightly higher price if need be. I give this company one star extra for her timely & pleasant first call. I asked what their service would cost me and she said no cost to me. She'd get paid $150, which wouldn't be my expense. In a subsequent email I asked her "How does this whole process work?" I was never informed of any other included cost - not by her or their website - whether it be for inspections, warranty?, delivery?, whatever. Their service was introduced to me as one of the benefits of being a credit union member. Soon after her call, she emailed me about a car she found: met my requirements and beyond...in "immaculate" condition...price of $12, 900. Sounded good, notwithstanding the higher price. I was seriously considering it. Wrote her back with some questions, including "Is this price negotiable? How do I make an offer?" Her answer: "The price is already negotiated so you don't make an offer the price is what it is." Okay. But doing minimal "due diligence," I checked Kelly Blue Book online. Entered every detail she gave me, top of the line, low mileage, etc. The highest Dealer Fair Market Price came in at $10,953...Fair Purchase Price was $9,683. Spot on to what I had asked for and quite a bit less than the "pre-negotiated" $12,900 price I was given. Then I clicked on Kelly Blue Book's similar cars in my area currently for sale. Wow. There was the EXACT same car she described, even down to the same color. Had the same mileage, was the same model... identical features, year, condition...and sitting on a Dealer lot in the very town she said the car came from! Asking price? $11,530. And that's before any "negotiating" at all. On the same day, but before I was able to email her back, she wrote me again. "It sold to someone else." That's all it said. Not very professional, in my opinion. Nothing to soften the blow of "losing out." No offer to continue looking for me and didn't even ask if I'd like her to. Emailed the other car dealership about the car I found on Kelly Blue Book's website to see if it was still available. They replied it had just sold a little before I emailed. Almost certainly, this was the same car that Auto Solutions was offering. If so, I could have purchased it directly from the dealer for a minimum of $1,370 LESS. More likely, a negotiated price (which is the norm) would have saved me closer to $2,000! If it was not the same vehicle, then it was an identical twin "unicorn" at a significantly lower price. Thanks, but no thanks to "Low Prices Ahead" CU Auto Solution.

I was referred here by my credit union as I wanted to trade in my car for something newer. I…read moreworked with Stefanie over there on three different occasions over the course of a year. It was hard for me to part with my car as I really loved that old thing, and Stefanie was patient and never pushy for me to make a decision. Finally I came back around to Stefanie again this past December and traded in my Element for an Accord. She did almost all of the work - crunched numbers and made it happen for me. I didn't have an ideal situation for car buying, but she is always non-judgmental and helpful none the less. Now this is not some fluffy froo-froo car dealership with the flashy signs and the free (stale) popcorn, but they get the job done and they do so quickly and without the hassle and sales tactics of a more traditional dealership. I will refer Stefanie to others that are looking for a very easy and stress-free car transaction.

its still there. I was just there a week ago. they want you to think they aren't there.read more

Chelly was such an amazing help and was super sweet!! She really walked me through everything and…read morewas very helpful I loved how nice she was

Just the worst everybody to send you to somebody else you can spend all day on the phone trying to…read moreget the simple answer to a simple question