This place saved me when enterprise failed to deliver. They did what they said and worked with me…read moreon keeping the car. I extended twice with no problem. I will only rent from them on my next visit.

The ladies here are very nice and helpful. Some of the Google reviews said people would be stuck…read morefor 2 hours but I think that is only when they are having work done on their vehicles by the dealerships and these ladies have to wait on the paperwork from the dealership to pay for it. The guy at the dealership took 5 hours to get the paperwork over but I had called the ladies ahead to check on it and they explained the situation. I had a problem later on that came up with my car and again the ladies were very nice and helpful. I would definitely use them again.

DO NOT WASTE YOUR TIME HERE! Spoke to two different people named "Raven". Jokes. Horrible customer…read moreservice. Enterprise customer service is awful. Told me they had a 7-passenger mini van and sent my husband to pick up and they didn't have it and said a representative from the call center gave wrong information.

I had a reservation to pick up a car. I have, at the time of this review, been waiting 1 hour to…read morereceive my rental. Very little communication on how long until my vehicle is ready.

This has been the worst car rental experience I've ever had. Not only was Abigail extremely rude,…read moreshe insinuated I was a liar because they failed to both schedule me a rental I reserved two weeks prior and put me on the schedule for pickup from the repair shop. So unprofessional. Never again. Turns out getting a confirmation of booking the car via text and email doesn't guarantee you a car. This "business" is so disorganized. And Keisha that works there is one of the rudest people I've ever had to experience in customer service. How she has a job is beyond me when she hangs up on you more than once.

Worst customer service EVER! I booked a rental. Showed up to pick it up and they said they couldn't…read morefulfill my request. They didn't offer me anything else. They didn't offer to help me find anything else. Just looked at me like it was an every day thing to tell customers they couldn't honor their reservations. Do not trust these people. Thanks to USave for saving my weekend.

I see a lot of disgruntled reviews for Ace. But our experience went fabulous. The 2 girls in the…read moreoffice were very polite and helpful. You have to have all your stuff together. Read the small print and your experience will go great. Our car was great on gas and it drove wonderfully. We will be using them again. So if yal have a bad experience it's probably your fault. BTW if you go thru priceline or any other site like that DO NOT GET INSURANCE THRU THEM. It's a rip off. They do not accept the insurance for a reason. They don't help you at all. But Lake Charles Louisiana Ace rental is a great place to do business with.

I rented a car to bring my sick wife to N.O. When I turned on the AC it reeked of cigarette…read moresmoke. Too late to do anything. When I returned it and complained I got the run around. The employee said she was aware of "the problem". Asked for refund/ adjustment and got the "Corporate is the only one who can do that" excuse. Do not use them without being aware of poor customer service and check out the car ac for cigarette smoke. Use a real rental service if you have a problem they are independently owned. That means you on your own once you leave town. If they are "aware of the problem then don't rent the problem to me. I will recommend anyone to go elsewhere. They are not ready for prime time.

Nice, friendly staff. I took the rental car to DFW and took a few of the toll roads. The North…read moreTexas toll billed them but I never received a notice saying how much I owed. It wasn't until just this week I received a notice from Auto Rental ETC with late fees from them and the NTA toll. Bad business. Poor communication. I wouldn't recommend Auto Rental ETC. I ended up 30$ plus in toll fees than necessary. Stay away from Auto Rental ECT!

Nice Place, friendly staff, nice clean vehicle, but don't ever forget to refuel. I was charged…read more$83.00 for a quarter tank of gas. My fault because I completely forgot I was tired after a long state to state drive. I was totally flabbergasted $83.00 for a quarter tank of gas which if I had done myself, probably would have only been maybe $20.