This store (owner) is charging more for items than they are marked on the shelves. As this store is independently owned and managed, the owner stated he can charge what he wants and the customer cannot assume the posted prices are correct. Stated he is going to charge $10 dollars more than the advertised prices for the items pictured. Went back again several days later and advertised prices are still the same and owner still trying to charge more. Explained to him that going by the posted prices is EXACTLY how a store works ( something you would think he should already know). Owner did not like being challenged on his unethical and likely illegal actions. Became angry demanding I "leave his store". It was kind of reminiscent of a 6 y/o telling you to get off his property. Incredibly rude and worst customer service ever ( sad, because the employees are very good ). I will happily drive 10 more minutes to Menards or Home Depot where prices are lower and there is oversight and accountability. Please do not patronize this guys business. After it closes down, I'm sure we will get another hardware store at the same location. That seems to be the trend. read more

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Manager Blake Siehoff, son of owner (Tom Siehoff - previous owner of the closed Ace Hardware on Rockton Avenue) is incredibly rude and standoffish for simple tasks. He is clearly nothing resembling a good worker, let alone a good manager. Store owner appeared to be inside as well and did nothing to improve the situation. Blake grudgingly completed my purchase. Taking a chance, I returned one more time to basically duplicate what I purchased before. Tom's wife/co-owner, Madeline made me wait for 20 minutes, and she was unable to assist me. No apology, and no Blake or Tom that time, so they couldn't "help" either. Blake's brother, Chad, (another of Tom's sons) apparently manages the Harvard location, so I also will not visit that location. I can't afford to give Chad the benefit of the doubt. Nepotism has created an unfortunate situation for local residents as long as the Siehoff family owns and operates the Roscoe store. I will not be back under current ownership. read more

Service at front desk was very nice.. walking around to look at a couple things.. manage Blake start asking what we doing.? We are looking for a couple things.. I started to he kept watching us ., and then asked again 2-3 minutes later what did I want, I said l need a couple things, he ask why don't you just leave Then ? I said I was going to buy some stuff... but the 3-4 minutes I was there being treated like a crackhead .. I never do business with this place.. totally an asshole who don't deserve my business., and you're.. read more

The manager Blake real jerk me and my brother went in there to look around because we didn't buy something right away and we was going to buy some planning soil and some grass seed but we is looking around the guy came up and yell at us and told us to leave because we wasn't going to buy anything we always just look around it's kind of hard not to look around there they got a lot of great things but the customer service there sucks so bad and it was just Blake I've been there before and enjoyed it but this time Blake was there he's the owner son I guess a real jerk I'll never go back sorry to say. read more

An absolute breath of fresh air in our community. kind, knowledgeable, very well stocked and a clean store. Thanks for everything Blake!!

Blake is the rudest so called owner I have ever met! I do like to shop local but the way he treats customers I will not be back! I will travel 5 more minutes to Beloit's Ace hardware on Broad st! read more

I will absolutely utilize this store when I can!! The owner is helpful, knowledgeable and I appreciate his patriotic views! He allowed his patrons to choose there level of protection throughout this entire charade. Shop local and support those that support our community! read more

Nice local hardware store, friendly staff that helps if asked. Great to find items not in a large box store.