DO NOT WASTE YOUR TIME HERE! Spoke to two different people named "Raven". Jokes. Horrible customer…read moreservice. Enterprise customer service is awful. Told me they had a 7-passenger mini van and sent my husband to pick up and they didn't have it and said a representative from the call center gave wrong information.

I had a reservation to pick up a car. I have, at the time of this review, been waiting 1 hour to…read morereceive my rental. Very little communication on how long until my vehicle is ready.

This place saved me when enterprise failed to deliver. They did what they said and worked with me…read moreon keeping the car. I extended twice with no problem. I will only rent from them on my next visit.

The ladies here are very nice and helpful. Some of the Google reviews said people would be stuck…read morefor 2 hours but I think that is only when they are having work done on their vehicles by the dealerships and these ladies have to wait on the paperwork from the dealership to pay for it. The guy at the dealership took 5 hours to get the paperwork over but I had called the ladies ahead to check on it and they explained the situation. I had a problem later on that came up with my car and again the ladies were very nice and helpful. I would definitely use them again.

Nice, friendly staff. I took the rental car to DFW and took a few of the toll roads. The North…read moreTexas toll billed them but I never received a notice saying how much I owed. It wasn't until just this week I received a notice from Auto Rental ETC with late fees from them and the NTA toll. Bad business. Poor communication. I wouldn't recommend Auto Rental ETC. I ended up 30$ plus in toll fees than necessary. Stay away from Auto Rental ECT!

Nice Place, friendly staff, nice clean vehicle, but don't ever forget to refuel. I was charged…read more$83.00 for a quarter tank of gas. My fault because I completely forgot I was tired after a long state to state drive. I was totally flabbergasted $83.00 for a quarter tank of gas which if I had done myself, probably would have only been maybe $20.

This has been the worst car rental experience I've ever had. Not only was Abigail extremely rude,…read moreshe insinuated I was a liar because they failed to both schedule me a rental I reserved two weeks prior and put me on the schedule for pickup from the repair shop. So unprofessional. Never again. Turns out getting a confirmation of booking the car via text and email doesn't guarantee you a car. This "business" is so disorganized. And Keisha that works there is one of the rudest people I've ever had to experience in customer service. How she has a job is beyond me when she hangs up on you more than once.

Worst customer service EVER! I booked a rental. Showed up to pick it up and they said they couldn't…read morefulfill my request. They didn't offer me anything else. They didn't offer to help me find anything else. Just looked at me like it was an every day thing to tell customers they couldn't honor their reservations. Do not trust these people. Thanks to USave for saving my weekend.

Alamo Rent A Car in Lake Charles was very simple and easy…read more The cars are parked right out the door to the right of the airport. My free upgrade was nice, it didn't even look like a rental as I got a few compliments on it while I was out and about. This airport is very small, so all the Rental Car places are at 2 counters. I had zero issues here, that's always a good thing!!

My son and I got in pretty late. By the time we got to the booth it had closed. Ashley, the…read moresecurity guard, saw us failing to secure a Lyft and called the Alamo supervisor, Jared. He was almost home but turned around to help us out. Very friendly and helpful. Even upgraded us from a RAV4 to a Pathfinder. Really set the tone for the rest of the trip. Hope to see them both again if we get back to Lake Charles!

Plenty of people here, everyone is very nice but not prepared. I've been waiting for over an hour…read moreand I'm still waiting. The cars being given to customers are dirty not the type of vehicle customers requested. I get that we are in bad times but don't book an appointment if you are not going to have a vehicle ready!

On a recent visit I booked a car online for 36.00 a day. Received confirmation for that vehicle. I…read morearrived within one hour of the booking however when I arrived I was told that the only vehicle they had was a van at 100.00 per day. Keep in mind they have already charged my credit card before I got there. I was upset about the bait and switch, disputed the charges. This place is not honest. Go to U Save.

I paid 12 dollars and it didn't even wash my car it took my money and no one to talk to.read more

Customer Service awful! Original flight pickup 10am on a SATURDAY! My flight out of IAH -Houston…read morewas delayed. Arrived at Hertz counter right at the noon hour. Counter CLOSED!! Rep at National Car rental helped me out by getting a car for me without a reservation. Meanwhile, there is a Hertz charge on my credit card that I am disputing. This process is taking up a lot of my time as for some reason I can not get to talk to a live person. Thank you National Car Rental for coming to my RESCUE! The website shows Hertz hours as follows - LCH Website shows hours of operation as follows: Hours: Saturday 9AM-12PM Sunday Closed Monday 8AM-6PM Tuesday 8AM-6PM Wednesday 8AM-6PM Thursday 8AM-6PM Friday 8AM-6PM

Got to the airport to rent a car from hertz. No employees were at the front desk when we got there…read more Finally someone showed up to rent a full size car to us. Then, the employee gave us our car to rent, but it was a Kia (midsize). They tried to charge us the same amount for a midsize as they did for the full-size. We got a new car that the employee told us she had to clean. Long story short we ended up finding a beer can in the car. Not our most pleasant rental car experience.