Great store with many helpful employees, except for those at the checkout who are slow and incompetent. Please consider putting more efficient and friendlier staff at that important position. read more

This review expresses my profound disappointment with the service, pricing, and lack of accountability I have experienced at Robbin's Ace Hardware in Blanchard, OK. Recent interactions have led me to the decision to cease doing business with this store, and likely all Ace Hardware locations. The pricing at Ace hardware is consistently and significantly higher than competitors. For example, during recent severe weather events and record flooding that washed out oru driveway. I was charged $9.99 per bag of ready-mix concrete, while other retailers offered the same product for $4-$5 per bag, or less if buying more than 40 bags. I needed 80 total but not at such gouging prices, and certainly not with such high prices during record bad weather events. This represents an unacceptable price difference, and it suggests a considerable surcharge is being imposed on local customers without any discernible justification in product quality, and while delivering subpar service. Furthermore, a recent purchase was mishandled, highlighting a complete lack of accountability. I was explicitly told by the same supervising employee as today at the time of purchase, "If you have any troubles with it, bring it back here and we will sort it out." However, when I sought assistance with this item today, the same supervisor, identified as the "manager," stated he could not help due to it being a Stihl product. It was still a Stihl product when he mumbled those words at me on the day of purchase, and got $300 in unexpected additional sales that day. He offered no resolution, including a return, and did not address the fact that the initial purchase was not correctly associated with my Ace account, a detail missed by front counter staff on multiple recent occasions. And another issue that this "manager" says he cannot help. He is not responsible for wrong items, poor service, and cannot help with any sort of relief for any issues that do arise. It appears the owner has fostered a climate where such incompetence, and lack of responsibility are commonplace, and acceptable to him and his family who run the store. The complete unwillingness of any employee to take ANY responsibility for ANY of these issues has left me with no alternative but to pursue a chargeback for the unresolvable item. While this is not my preferred course of action, the lack of support by store management has forced my hand. I have already returned the accompanying string, and oil purchased with that trimmer. I strongly believe that these customers deserve fair pricing, reliable service, and a commitment to excellence, and accountability from the businesses they support. The current operational atmosphere at Robbin's Ace Hardware in Blanchard, OK falls far short of these expectations regularly. I will be directing my business elsewhere, and will encourage other every local resident I speak to, to do the same. They all deserve a better set of values, and quality service that cares from their local retailers. read more

Easy in, easy out, always someone on the floor to help you. Very friendly staff, and they usually have coupons.

They just get better all the time. Great staff. Owned by a guy that cares about his business and his customers, well stocked and well staffed. They are a solid local business, locally owned, and they welcome their customer's business. Seems like many businesses don't want your business anymore. These folks do. They are a great addition to the community, and I'm glad to have them here. read more

Nice to have a store to not have to leave town. People very helpful. Nice people local owner! Good quality paint and fertilizer! read more

Bright and well staffed store. Whether I have called or driven over there the staff has been very helpful. Will be visiting you again definitely. read more

Rude and the customer service was horrible. I got a young girl who clearly didn't want to scan everyone of my items. I say this because she stated it! Then smiled as it was over. Ummm if you want to work in customer service...you might actually have to deal with them. read more

Absolutely love this Ace hardware store. The employees are just absolutely wonderful and so helpful. I just love coming into this store. If they are out of an item they go out of their way to order it in for you. It is also neat, clean and well organized. Huge benefit to the town of Blanchard. read more