Make sure you receive and check your receipts at Virch's. The prices displayed on the shelves are…read morelower than the prices charged at the register. When this was brought to the owner's attention, his response was: "The shelf price was from last July. The price is higher now, we just haven't printed new tags." Apparently the entire store could be rearranged, but pricing can't be updated. Regardless of the reasoning, he refused to honor the listed shelf price and simply said, "It happens, it's not our fault." Actually, it is your fault . If you own and operate a business, accurate pricing falls on you. Customers should not have to double-check whether shelf prices are correct every time they shop. We ended up returning the item and bought the exact same part at the local auto parts store for significantly less. Just a heads up for anyone shopping there: pay attention to what rings up at checkout.

Very friendly and very helpful. Great customer service. Will definitely go back. Will recommend to…read moreothers.

WORST customer service EVER! Anna and aiena are TERRIBLE! Going through self check out and another…read morelady offered for us to sign up to get 50 bucks off our purchase... sounds great right. Not. We proceed to scan all our stuff and then they send us to customer service and aiena had no clue in the world what she's doing for 25 minutes!! then she calls her "boss" Anna and she claims to us that the deal for the Milwaukee tools was an online only thing, when a literal Milwaukee rep and self check out had the discounts. So in the cust. Service Line she proceeds to take the 50 bucks off but doesn't give the discount on parts. So our total in self checkout was $377 mind you with the 50 bucks taken off. We ended up going back to self check out and getting THE SAME STUFF FOR $346!!!! And still no 50 bucks off. FUCKING RIDICULOUS CUSTOMER SERVICE.

Bought a gift card the store failed to activate it correctly after waiting the 24 hours was told…read moreand then was supposed to return it for refund or activation Luke Regoli the operations assistant manager was useless after half hour with him walked out just eating the cost of the card and the activation fee

Went in to get supplies and help with a plumbing problem....very friendly and helpful.. will go…read moreback for all my Hardware needs even though I am from the city and could shop there and bring stuff up 4 my cottage.

Nice old hardware store in the middle of downtown Wautoma, right across the street from a great…read morepizza place. I try to stop in whenever I get to Wautoma, as I think it is really crucial to the health and character of small towns that this type of business (historic building, locally owned, carefully stocked, excellent customer service) not only survive, but thrive. Despite the relatively small (compared to big box stores) footprint, I have always found what I have needed here, whether it be stovepipe, coolers, shovels, fishing gear, etc. This place has a really good feel to it. Although there is no parking on Main Street (Highway 21), there is parking next to the building, as well as in a lot just to the east, across the street.

Very helpful staff, and usually decent deals on stuff. It's a smaller size store, so the selection…read moreis a bit limited, but they usually have what I need. A few bumps here and there, as I rented a roto-rooter and it didn't have the cable (oops), and some things are out of stock when I need them, but otherwise great. I really like not having to wonder the store looking for the right isle and item.

Amazing service! The young man who assisted me was very polite, knowledgeable and kind.read more

Very helpful, nicely laid out. Convenient. Cashiers will actually walk you to the item, to help…read moreyou find the item you need

Thanks, I was a frequent customer there until today, when I asked them permission to show the world…read moresome of the inside of their store , they told me,, we don't want anything to do with Google. Get out of here no pictures.. I told them fine I'll never darken their door steps again.

Great hardware store where the employees are friendly, knowledgeable and will take the time to…read moreeducate without being condescending (newbie and chainsaws......what to do.....not to do....and basic maintenance. They did a good job....still have ten fingers and toes!). They have even upped their game. They have a complete gun shop too! For the sportsman they have hunting and fishing gear, archery supplies and an assortment of crossbows to boot! Not only is Ace the place of the friendly hardware "person" they are armed too!!

These guys really know their stuff. (well..the older guys...most of the kids look baked out of…read moretheir mind) Find the guy who looks like Jamie Hyneman. He knows his stuff, and has great solutions for the uncommon problems. Great gun shop. Knowledgeable salesman from what I have seen. hardware is expensive, but knowledge is pretty good.

This place is awesome!!! It has everything you need from a bolt or nut to flipping carpet. But,…read morewhat I really look for in a hardware store, is that old-timey charm and helpful people. We seriously looked like fish out of water (no pun intended) in that we were looking for fishing gear because we left all ours back in Chicago. The guy who ran the fishing and tackle department was so knowledgeable and even pointed us to the sale isle in that we were looking for something for the kids. The place was clean and organized - complete with an old fashioned popcorn maker and that darn gumball machine that my kids go crazy for. The nice young man at the counter and my husband exchanged about their military experiences and thank you's and we were on our way. BUT - that's not all! There was a great little market in the adjacent lot on Friday afternoon where we picked up some fresh veggies, bread and meat for dinner. Very charming place -- treated like the first customers of the day, even though we most likely kept them after close. Thanks Koltes!

From the owner: Koltes has hardware, lumber, garden center and interior design centerread more

We purchased a refrigerator for our basement and got it on sale. It was delivered in a timely…read moremanner, we were surprised to learn that delivery doesn't include attaching the door handles.

Do NOT buy anything from this store you can't see with your own eyes and carry out the same day. I…read moreordered a shelving unit, and the box was so mangled and massacred that I couldn't even pick it up. The kid at the desk asked me if I wanted to re-order it. Hard pass. If it's not right in front of you, don't pay for it.