I see a lot of disgruntled reviews for Ace. But our experience went fabulous. The 2 girls in the office were very polite and helpful. You have to have all your stuff together. Read the small print and your experience will go great. Our car was great on gas and it drove wonderfully. We will be using them again. So if yal have a bad experience it's probably your fault. BTW if you go thru priceline or any other site like that DO NOT GET INSURANCE THRU THEM. It's a rip off. They do not accept the insurance for a reason. They don't help you at all. But Lake Charles Louisiana Ace rental is a great place to do business with. read more

I rented a car to bring my sick wife to N.O. When I turned on the AC it reeked of cigarette smoke. Too late to do anything. When I returned it and complained I got the run around. The employee said she was aware of "the problem". Asked for refund/ adjustment and got the "Corporate is the only one who can do that" excuse. Do not use them without being aware of poor customer service and check out the car ac for cigarette smoke. Use a real rental service if you have a problem they are independently owned. That means you on your own once you leave town. If they are "aware of the problem then don't rent the problem to me. I will recommend anyone to go elsewhere. They are not ready for prime time. read more

I thought Enterprise was bad. I picked up my car before heading to Houston for work. On the way car died at a stop light but started up. Stayed parked when I got to Houston day 2 driving and the odometer speedometer mileage and gas all when blank nothing worked on the cluster, I called customer service when no one I'm LC would pick up I was told office was closed and basically nothing they could do idiot hung up on me, he said it was working when you left so nothing we can do, this is a 2019 Nissan Versa with 3000 miles. After an hour I finally someone from LC called me she sounded mad at me and said it was a new car and asked If I could drive it back to Louisiana I said NO the car went into limp mode and when cluster came back on check engine light was on, she said go to autozone they check for free I did code came up p0606 code for ecm fault. I told her once again she sounded mad I did not want to chance driving the car to Louisiana I mean she already said she wasn't sure how she was going to get the car back if I didn't drive it, not my problem. I ended up having to rent another car there was no way to Swap it out since they are all independent owned(they knew I was driving to Houston think they would have mentioned that.) now I'm in this Nissan for 300. Including my deposit plus the new rental from enterprise lord knows how long it will take to see how they handle this. I find it a bit unnerving that i was expected to take the car to autozone and then to drive it home with a check engine light in and a faulty dash, I was working and needed a dependable rental this was not it, enterprise with all of their faults can at least switch you out even with all their moaning. The moral STAY AWAY FROM ACE, espically if traveling if you break down you are on your own period. They will not help at all, not an I'm sorry not a we will make this right simply upset I wouldn't drive a vehicle home with a check engine light on and faulty dash. I will update once I see what they do and how long it takes to see what they do until then they have 300.00 tied up on a car. I will update this. update was informed wanted me pay tow car I had to go back to Houston and drove a car with a mechanical issue home or else, this is unacceptable the car went into limp mode in middle of traffic in Beaumont almost caused a wreck. I had no speedometer or gas gauge part of the way these people are crazy, I've never heard of a mechanical fault falling on the customer at the end I still had to pay, they did give me a small amount of refund nothing to cover my trouble aggravation, time off work to get the car, I still spent way more this place is RIDICULOUS, I found it was owned by dons wholesale that explains a lot they open and close and have horrible customer service. STAY AWAY FROM THIS PLACE GO TO A BOG CHAIN WHERE IF YOU HAVE MECHANICAL ISSUES TEHY SWAP YOU CARS NOT LEAVE YOU STRANDED AND END UP COSTING YOU DOUBLE. I took pics and videos and will file a complaint with the BBB so people know to beware of this shady place. THIS COMPANY IS UNACCREDITED SO BE AWARE OF THAT. read more

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Extremely bad service. Made reservation and missed seeing our family because they did not open. Waited over five hours for people contacted about being late, said they were coming and then proceeded to still not show up. Did not open on regular hours the next day either. Is there a manager anywhere to be found? No read more