I was looking all over for a certain paint (Magnolia) and DeAnna went above and beyond in helping…read moreme out! I couldn't find it anywhere and DeAnna is sending me a swatch to my home! I will definitely be a repeat customer!

Crankiest owner and workers I've ever met in A family owned store! They are labeled as a UPS drop…read moreoff but all they do is complain about having to take UPS boxes when all they have to do is recommend that there is a UPS store less than a half a mile away. Took five bucks from me for one sheet of paper!

Customer service continues to decline. For the fourth time ordering online as a Pro X member and…read moregetting a text my order is ready for pickup, only to show up and wait 45 mins for it to be filled. Have also experienced elderly cashiers who don't know how to complete an accurate scanning and checkout process. Frustrating.

Horrible. Do not go. They have a loading section but you can't use it. Go to Lowe's they have…read morebetter customer service and you can actually use the loading area.

I was double charged for my membership fee and when i went to this store to get a refund of the…read moreextra $44.99 i was told they could refund one of the charges but my membership would be affected and would also lose the $44.99 they double charged me. The option i was told was to issue me a gift card for that double charge but would have to spend that in the store. It was later mentioned to me when pusuing it the option to refund the double charge in cash. I took the cash refund and deposited that back to my bank account. Why could they not deposit it back to my bank account which i was told by them they could not. i am retired on limited income and needed that money put back into my bank acct i did not want store credit. I ended up getting a cash refund but not happy nor satisfied how it was handled.

I understand that HF is a good place to get on the spot tools that while maybe not the best of…read morequality, usually will get your job done. I pay every year for the inside track membership to belong and get the benefit of special deals. I have purchased many high and small end tools, compressors, jacks, air jacks, trailer equipment, you name it. At the end of last July I purchased an expensive generator, The super quiet Predator 5000 dual fuel. Normal price was right at 1100 got it for 900 with a coupon. I thought I had got the top of the line for what they offered and very proud. My family and I went camping in August for a few nights, again in mid November. In the middle of the night the generator just quit. We googled every thing we could, oil level safety sensor, Co2 sensor shut off. Nothing could make it stay running. I wanted to use it only LPG but even put gas in it to make sure it wasn't a fuel issue. On both, it would start, run for 20-30 seconds and shut down. I called the 800 number on the stickers you see on all of their equipment, to never get to answer. I left messages every time. I finally called the store only to have the manage say "sorry" he couldn't help as I didn't purchase the extended warranty. My bad. I had only 29 hrs on this unit and it was dead in the water. I finally was able to get what sounded like mature person on the 800 number to be informed that they on have one person that answers these calls and are too busy to return messages. Just have to be lucky to catch someone. Pretty much told the same from the store. What they did say was that there was a generator place in Heber that could help me. Making (2) two hr round trips and $245 later, a working generator. Apparently a Co2 issue and super common with these units. Woodchuck saw however, great service! , Ever talk about a recall on them. There is also a Facebook page just dedicated to the issues with these units. Wow! My advice is to spend the extra $ and buy a name brand generator. It would be in thing if it was just the problems with these units but the lack of service and selling their product with the big sticker "Call 800...." For help to me, paints a somewhat shady practice. Because of this I will go back to Amazon and at least these stand behind their products.

Always helpful people. Can always get someone who knows what I'm looking for. Cashiers are awesome…read moreand help is just a short distance away

Big kudos to Jaime! She took a delivery issue and made sure I got my items. She herself loaded up…read moreher car & delivered to me personally! That's why we shop at our local Ace in Pinetop. Ya think HD/Lowes would have done this??? Truly an asset to Ace!!! Thanks Jaime!!!

Ron is the best!! He helped us as soon as we entered. Saved us 20 minutes of searching the store…read more We found the headphone jack we were quickly on our way.

Great staff and VERY friendly - makes up for the very limited selection that they have…read more Falls well short of what the ACE store down the street sells and has on display. BUT ... the prices at True Value are significantly lower than ACE. ACE is clearly trying to gouge the locals and area visitors. Have become a loyal True Value shopper in Heber. You will not be disappointed.

Reason for the poor review is the persistent rude and obnoxious check out/cashier staff. Too bad…read morereally. The other staff at the store in the aisles helping you locate stuff are far more friendly and helpful. You are no better that your weakest link - improve your customer service at the register. For shoppers, you might be better off going to the True Value store right down the street.

My wife when for a purchase needed help, but all employees were standing around talking to other…read moreemployees so she got no help and had to leave with nothing.

The bad thing about visiting small towns is when you need a part the selections for finding…read moresomewhere local to get it are usually not great. Checked out Walt's and was helped by one of the girls who found something that worked for me.

Walked in looking for PEX fitting I forgot at large box store 50 miles away. Walts had the fitting!…read moreEmployee was helpful in locating the fitting. They have the store well stocked , organized ... Thanks

This a great little store! They have about anything you really need. It's also great to be…read moresupporting local businesses. Check it out, you won't be disappointed.

We came in to find a battery for our riding lawnmower. We found the Aisle and an employee came over…read moreand asked us if we needed help. He told us what battery got the best feedback from customers. He didn't pressure us to buy a certain one, He explained the differences between them. That's called excellent customer service.

Very disappointed with Lowe's in Show Low, AZ. Terrible…read morecustomer service! Bought this window air conditioner in February of 2026. Decided to install it in March of 2026. Found this unit has been opened previously and all the mounting hardware spilled throughout the box. I've bought thousands of dollars worth of appliances from this store in the past. To bring home garbage like this from Lowe's is extremely disappointing to say the least. I will no longer purchase appliances from Lowe's again.