The best customer service anywhere, bar none. They have what you need but most importantly they…read morehave the expertise to help you get what you really need

Went looking for a part I could not find at the other business in town. I was helped by Bo Jacob's,…read morehe took me to the exact part I needed. Great service. Also went to pay and Daelyn had great customer service. She was very courteous and friendly. Great place.

Customer service here is rock solid. The entire staff is on point, welcoming, very helpful and…read moresimply professional. Ace Hardware in general is a great store with materials and hardware for projects and repairs.

I waltzed in with my long checklist about 6 minutes before closing. . . don't you just hate that?…read more Nope. They didn't seem to! The "Friendly Hardware Person" nearby latched onto me and cheerfully led me from pillar to post, helping me select everything I needed. He didn't even blink when I asked him to measure out 20 feet of rope to be cut. Another fellow, by the way, volunteered to cut 3 keys for me while we made this grand tour! Best hardware store I've visited in ages - - and I used to manage one! Keep up the XLNT work!

I'm becoming increasingly frustrated with this store. It started out ok and has gotten…read moreprogressively worse in the past three weeks. Repeatedly we have tried to get them to measure out kitchen for counters and cabinets. They have been wasting a lot of time. Apparently no one knows what's going on there either. We made an appointment to meet with the designer for new counters and cabinets. They tried to discourage us from waiting. We finally talked to the designer and they took our choices down told us they would schedule us for a measure. It never happened then three weeks later tried to refund the charge. I told them to talk to my mother , who has the keys to measure they said theyd call and they never did. So now I have to chase them.down again . So far they have wasted 3 weeks! This same home depot told me my doors would be in in two weeks and they wont be in for 4 weeks and delayed the tile by a week. But by far the cabinets are the most infuriating part of this saga. I was told that everything was cut and dry. The kitchen would be measured quickly and they would be ordered and placed asap. Why was it important for me to give you a deadline on when I wanted this done if it was going to be slow rolled ?

Today me and my wife went to The Home Depot in Thatcher, Arizona and we received the best service…read moreever. I would like to give my sincere thank you to Jesse for helping us and making us feel welcomed but it was just not us, Jesse was helping as many people as he could help! Great Job Jesse! You made our time at Home Depot today a pleasant experience! Also Mr. Sparky - Mr. Larry - Mr. Jesus and Mr. Bob are the team that in top notch! Thank your! Fernando Castro

I was in the 12th day of my ambitious 2-month pedal from El Paso/Cd. Juarez West to Tijuana/West…read moreCoast via Ruta Dos, but that road became impossible for me to pedal approaching the state of Sonora. It had no shoulder, had frequent potholes and crumbling asphalt, but all of the (motor) vehicle operators were extremely cautious and careful when passing me, especially the 18- & 34-wheelers. I certainly feel much safer bicycling in Mexico than the USA! Fortunately, two good Samaritan truckers gave me/my Doublevision a lift just before entering the tortuous Sierra San Luis/Sierra Occidental; how grateful I am to them--Ruta Dos was under construction, lots of sand, rock & vehicles getting stuck! Anyway, I knew my route was going to radically change, and those fine truckers discharged me at Agua Prieta, Sonora; after an excellent night in a budget hotel and some emergency welding, I re-entered the USA at DouglasAZ. (Where a motorist right-hooked me, but no collision nor injury.) After another needed hotel night, I camped the next two nights before spending two hotel nights in LordsburgNM. I needed to make additional work on my Doublevision, and the single fantastic source for parts was this exceptional, classic hardware store which has a bit of everything. Owner/operator Rosie had every possible high-quality part I needed to make the repair, better than OEM! She/Second Hand Lumber Yard is easily 5-star and certainly has my "Wheel of Approval!"

The counter people were very helpful and it was an overall good experience. We came in looking to…read morebuy lumber and screws in order to build a planter box. Different sizes of wood are clearly stated and service was fast and efficient. You pay, then drive around to the side lot to pick up and load your lumber.

From the owner: Sierra Lumber is a local family owned hardware store and lumber yard. We support all aspects of the…read morebuilding process and home repair. We can facilitate the do it yourself homeowner to commercial contractors. Sierra Lumber's plumbing, electrical and building materials departments are well stocked with great customer service representatives. We also cater to our farm and ranch clientele with a wide selection of hardware parts for livestock waters, gates, fencing and windmills. We also provide an expanding plant & garden center. Sierra Lumber is proud to serve Willcox, AZ and surrounding areas!

Well-stocked with helpful employees. location is also convenient. Good home-town business!read more

This is a well maintained and organized ACE with many employees. You'd me hard pressed to turn…read morearound without help at hand. I give them four stars rather than five because of minimal electronic cables and no work clothing other than gloves.

On Friday, April 5, this year I bought a water heater from True Value; two of their employees came…read moreout after work to install it, for cash. The installation went fine; no problems then or now. The problem is removing the old heater. The employees left it outside by my back porch and said they would be out the next day, Saturday, by noon to take it away. Didn't happen. On Monday, April 29, I went to their store to ask what the problem was and when the old heater would be picked up. This touched off a comedy routine between two of their employees about who fixed problems and who was a problem. I wasn't laughing. After the comedy routine was done, I was promised that it would be picked up Friday for sure. That would have been May3. Didn't happen then, either. On June 10, I sent a snail mail letter to the store (their email wasn't working) explaining the situation and asking when the old water heater would be picked up. No response. As I write this, late July, the damned thing is still sitting right where their guys left it. This is not my idea of customer service. And I don't appreciate being the butt of somebody's jokes. I wonder if these guys realize that anything they sell can be found someplace else in town. And from now on, anything I might need will be bought someplace else.

I took a Sthil chainsaw in for repair, talked to the tech on four separate…read moretimes and was told he had found the problem and the parts were ordered and would be repaired . After 7 weeks I picked up the saw and it was not repaired. What a joke for Sthil authorized dealer.

I always enjoy checking out locally owned businesses and surprisingly, I found this little gem…read more Recommend: Hard to say. Probably a yes at this point. Only visited once, didn't have what I was seeking but the Employees were absolutely wonderful to meet and speak with. I can't contend an argument on pricing because my stay wasn't long. This is a VERY packed store with NUMEROUS household products similar to an Ace Hardware etc. The sheer amount of products that I found that you can't find in larger Orange and Blue big box stores was truly impressive. Store could use some more light, signs and clarification in addition to cleanliness but all employees were certainly bustling to put cargo away. Not one young employee was looking at their phone so it was encouraging to see so much effort being placed into working. Wished I had more time to visit and certainly may in the future. Overall, could use some cleaning up and presentation but it looks like this store does specialize in the odds and ends you just can hardly find anymore and for that, I'm a fan of stores like this!

If you want to spend up to 2x more than the advertised price feel free to go here. Every employee…read moreinteraction I have had, excluding one with a brand new employee, has been bad. they, managers and owners included, are apathetic about the price situation. Even had an employee tell me, "sorry... actually I don't care that the prices are wrong." It will be worth driving the hour each way to showlow not to have to interact with the folks here at woodland. Probably will be cheaper too.

Owner is extremely rude to customers, she made fun of the way I talk when I came in tonight. I've…read morebeen in this store a dozen times over the last month and most interactions with employees lacked basic customer service skills and I believe it trickles down from the owner. I asked an employee for help by the power tools and she tried to physically hide from me and her co worker did an about face and walked the opposite way. When I asked the owner if she does any price matching she laughed and said "No, I'm the only hardware for 60 miles, I can set my prices" Well you've just pushed a customer to Amazon. Will not purchase here again.

The owner needs an attitude check. Was rude and mocked me for returning something when everyone…read moreelse was pleasant. She's so unpleasant and I don't understand how she has a customer service job.

My family got a new oven, but it didn't come with a cord. Duncan Farm & Garden Center had some!!!read more