Terrific local business-- and people! Heyer's is a family-owned hardware store in the old sense of…read morethat term: from the owners on down, everyone there is either actual family or treated near enough that way. You'll more than likely be dealing with one of the owners when you need some help finding a part or figuring out a problem, and they'll help you until things are all figured out. Ed remembers just about everyone's name, and he can recollect all your household projects for years to come as he asks how they turned out or are holding up. Could not find a better place to solve household problems in this day and age.

This used to be a friendly, helpful store. And I should know because I've spent a lot of money…read morehere! I went in today to purchase paint and a whole bunch of other things. The first omen was seeing a man with no mask on. There is a state requirement about masks.. If you are going to post signs about wearing a mask, enforce it! No one was at the paint department, so the woman at the check-out register announced on the P.A. for assistance at the paint department. After waiting 10 minutes, I left. And the store was not busy at all! I had planned to buy the items on my long list while the paint was being mixed. I doubt if I'll go back. This used to be one of my favorite stores. It seemed like there were always friendly, usually older, men ready to assist or answer any questions. It's changed. And not for the better.

Nice people. Helpful. Chillest kitty cat on the planet. (Yelp says this needs to be longer)read more

Place is great. Always has the bolt or nut I'm looking for. Located in Western Racine County, which…read moreis primarily a Right leaning area, this business does not bow to political pressure or scare tactics. They make keys, rent equipment, and even have a beer store connected to it. If you want to go support Bog Boy Box John Menard, be my guest, but be prepared to be accused more than once of shoplifting and damn u if you don't wear that useless mask. I support this Ace. Good place, good people, good product.

Living in a small town has its perks and going to Ace is one of them. Recently needed help with an…read moreair compressor hose and adapters. Jerry was absolutely amazing, patient, personable, friendly and just overall awesome!! Cashiers are always friendly, store is always clean. They do run good deals as well on seasonal stuff. Love they carry Yeti, Stanley and Owala products too! One stop shop!

Being new to Twinlakes all the employees have been extremely helpful! I give the store a A+read more

Needed help finding a replacement bolt for a bicycle fender. Staff was very helpful in finding…read moreexactly what I needed and matching with a replacement. It's not the biggest ask of a hardware store, but they had what I needed, were friendly, and it was a quick and easy visit. Thanks!

Like the neighborhood Ace Hardware stores that I used to depend on when I was younger. Helpful…read moreworkers who don't run away from questions like at Menards or Home Depot, though the inventory is lower than the big box stores. Great deal on soil from compost, good deal on bulbs for Fall planting, and I got help to replace a toilet seat. Turns out there are only two common shapes for toilet seats, and replacing a broken one isn't hard at all. I did it without even a You-Tube video, but I did get a helpful Ace Hardware worker. Plenty of parking.

It's nice to have a Small Town hardware store where you can find the items you can't find in a big…read morebox store!!! They are very friendly and know the products. Well worth the value of going in and just walking around.

I am writing to bring to your attention the reality of working at Ace Burlington, WI, where those…read morewho truly keep the business running are ignored while mediocrity is rewarded. During my time as a cashier, I was more than just someone who rang up transactions--I built relationships with customers, made them feel valued, and went beyond my job description daily. Whether it was helping a struggling customer, looking out for the remodel crew, or creating a welcoming atmosphere that brought people back, I made an impact. And yet, management chose to dismiss that value. I was denied basic breaks due to staffing shortages while others received preferential treatment. I witnessed a culture that encouraged complacency and protected incompetence while disregarding those who actually did the work. When I advocated for myself, I was met with condescension rather than appreciation. Now, with two locations severely understaffed, I'm curious--who will step up? Who will bring the heart and dedication that I, and others like me, brought every single day? I am a Military Veteran, honored with an Army Achievement Medal, a Navy and Marine Corps Achievement Medal, and a NATO Medal. I am a graduate of Alverno College, multilingual, and have years of customer service and teaching experience. I am also someone who genuinely cares about people and the community. But despite all that, Ace Burlington would rather overlook real value to focus on people who do not contribute where it matters most--inside the stores, connecting with the communities that keep Ace alive. Ace prides itself on being "The Helpful Place," but when management fails to respect and retain its best employees, what kind of help is actually being provided? I hope corporate starts paying closer attention before more dedicated, hardworking employees walk out the door--taking the true magic of the store with them.

Not many workers around to help you . When comparing to Home depot they ask you if you need any…read morehelp and they're so friendly to assist you . I used Menards pick up yard to pick up my order . The worker went to get my order to put in my truck and never smiled , you could see he was crabby and mad about something . When he was down loading my truck never said thank you for my business and road off on his fork lift . What I am surprised about his Menards never responds to any of the reviews. that tells you they're not really into customer service

The store is back to normal as far as not wearing a mask; although, service is slow, and hardly…read moreanyone is around to assist you. The prices are pretty reasonable, and the 11% rebate is extended. Lines are always long and understaffed. Other than that, I only shop here for necessity, not the customer service.