They claim to only make loans based on your job, income and credit…read more They specifically stated they do not do auto title loans.* . *They should change their name because their name is literally, "AUTO TITLE LOAN". 1 star for at least being friendly while they bait and switch.

Chelly was such an amazing help and was super sweet!! She really walked me through everything and…read morewas very helpful I loved how nice she was

Just the worst everybody to send you to somebody else you can spend all day on the phone trying to…read moreget the simple answer to a simple question

Worst customer service I have experienced is from this branch, Nadya/Nadezhda being at the very top…read moreof the list. I agree with other reviewers - they hang up the phone on their customers, extremely rude and unprofessional, yell, and are not helpful at all. I have no idea how these people get paid to drive customers away. While management makes excuses for their employees who are not held accountable and are not taught what customer service is, especially in this country. If this was my business/ branch, I would be furious. Stay away from this branch, bank, credit union.

I know my money is safe here. Staff is always friendly and professional. They all speak 3…read morelanguages. Very convenient location. Their branch manager Olexander is so helpful and knowledgeable!

Worst service ever!!! Not only was that horrible, I called their 1800 number to launch a complaint,…read morethey in turn emailed their district manager, who called me and left a message, as I was at work, stating that he would call me again tomorrow, what would be today, since it was getting late... I have heard NOTHING!!! Shoes how much they care about their customers.

I thought the customer service here was the worst I have ever experienced in my life. Not one…read moreemployee knew what they were doing. I was there for an hour and I'm blown away by the lack of knowledge those girls had I don't even think they deserve the one star

I called a half dozen different companies when looking for the right public adjuster to help with…read moremy home fire and water damage claim; a total loss scenerio. I asked a series of 14 questions to help make sure I chose the right company for the job. To which one adjuster commented that they had never been asked those kind of questions except from an attorney. A couple adjusters seemed off put that they didn't have the answers off hand, one seemed offended, and one other sounded suspicious like I had an alterior motive besides ensuring the most important situation of my life was properly handled. Adam of NW Claims Management beat out all the competition, answering my questions happily and thoroughly, better than anyone else had by a mile. Without Adam and his decades of experience, network of highly trained and accredited professionals, both legal and financial, our homeowners insurance would have "slam dunked" us, as was their intent, leaving us with nothing, high and dry, denying our claim. Thanks to Adam not only did that not happen but he got us the maximum possible amounts our policy allotted, quicker and with less hassle than I could have imagined. With a cheerful and sensitive attitude of professionalism Adam walked hand in hand with us thru the entire process, helping us feel hope and validation in what we felt was a hopeless situation. He went above and beyond in all aspects of his job duties, more than earning his reasonable percentage of our claim. Especially since without him we would have gotten nothing but heartache. Having Adam on your team will feel like you're working with a family member, or dear friend. One who cares genuinely about not just your claim, but about YOU, your family, and their mental and physical health, bringing you peace of mind when the cards are stacked against you. I had thought that help like one gets from NW Claim Management didn't exist any longer. I had all but lost my faith in humanity. But no longer. I know that there is help for those who desperately need it when it comes to insurance claims. Adam is the embodiment of that help. A true God-send, and a blessing. A real answer to our most desperate prayers in our greatest time of need. I had thought the insurance adjusters with our insurance company would have our best intrest in mind, working for us, to help our family in it's greatest time of need. Boy, was I wrong. They were only there to make the insurance company, a billion dollar name, more money by taking advantage of their clients ignorance and trust by mincing their words and finding reasons for their being at fault. Resulting in a denial of benefits and the destruction of their financial future as well as their contentment in life. But Adam, our private adjuster, was there, working for us to help our family in our darkest hour. He helped us not only get our deserved claim, but helped us renew our faith in humanity with his genuineness, professionalism, sensitivity, non judgemental attitude, politeness and confidence that we needed. Adam walked with us thru a brutal investigation all others told us we had no chance of winning. He went above and beyond in ways no one else would've done. No matter your need when it comes to dealing with insurance claims, when insurance companies are ghosting your calls and busting your balls, I am without a doubt absolutely positive that Adam with NW Claims Management is the one to call. (Insert catchy 90's theme music here) So when there's something weird in your insurance claim, who you gonna call? NW CLAIMS MANAGEMENT!!!

Adam is the best in the business when it comes to insurance claims. He will do everything he can to…read moreget you the money you deserve. Without his help our insurance company would have slam dunked us, not paying us a penny. Thanks to Adam we got everything we were due which was the highest amount our policy allowed. Adam with NW claims management actually cares about you and what you're going thru and genuinely wants to get you the help you so desperately need in the most important times in your life. We asked him a ton of questions and had called several other companies about handling our claim and Adam by far outshines all others in claim handling and in his price for his help. Nothing up front. Only when you get paid does he get paid. He has a great team of legal help just a phone call away and is so experienced it's ridiculous. He knows all the laws and all your rights to help you in the best ways possible. I can't express just how much we appreciate Adam with NW Claims Management. Don't just take my word for it but see the other 100+ 5-star reviews he has on Google alone. He has nothing less. That's amazing to me, but not surprising. Work with him and you'll see why. You won't regret it. Thanks Adam! You rock!

Been a client for 35 years! Good service, good hours, open Saturday!…read more And NO overdraft fees

We had automatic payment set up from an Onpoint checking account to an Onpoint auto loan. For…read morewhatever reason, the automatic payments did not go through for 3 months in a row. Frankly, we didn't notice because the account is dedicated to paying the loan, and we don't look at it all the time. Instead of contacting us immediately to let us know the payments didn't go through, they let us go on for 3 months then affected my credit report by 60 points. The customer service representatives refused to help me or reverse the report even though we always made payments previously and made the late payments as soon as we found out the originals did not go through. Which was only after looking at my credit report. They never notified us. They insist notices were sent in the mail, but we never received them. This is horrible customer service. Had we been alerted via a simple phone call, email, or message in the online banking portal, this would have been resolved immediately. Now my credit has significantly dropped, and the negative report will be on my credit for the next 7 years. Onpoint Community Credit Union needs to start contacting customers immediately when a loan payment is missed via phone call, email, and messages on the online banking portal. This used to be a great credit union; now it is worse than a big bank. We are paying the loan off early and closing our accounts with them as soon as possible. Put your money elsewhere.