I was traveling to Houston and had a blowout in Lake Charles. I did not feel comfortable driving on…read moremy spare and needed a tire badly. I drove to a popular national tire store, but they were closing soon and would not assist. Fortunately Pumpelly was across the street. I called and spoke to Chris Best, the Store Manager. He waited for me and had my tire changed immediately, and I was able to get back on the interstate. Thanks, Chris. You're the "best"!

10 out of 10 rating. Went in for front end alignment. Brad, very nice, knowledgeable young man,…read moretold me after checking it out that he could not align it due to a new strut problem put on at another small shop to give them some business. Pumpelly, whom I had used for tires and repairs on 3 vehicles from 1977 to 1987 before I moved away, have always been honest owners and mechanics, did not charge me one penny. Many shops would have charged a diagnostic fee. They will keep my business now that I am back home with 2 vehicles.

Great Customer Service, I went in this morning after going several places to get a battery…read morereplaced. The battery in my jeep was under the passenger seat, alittle complicated. The lady who helped me was genuine and knowledgeable of exactly what I needed. She gave me a price and told me she would get me taken care of. A few hours later they called and I paid and picked up my jeep. I highly recommend this place. I would definitely recommend this place. A family establishment for sure that shows GOOD people are still out there helping one another. Thank you

Very easy to work with always knows what he's talking about and also done a great job on my air…read moreconditioner

Myself and my wife went into the dealership and the first thing I noticed was that the parking lot…read morewas completely empty on a Saturday. First red flag. We walked in and wasn't even greeted by anyone. After about 10 mins some older lady walked up to us and asked if she could help us. I was looking at a CVO and she said the price was reduced to 45000. Maybe she didn't realize that the brand new one I just looked at was 45000 and this one was 2 years old. 2nd red flag. We didn't stick around for a 3rd one. We will stick with Cowboy Harley in Beaumont, Texas. This place in Lake Charles sucks !!!!

We were on a road trip to visit family on Memorial Day weekend when my uncle called and asked me to…read moretry and find a part on the way, if I could. I was driving, my wife started looking up places that might have it. Basically everywhere we called could get it, but days after we'd be back home. So I didn't have much hope when we called Harley Davidson of lake Charles - I figured it'd end up being another "we can get it in on Wednesday" and I'd end up telling my uncle "Well, we tried ...". They surprised me by having the part, and I said "We're on the road, it's going to be another 2 or 3 hours until we get to you". Two and a half hours later we got there and they had the part sitting ready for me to pick up and pay for. I don't expect they'd always have any random part anyone would need, I figure they probably sometimes will have it and sometimes have to order like any place would - but on that day, for the part I needed, they had it, and that was fantastic.

I purchased 5 tires from them wanting all five tires mounted and balanced they did not balance my…read morespare went back to them to get it balanced was told that it was even though it had no weight on it so okay maybe but I took it to tire Southern tire Mart the place that recommended twisted off-road to me the tire was not balanced they balanced it for me.While I was at twisted off-road I told the lady at the front desk that they did not seem too friendly she told me she didn't need to listen to this f***ing sh** told me to shut the f*** up and called me an a** h*** very ladylike behavior so I'm sure they won't be getting any more recommendations from Southern tire Mart do not waste your time or money @twistedoffroadandaccessories

These guys did an outstanding job for me. On short notice, they were able to get my truck in the…read moreshop to install a set of Bilstein coil-overs. From the beginning, the receptionist was very friendly. She called back when promised, which is something you don't see very often nowadays. The mechanic (and owner I think) who I spoke to on the phone was very knowledgeable with suspension. The mechanic that was there when I picked up my truck was also very nice and professional. I'm super happy with Twisted-Off Road in Lake Charles. I highly recommend them if they are in your area and you are looking to have coil-overs installed.

Quick and easy. We got in an out as soon as they opened. Friendly staff as well! Will go back if…read morewe ever need to!

I recently paid off my vehicle about 2 month's ago I called the bank that I had my car loan with…read moreand spoke to someone about receiving my title, I was wondering why it took so long to receive it and I called the bank back and they had the wrong apartment number on their paperwork for some odd reason I have Been doing business with this bank for the last six years paying them every month for my auto loan, every month that I called them to make a payment they would ask me to verify my correct address, no problem I moved out of state right after I purchased my vehicle, prior to that my husband passed away before I moved the car is titled to my name and my late husband's name, I still did not receive my auto title so I called the title company directly with my vin number so they can tell me what happened to it I got a girl on the phone who did not have any business working with customer service because she was very rude, I told her my situation I told her that I had not received my title yet because they don't have the correct apartment number so in return it went back to them non-deliverable she told me that I had to come in and sign a paper in Baton Rouge Louisiana, I said I can't do that because I live in the state of Nevada currently, so she told me to hold on the phone for a moment and I guess she had asked someone else what to do in that case she came back to the phone and told me I had to do something online rattled it off so quickly I did not have a chance to write it down I then proceeded to ask her what to do with the title if my husband is deceased and he is also on the title, she told me I have to call my DMV in my state where the car is registered, so I said what do I have to do and ask them what do I have to do? She rattled off some thing and then finally after the end of that rattling on, she said I really don't know, and I said that's all I wanted you to say is that you don't know instead of giving me a wrong answer, I still proceeded to ask her another question and she hung up the phone on me, I called back immediately to ask her why she hung the phone up on me, and she kept pushing the button saying there was a high volume of phone calls I called back with an unknown number and miraculously someone answered the phone but it was not her, I asked to speak to a supervisor and they told me he or she was not there at the moment, the new representative named Tracy so very nicely said that she would return my call when she was done with her customer and I said OK, I proceeded to tell her about what the last representative did to me by hanging up the phone and she claimed to tell me that she didn't know who it was I was speaking with, there are only six people working at that location and I know she was very aware of who it was that hung up the phone, if you have a good business and you like your job you would be more pleasant speaking with people and interacting with people on the phone I would not recommend this title company to anyone there is nothing more rude than hanging up the phone on a customer , If there was a half star option that's what they might get M Blair Nevada

Love these guys. They have always been so helpful to me and my family. I feel like I will always be…read morewell cared for here!

All I needed was to check my tire pressure and add air to them. Quick and friendly service. I…read morepulled up to the air pump, didn't even have to get out of my truck, and a gentleman immediately came over and took care of my tires. No charge and service was friendly and quick. Thank you! Very much appreciated

Amazing Roadside Service!…read more I had an excellent experience with Andrew and his associates! Their roadside service was fast, professional, courteous, and incredibly helpful. They arrived promptly, handled everything with care, and made what could have been a stressful situation so much easier. Efficient! My daughter and I truly appreciate the outstanding customer service and professionalism from start to finish. Highly recommend them to anyone who needs reliable roadside assistance and an emergency brand new tire! Not only did they care for our car, they cared for our well being. We were checked up on, hours later, making sure we were safe. Now that's caring for your customers.

The lady answering the phone was super friendly and helpful. James, the wrecker operator was also…read morevery friendly. Definitely would use them again!!

Tried to get a tow off the side of highway due to flat tow truck guy had an ugly attitude over the…read morephone and said I will head your way when and if the rain stops I ain't going no where in this rain.... I understand but that's a very unprofessional and selfish way to respond to anyone in need of getting themselves and their child off the side of the highway was just passing through trying to make my way home to Texas that's all. Wouldn't recommend this tow service with the attitude and vibe this gentleman gave me I'm sure I'd be waiting for hours to get any help....