They have great service, great selections, and good values they sure treat you like familyread more

Nice small town store with lots of character and a surprising selection. The decor is amazing and…read morefun like a mini-theme park. I will take my grandkids when they come to visit. I spent the better part of an hour just looking around.

I needed to get some window screens replaced and was recommended I come here. I was helped right…read moreaway and they were very friendly. They told me they weren't sure when their screen guy would be in, but it might take a week. Well, I got a call the next day that they were done - talk about fast! Great work and quality too. I did not take a look around the store besides the cashier area, but it looks like it is a great hardware store. We also bought some seeds that were up front.

Store is in a convenient location and fully stocked. Very kind knowledgeable and proactively…read morehelpful staff.

Came here needing a new outside faucet for a duplex of mine. I was actually needing just the stem…read moreinside the faucet to replace instead of replacing the whole outside faucet. I came inside got a friendly hello and was asked if I needed any help. John was the guy helping me out and took me to what I was looking for. Just the service itself was worth 5 stars!!!! Great hardware store I'll definitely do more business here with this kinda help I received!!!

They have nearly everything you need. But their signage is out of date and could be taken down as…read morethey no longer sell or repair window screens.

I want to start by saying that I've had a very rough day. I had to get a few things at your store…read morethis evening, and was already teary eyed while I began checking out. That's when Jenna came over. She greeted me, immediately noticed I was struggling. She asked me if I was okay, if she could help me, and asked my name. Embarrassingly, just from feeling "seen", it made me cry more and I could barely say my own name. She pulled me in, she hugged me, and asked me what happened. I tried to tell her I was fine, but she didn't accept that. She hugged me again, and told me she's praying for me. And her smile and warmth told me that she is the real deal. Jenna walks the walk. I truly hope this message finds her, because she deserves to feel seen, also. I sat in my car, smiling, that real humanity is still out there. Jenna, thank you. I'm grateful that we crossed paths.

Dear Customer Service Team,…read more I am writing to formally express my disappointment regarding the service I received at your Rogers, Arkansas location today. I visited the store to exchange a defective riding lawnmower battery that was not holding a charge. Despite my previous experiences where store associates successfully located my account using my driver's license and Social Security number, I was informed that the exchange could not be processed without my physical Home Depot card or the original receipt. Furthermore, the associate at the counter was unprofessional and unhelpful. The situation escalated to involve two supervisors, yet the issue remained unresolved. This experience resulted in a significant waste of my time and gasoline, and has caused me to reconsider maintaining my Home Depot account. I plan to return to the store tomorrow to attempt to resolve this matter. I request that you review this incident and clarify the store's return and exchange policies, as the service I received contradicts my previous positive experiences with your company. Sincerely, Al Papa Rap Lopez 479-856-3606 Papa Rap Productions paparap.net

Five stars for The Hardware Store! The staff is always incredibly friendly, knowledgeable, and…read moreready to help you find exactly what you need. This is what a hardware store is supposed to be: personal service, good advice, and people who actually know their stuff. Skip the giant maze of big-box aisles and go where help still comes with a smile!

Great store. Just enough to find what you need by not be overwhelmed by the big box shock. Because…read moresmaller stores like this have less, they curate only the best products, and very often even unique products not found elsewhere. Prices are still pretty close to the big guys. And if You've got a chainsaw or gas blower, etc, they are the best in the region with a dedicated shop for this.

I come here weekly to pick up supplies for projects I have at work. They have a great selection of…read moreeverything I've needed so far. They do tend to have great value sales where I occasionally find a tool to add to my collection. Even though I continue to have exceptional customer service from Steven in hardware and Paula at self checkout. They are ridiculously under staffed. I dread coming in on the days they're off, and knowing that I won't have someone stay with me untill I find exactly what I need. And not to take anything away from other hard working employees. But there are those super stars who go above and beyond to make sure their customer is happy finding exactly what they need.

Michael the curbside associate helped me by going into the store and getting my pick up order while…read moremy kids in and I were in our bathing suits out in the car. Thanks Michael! I had been calling the store for a long time before I was able to wave him down. The pick up order never even said it was ready to go, he just went in and did it all and saved my bacon because my kids were tired, wet, and hungry

We bought a kitchen range/stove online from Home Depot on May 22nd. The men came today to install…read moreit on May 30th BUT they didn't recognize the kind of gas cut-off that we have so they told us we had to have a plumber come to put a cut-off on the line before they can proceed. The plumber just left to the tune of ~$100 and showed us the cut-off that was there all along. We had him go ahead and disconnect our old range so that the space would be ready for the new one. Just called and they can't come back until June 11th!! GAH!!! We have a gas range that is now totally unfunctional and a brand new one sitting in our den waiting to be hooked up. This is super frustrating that the installers who told us they work tomorrow can't come back and finish the job that they botched for us. We have to wait 12 days before we can cook again. It will take a very great price before we will want to buy appliances from Home Depot again.

I'm shocked that this HOME DEPOT is not cleaning the carts or registers between customers to help…read moreprevent the spread of COVID 19. The few employees that we dealt with were beyond rude and nonchalant attitude. There were no available carts inside the store where they should be and cleaned, I had to go outside in the parking lot to get a unclean cart to hold the lumber I needed. I'm also shocked to see other people inside the store NOT WEARING MASKS. VERY DISAPPOINTED & WON'T COME BACK UNTIL COVID IS OVER