Bought a $130 vacuum from them 6 months ago and they claim no record so they cannot give me an…read moreexchange or refund. Be cautious of spending anything here Amazon has even item significantly cheaper. Came into buy an automatic pool vacuum and left unsatisfied and will be taking my business elsewhere.

We moved down to Jacksonville from Amelia Island last year and started going here to get assistance…read morewith our new pool. They were very helpful. We have a pool service now, but we go here for any pool related necessities. And something I have discovered is they have the BEST selection of outdoor flags! I can always find a quality flag here and don't think the other stores such as Lowe's or Ace can compare in the flag department. Their flag pricing is also very fair. Pictured is my new Florida Gator garden flag purchased today. They have quite a few college and NFL flag options. Go check them out.

Not overly impressed by this company. There were some repairs that were supposed to be done and it…read moretook them 3 weeks to show up. That was after I was told they would show up within the week. I also found out they charge $40 extra when there is heavy rain and they ACTUALLY have to do some real cleaning. I have had 2 other pool companies and neither of them did this.

I was a guest at a hotel and Pool Troopers had the contract to service the pool. I was there for…read moremany weeks. The technicians kept that pool crystal clean they were always professional, on time, and were always friendly. You should know I am not a direct customer, however, after watching these guys, I felt they deserve a great review for there hard work. Thanks!

Great experience with First Coast! I recently purchased a new house with pool equipment I was…read moreunfamiliar with as it differed from prior house. I contacted the pool installer to see if they could come give me tutorial on the equipment they installed but couldn't even get a call back. I contacted at-least 5 other pool companies for a tutorial/inspection and quote for weekly service. One told me to take pictures and come to their store (not helpful), 1 setup appointment but were no show. The other 3 wouldn't return calls or emails. First coast contacted me back within hours of my request and came out 2 days later. The owner was super friendly and explained everything to me and answered all my questions. Ended up setting up a weekly service to get pool under control. I may end up taking it over myself once I understand it more but they are so friendly I may just keep the weekly service. They have been here twice now, pool is clean, equipment is working and provide a email service report each week with photo of pool, chemical readings and summary of the chemicals added and services rendered. Highly recommend this growing company if you need pool service!!

They took our pool from a black, leaf filled catastrophe and with a lot of TLC brought it back to…read morelike. Even rescued the ole pool pump. Great work!

We could not be happier with our experience with Blue Haven and our project manager, Jake. From the…read morevery beginning with the design of the pool with Mitch to the end with Jake , everything felt seamless, professional, and genuinely exciting--and the end result completely exceeded anything we imagined. Mitch designed the pool we envisioned in our head and Jake was absolutely phenomenal. He was attentive, detail-oriented, and truly cared about bringing our vision to life. Every single detail was executed to perfection. He kept us informed throughout the entire process, made sure timelines stayed on track, and handled everything with a level of professionalism that is incredibly rare to find. The pool itself looks like something out of a luxury resort. It is stunning. The design, the finishes, the layout--every aspect feels high-end and thoughtfully done. We added both a heater and a chiller, and it has completely elevated the experience, making the pool enjoyable year-round. It honestly looks so expensive and custom that guests are constantly blown away when they see it. What impressed us just as much as the final product was how clean and organized everything was. At the end of each phase--and especially upon completion--the area was spotless. There was no mess, no stress, just a beautiful finished product ready to enjoy. If you are considering building a pool, do yourself a favor and go with Blue Haven--and ask for Jake. This was hands down one of the best decisions we've made for our home. The quality, the service, the attention to detail--everything was top-tier. Nic at the very end teaching us about our equipment and who is still available months later for questions is an absolute cherry on top as well ! We HIGHLY recommend them... in fact we already have !!! This wasn't just a pool project--it was an experience, and it turned out better than we ever dreamed possible.

It's been almost a year now with our pool and my family and I are happy with everything. They came…read moreout quoted us and the build was very smooth. They kept in communication through the builder app, letting us know each step of the process. I waited a year, to see how their warranty worked and they've been spot on. When ever we had issues they came right out and addressed any and everything. I don't usually leave reviews, but I live off them, so I have to give them their flowers. Gary From Florida

Simply exceptional. No high pressure sales. Open and honest discussion. Discussed equipment and…read morefinancial options clearly. The after sales support was exceptional. Thank you for the buying experience!

I would like to add he used top quality equipment for our pool. Even the salt cell he got a little…read morebit larger than the size needed so it would last longer. He's passionate about what he does, and he's truly happy when the job is complete and you're happy.

If you are considering hiring Thomas, please first take a moment to review our experience with him…read more We signed our agreement with him on September 6, 2023. Due to waiting for HOA approval, permit, etc. he was not able to start working right away. Then we had a lot of rain in November and December so he didn't actually start doing anything until January. He came quite a bit at first, then his visits started to dwindle in February. Every time we asked him when the pool would be completed, his response was "2 months". He finally poured the pool on March 1st and that's when the real trouble started. The pool forms weren't completely ready, so Thomas rushed to get it done. This led to a much higher pour in one corner of the pool near the deep end. Thomas assured us that he would cut this down. However, he did not do this, and instead proceeded to lay the waterline tile way too high. This resulted in our tanning ledge being about 3" deeper than we agreed on, as well as uneven (one side is deeper than the other). Moreover, this is now causing the surrounding pavers to not line up with our existing pavers - it's about 6" too high and looks ridiculous. We asked Thomas to fix it but he refused - going as far as to say it's "not his problem". Thomas then approached us with a change order on April 15, for the cost of making the pool an extra 2' longer than originally agreed upon. However, this additional work had already been accounted for in an amendment signed 2/24/24, prior to the pool being poured. He has since held us hostage for the past month +, refusing to finish the job unless we pay him up front for materials that we already paid for, but that he never ordered. At this point, he has 80% of our money. We now have no choice but to move on to another contractor to complete the project. This will affect our warranty (we essentially won't have one), and is going to cost us way more money than originally expected. And that process has been difficult since several of the companies we had come out for a quote refused to finish the job stating that the work was subpar. More than one even told us we would need to tear out the shell and completely start over. On top of all of this, Thomas has called us names and been extremely unprofessional in his conversations with us, despite us giving him many opportunities to make this right. We have been extremely patient, given the length of time this has taken (and still isn't even complete), and very forgiving of his quality issues, even though it will negatively affect the look of our yard forever. Thomas is mainly a "one man show", but he sometimes does bring a helper. One day, the two of them got into an argument, yelling profanities loud enough for our neighbors to hear, and we had to ask them repeatedly to tone it down. Thank goodness our daughter was at school at the time. Please be aware that when you give Thomas your money, you may not get your dream pool in return. We are filing a complaint with the St John's county licensing board and hope to recover some of our money, either through that process or in small claims court, but our chances are glim. Buyer beware!