Britney Covin is a RUDE this has been the WORST place to ever rent from, they never fixed my…read morekitchen window that was broken for 2 YEARS. NEVER fixed a single thing since I've moved in. I had to pay everything out of my own pocket. I have a full paper trail and phone call logs about every single time I've tried to contact them and never fixed anything. I was living in my house for 3 years with NO LEASE because they would NEVER have anyone send me the paper work to sign and fill it out!! HOW DOSE THAT EVEN HAPPEN?! Britney Covin did NOT want to hear me about anything but wanted 6,000 because they closed down my portal to my rent, didn't want to send my ANY information to have that updated. Best believe I have a great attorney.

I would give 0 stars if I could. We have had bad experiences with realtor companies while leasing…read morebefore, but nothing like what we experienced with Key. Soon after moving in we discovered we had a leak in our roof, which then turned out to be several leaks all over the house. During the 12 month period we rented through them they sent maintenance out probably at least 5 times to "fix" it. It was NEVER corrected. We had asked for them to get professional roofers involved since it wasn't getting fix, it must have been beyond what maintenance could take care of. They sent a company out for a quote but nothing ever came of it. We can only assume they didn't want to spend the money on it. So nearly the entire 12 months we had leaks every time it rained, we had ceiling panels swell up with water, ceiling panels fall to the floor, who knows what growing in the framing, insulation and paneling. The last 3-4 months of the lease I was pregnant, so who knows what my baby and I were exposed to living with that mess!!! Had we been able to find a place we could afford sooner we would have broken our lease and moved early, as we would have had a right to. Sadly that didn't happen, but I am still angry our health and well-being was disregarded by this company. We had other complaints and maintenance requests that were never taken care of either, like a front porch that would swell with rain so the front door could hardly open, and the porch felt like it could collapse at any moment since it was most likely rotting. Bottom line, if you care about your families health and safety, steer clear! They may be nice enough people but they don't run their rental properties worth a damn. I have attached some of the pictures I took of various leaks we dealt with during our lease. There were others, some with ceiling tile falling out, but I don't have all of the pictures saved to my current phone to attach them. Please note, at NO point did the leasing office ever seem to consider this an emergency or a health hazard.

Very unimpressed with your agent Shelley Brooks. She has such a hot headed temper and she never…read morethinks before she speaks. She is never prepared and is always making you wait. I'm glad that we went with someone else.

Bobbi McGirr with Berkshire Hathaway was absolutely fantastic. We came to Abilene really having no…read moreidea what we wanted. We completely shifted gears twice and she just rolled with it, never allowing us to feel like a bother. She went above and beyond in so many ways, from being wonderfully accessible to inspectors and tradespeople (we were out of the area), to investigating potential hiccups before we even thought to ask questions. She is a seasoned veteran and I wouldn't hesitate to recommend her.

We use Gerard Real Estate to manage a rental house in Abilene Texas…read more They have done a superb job! We live 1500 miles away and we have found that we can trust Gerard Real Estate staff to handle any tenant issues and communicate with us. I highly recommend their services! Erik P

We rented a property through Gerard Property Management without seeing it in person, and…read moreunfortunately that decision exposed serious issues with how the unit was prepared. The home was not properly turned over prior to move-in. There were large, visible patch jobs on multiple walls, and the overall cleanliness was unacceptable. The condition of the unit upon arrival was far below any reasonable standard--unsanitary and clearly not ready for occupancy. And when I brought these issues to their attention, that was definitely something that they leaned on that this was site unseen, which was completely unacceptable. As someone with 10 years of experience in property management, I find it deeply concerning that a company would present a property in this state. There is a baseline level of care and habitability that management companies are responsible for, regardless of owner involvement. That standard was not met here. We had to arrange for professional cleaners two days in an row after move-in, totaling 16 hours of work just to make the space livable. Maintenance issues took OVER a full week to address. During this process, communication was inconsistent. When I raised these concerns with Cydney, I was told I was being "nitpicky," which was both dismissive and unprofessional given the severity of the issues. Questioning how SHE lives. Afterward, another representative (Jason/Justin) stepped in and did provide a rent credit while repairs and cleaning were completed, which was appreciated. However, the lack of accountability, poor communication, and initial condition of the property reflect broader operational issues. For property owners, I would caution that this company may not adequately protect or maintain your investment. For prospective tenants, I strongly advise against renting sight unseen through this management company. The experience suggests a pattern of inadequate preparation and reactive--not proactive--management.

I currently own a home next door to a duplex owned by Augusta realtors - they have repeatedly…read moreignored my complaints about their tenants who have a dog that sits in the backyard barking all day and tearing up the fence between the houses - I am unable to walk into my backyard or take my small dogs back there because this large animal tries to bust the fence growling and barking to get at me. I have complained numerous times regarding these tenants about the dog and the loud racking of pipes on a pickup that they do many times a day as well often rattling my windows - I have emailed I have called I have texted Augusta and the issue is never resolved basically I was told by the company that the dog has a right to be there. So suffice it to say Augusta is not concerned about other tax paying citizens they are only concerned about collecting rent for their run down property

Do not rent from them there's no transparency and billing practices are made up if your utilities…read moreare allocated, forget trying to figure out their computation and metrics it's all fairy tale. You'll pay water, gas, street fee, recycle which is none for the entire community. If you put in a maintenance order be prepared to wait 90 days. Only your rent is due in a timely manner before the 1st you'll get reminded but what about this nasty toilet water in my sinks or infested termites making my life a living hell. Read you lease thoroughly because they'll tell you in your face "it's not what you were told, it's what's in writing"! I'd never had such a horrible experience in my life. I don't recommend this company to anyone. Don't believe the marketing pics, please your feelings will be hurt! Pool hasn't worked in 5years. Laundry room is disgusting not fit for strays.

I had an excellent experience with Zachary O'Bosky! I interviewed 5 real estate agents, and I knew…read morethat Zach was the one for the job. His knowledge and professional expertise is terrific, and his responsiveness and negotiation skills is nothing short of amazing. I would not have been able to sell my home without Zach; he made the process so much easier! If you want your home sold fast, call Zach!

Suzanne and her team are fabulous!!! She helped us every step of the way. Very informative,…read moreknowledgeable and just a delight to be around. We closed on our new home in 4 weeks after meeting her. She'll keep you updated w/ everything. It was seriously a smooth and easy process. She is definitely a go getter. Sydney is just like Suzanne. Both these lovely ladies are fantastic!!! Highly recommended!!!

Unresponsive and take forever to fix anything. Seems like they primarily want to rent to military…read morewho are in and out and are less likely to care that a fence has been broken and unfixed for 6 months.

I lived in a Cooksey rental property for a year. Before a month into our contract we had informed…read morethem of a LONG list of problems with the property that became apparent upon moving in: broken cabinets, non-functional garage doors, bugs, heavily stained carpets. After 2-3 calls Cooksey did just enough to keep us at bay - sprayed for bugs, sent someone to assess the garage doors (ignored the carpets and cabinets). Upon moving out, Cooksey began to attempt to bill us for things that were never taken care of, and not damaged by us: dirty carpets, garage doors. Overall, the contract with Cooksey was painful and frustrating. Beyond things not getting done, my main frustration was with the way my roommates and I were handled. Never were things taken care of timely or fully. Icing on the cake, VERY rude interactions over the phone and always avoided what was really going on. Don't rent from Cooksey.

Heather at Red Apple did a great job at helping me through the process of buying a house in Clyde,…read moreTX. She was prompt, friendly, and professional. All the required paperwork was done smoothly and without a single hiccup. I couldn't be happier with the service I got with Red Apple!!

If zero starts was a thing.... this would be a first. We lived in a rental property for two years…read more When we moved in, it wasn't up to par cleanliness wise as we were told someone would clean before move in....I regret not taking pictures at move in. But fast forward to move out. We hired a cleaning service to clean the house as we always do when we move because we always have gotten our deposits back this way. Apparently not this time. Shawna, the owner/broker of Red Apple is rude, condescending and extremely unprofessional when it comes to dealing with issues and disputes. It's unfortunate to have someone in charge who is wreckless with their behavior and customs service. Word of mouth travels fast and far however. With enough bad reviews because of her, maybe it'll make a difference or maybe not. But I warn anyone that is considering Red Apple to reconsider. There are plenty of realtors who will appreciate a good tenant who pays on time and often really. I had a friend who experience the same thing and I regret not listening.

Hope they are better realtors than property managers because they suck. I had to call them during…read morethe whole process to find out what was going on with the house we were trying to rent. Never once did they contact me. Finally they said they needed one more week to clean before we could move in. Well when I moved in nothing had been done, no dusting or cleaning of any kind, holes in the walls trash in the yard. Worse thing is the carpets are stained from previous renters and never sent anyone out to attempt to clean them. Disgusted by the condition of the house when we got it and the poor customer service. I feel bad for the owners of this house because it's not being taken care of by the people being paid to take care of it.

Please, I repeat please stay as far away from them as you can!!!! They are terrible to deal with!…read moreMaintenance requests are never answered. Their customer service is horrible, and when your lease ends they will find every excuse to take your whole deposit. It makes me feel just a bit better knowing I can save someone so much hassle by writing this review. They are the WORST property managers I have ever heard of anyone dealing with. If you can at all help it, find another house because they are nothing but trouble and disappointment.

My daughter has lived here for a year and a half and me and my husband have lived here for 5 months…read morenow. My daughter started off with some plumbing issues first thing. The maintenance guys at the time told us they were aware of a lot of plumbing issues with all of the buildings. She had to run to another unit for a couple weeks to use restroom and any running water. The worst part is they don't fix the issues. She just had a sewer backup into her apartment. The property manager told me that they would get someone out to fix the issue, clean up the sewage and give her a credit on her rent. She had sewage in the tub and coming up through the toilet all over the bathroom, hall and into the bedroom. They never sent anyone to clean up the sewage mess. They sent a plumber and a carpet cleaner and left the dried sewage mess. The property manager accused and actually threatened my daughter that if she found out that she had caused the flooding they would charge her for damages and repairs. The plumber determined there's a collapse in the main line that needs fixed. We haven't ever seen anyone out to repair it and my daughter is still trying to get sewage remains cleaned up that is stuck in trim. And to boot the property manager never did give any rent credit so we don't trust anything she says. We have also had plumbimg issues. Our washer drain doesn't work and will flood the apartment. Its been like that for 5 months now. We had to rig up a pvc pipe to run the drain to the kitchen sink. Cost us around $50 in materials and is terribly inconvenient but allows us to do laundry. Other than that, we have had other issues that they usually try to get fixed within a week or two. Mostly plumbing and AC issues. But we have all had issue with appliances (refrigerators and stoves) and they try to find cheap used replacements before replacing with anything new. The apartments are not very insulated and don't have screens on the windows and half of the apartments have no windows in the bedrooms, which is kind of scary if there were ever a fire. The patio fences are in desperate need of replacement, too. I would be about 50/50 in recommending living here. If you don't mind the likelihood that you will have plumbing issues every now and then and their lack of willingness to actual fix things rather than bandaid them and a dishonest property manager, it's not a bad place to live. But, I certainly would not expect to not have to submit a maintenance request at least monthly.