I have needed assistance in multiple departments including plumbing and painting. I have had some…read morevery patient and very helpful employees. I also had no problems when I had to make a return. I have also appreciated their UPS shipping service. Thanks for the wonderful service!

In late Fall of 2025, I took 7 screens into Ace Hardware in Wautoma to be rescreened. In the Spring…read moreof 2026, I tried to install the screens. Five of the seven screens' frames were bent from Ace installing the replacement screens. After a discussion with the store manager, he wanted to see if the screens frames could be straightened. I agree with this option to rework the five screens in question. I picked up the screens, and three of the five screen frames were still too bent to be used. The Ace Hardware store manager came to my home to see if he could install them. The store manager tried to install them, but the three reworked screens still had frames too bent to be installed. The store manager took the three screens back to try to rework them. I tried to install the three reworked screens, but two of the three reworked screen frames were still too bent. I asked the store manager to pay for the two screens that Ace Hardware tried three times to rescreen. The replacement cost was $160.00. The store manager refused to compensate me for the poor workmanship at Ace Hardware of Wautoma.

This is also a gas station, video rental, bait shop. They do have a decent fishing gear selection…read more Turkey and Deer Registry.

Keith and Steven helped my father get everything he needed to install his hot water heater I am…read morevery impressed with them. Everything went smoothly to exchange one hot water tank from another. These two guys are outstanding they took the time to trouble shoot my dad's dilemma. I definitely will be coming back here to do my shopping for all things home related.

Usually I would a 4 to 5. But my experience picking up a special way not as good as it should have…read morebeen. When we picked up our new windows, the young man that was helping us started out fine. But when I asked him to help load the windows because I have a really bad back, he rolled his eyes at us. When he got them loaded I mentioned that he did well and must have a really good back, he looked at me and said I'm in a hurry, I've got shit to get done. Very unprofessional.

I always talk about when I get help plumbing at Lowe's I end up going back three times to get the…read moreright parts, these people were very nice and helpful.... But I did make 6 trips.

They definitely need a lesson in customer service. They had items placed in the wrong "slots"…read morebecause of space. and didn't have the sale item that was supposed to be there. I asked if they were issuing a rain check on the item, and was told "I don't know, you can go back to the customer service to check". Apparently, that's not her job.

Locally owned & operated hardware store which opened in December 2015. They also offer a free…read moreRewards/ loyalty program that you can sign up for at the store.

From the owner: The best hardware store in WIread more

Any place that has a dog in the shop, you know your going to be taken care of. Jenn was amazing…read morewith customer service and the work they did was top notch. I broke the skag off my mercury 150. They had me drop it off in the morning. I received a Curtsey call from Jenn that they were painting the skag and start driving in and it will be done before you get there. I left my house and rolled in to my boat ready for hookup. They charged a good price and I was more than satisfied with the service received from beginning to end. I recommend these guys to anyone that runs into a rock like I did.

From the owner: We DON'T do MECHANiCAL Work! We are a welding shop that specializes in boat prop repair. We repair…read moreskegs and cavitation/anti-ventilation plates along with the boat props. Other services we offer include: high performance stainless steel repair and customization/blue printing, inboard prop repair, new and used props for sale, and prop hardware and accessory sales.

Make sure you receive and check your receipts at Virch's. The prices displayed on the shelves are…read morelower than the prices charged at the register. When this was brought to the owner's attention, his response was: "The shelf price was from last July. The price is higher now, we just haven't printed new tags." Apparently the entire store could be rearranged, but pricing can't be updated. Regardless of the reasoning, he refused to honor the listed shelf price and simply said, "It happens, it's not our fault." Actually, it is your fault . If you own and operate a business, accurate pricing falls on you. Customers should not have to double-check whether shelf prices are correct every time they shop. We ended up returning the item and bought the exact same part at the local auto parts store for significantly less. Just a heads up for anyone shopping there: pay attention to what rings up at checkout.

Very friendly and very helpful. Great customer service. Will definitely go back. Will recommend to…read moreothers.

He is 100% ok with ripping you off. Will fix things that aren't the issue and expect you to be ok…read morewith paying for. Completely terrible person in general. I bought a used snow blower from him for $250 and in quit running during the first use. Took it back to show him. He had no problem looking at it he rebuilt the carburetor which got it to run fine while there. He charged me $50 and I took it home to finish the job it quit running again. I called him and his answer was that's a risk you have to take when buying used. This man is a small engine mechanic I trusted him when purchasing a working snow blower that did not work for more than a little bit after purchasing it. And once I tried talking to him about it he just said its "as is" so I gotta just deal with it. Complete asshole do not go here.