ACE Taxi is closed permanently, company is dissolved. "Around the Clock" taxi service is struggling to find decent drivers. Hard to believe the Mohawk Valley doesn't have a for real Taxi service anymore. Prices are crazy, too! read more

I wrote an earlier review of this company; that was unkind, presumptive, and unfair to the company as a whole .... based on the negative interaction with one employee/sub contractor regarding knowledge of the community I apologize to anyone who read that review and was temporarily swayed during the 5/6 hours it was posted - In this time of change a staple of the community, struggling to weather the storm does not deserve a negative review- so I recommend continuing this business ..... I mean it's a cabbie ... if you can't argue with those guys then what's the point read more

Unintelligent, uninformed drivers who have bad dispatching, disrespectful, lack of driving skills, and who are highly unattentive. Not just making passengers wait pronlonged but also poor manners and rude. Number 59 Bernie was the driver. read more

Nice cabs great personalities on time and takes credit cards yes they charge a 3.00feejust like a ATM and a store where u have to pay 5.00 but the drivers are always helpful and polite never had a issue.. read more

Ace Taxi Service - Taxis Near Me - Utica, New York

Worst experience ever . . . The ass owner answered the phone gave me shit for his mechanic leaving, his phone ringing off the hook and then gave me attitude for telling him the law regarding credit card processing fees and charges because he told me he charges a $3 fee to use the card, "like an atm." I tell him that's illegal and he can only have minimum charges for the use of a card, not a $3 surcharge like an atm. I cancel my taxi and move on. What a dick! read more

I would honestly would of took cny cab they are a lot cleaner and safer...for ace cab company I saw a bed bug crawling on the seats..I would not recommend this cab company to nobody...this company stole my friends money out his wallet and when you try to call and ask for the owner they hang up on you and when you call.back they don't answer there phones they are the worst company in utica read more

Reliable service and personable. Feel like I was being driven around by a family member. Always answers the phones too!

So long story why but I had to take a taxi in Utica, NY. Here is my experience with Ace's Taxi. First, I call and ask how much to downtown and do they take credit cards, phone guy says "$12 boss, and yes we take credit cards." I say ok and he says "you want the taxi boss." No, I am just enquiring for a poll I am taking. Phone guy says, as if this is normal, "well, I need your card boss." I ask over the phone? "We process the cards here boss,". Again as if this is normal. Not like farmers markets don't swipe credit cards now but ok. So as I give the number over the phone, he repeats it. Out. Loud. This i know is a bad idea. Thank God for Lifelock. We then have a debate that I haven't given enough numbers. I read it again. I read each part slowly. He repeats it to me. (Goodbye Amex). Finally he says "I've never seen a card like that before," takes the other info and... Hangs up. No goodbye, no taking phone number, no running the card and "all set." Just end of call. At this point I am ready to enjoy writing my Yelp and Google review. And 32 minutes later when the minivan shows up, I realize I am beyond scathing rebuke and on to surreal humor. As she pulls around I notice there is someone in the passenger seat. My first thought is my credit card number really didn't work. When I open the back door I notice another person in the back seat. A very large man. Smiling at me. With a few teeth. And again, no explanation, as if this is all normal, the four of us in a taxi. Together. My train of thought now proceeds... -did I miss something about ride share? -are these body guards? - they aren't bodyguard kind of scary looking, they are deliverance scary looking - I could take him So I get in the taxi. When I shut the door, my feel like this seems familiar. As an aficionado of the show Forensic Files I realize I am about to be in an episode. So I start touching flat surfaces to add my fingerprints. This is when we pull out of the parking lot and... Stop. In the road. At a stop sign. To do paperwork. Once we finish, still at the stop sign, she asks me where to. Remembering I am in a Forensic Files episode, I decide not to tell her the hotel, but a restaurant because what if she comes back. Or reads me Yelp review. Besides if I do live through this, I need a beer. As we start to drive, she tells ,e the door isn't closed. I look up and see some sky and realize she is right. After closing the door, the sky is still there. But the door is shut. I think because the rest of the ride I hear it creaking like it's going to open. At least when the Forensic Files stuff starts I can jump out. Here is where I made the best husband decision ever. My humorous side said "text your wife about this, include the 2 extra people and the Forensic Files comment." My husband side said "yeah, because that's what she wants to think about till your are safe." I can be trained. The rest of the ride is like a tour through the ghetto of Utica. Until we stop to drop off the really big couple. Apparently they aren't body guards. The woman precede to meander up the ramp, carrying one little plastic bag. The guy spends must be 5 minutes grabbing every single back handle so he can make the one trip. With a running commentary. Until he is done and then the discussion seems to go on and on about shutting the back door. I almost get out and do it. The rest of the trip proceeds without much more fun, mostly because the threat of imminent death is gone. All I can think at the end is, this is why Uber exists. read more

I took ace from walmart to my home. I left one of my bags in the back seat. I called ace and told them the dispatcher said he would driver #54 (the car I took home.) he said the driver was on a so called trip Rome trip and he would ask him when he got back he said he would call me.He never did. 2 hrs. later I called them back the dispatcher said there was no bag left in the trunk (very nasty) and he hung up on me. I would love to kick him and driver #54 in the ASS. NEVER AGAIN!!!!! Walmart did not have my bag. I had to give a rating before I could post so I gave them one star. If I could they would get 0 read more

At 12:35 am my daughter scheduled a taxi pick-up for 9:40 am to take her to her job by 10:00 am. The taxi failed to arrive on time, so my daughter called to remind them about her scheduled appointment. At approximately 10:05 am my daughter began walking to her job after apologizing profusely to her boss about being late. The taxi cab driver called my daughter at 10:23 am to tell her that he had arrived. My daughter who has severe asthma and was unsure of exactly how to arrive at her job on foot, hurriedly told him she was walking; the taxi cab driver hung up on her. When I called ACE Taxi to politely explain our displeasure of the poor service my daughter had received I was given nothing but a poor excuse and NO APOLOGY. The person I was calmly speaking to hung up on me as well. I was hoping for an apology and also suggesting that when a taxi company can't abide by a scheduled appointment they should make a courtesy call to their customer to allow that customer to make other arrangements. Since my daughter was able to walk to her job in 25 minutes, I doubt the exorbitant fare, failure to arrive punctually, and poor customer service skills are worth using their "service" again. read more

Horrible, tried to book last week for a long expensive ride, then when i called to confirm he said "there is no one here by that name" and just hung up....thank God I called again, what a loser read more

I don't know who 'Colleen R' is but I'm assuming she got paid to write her review. I've never rode in an ACE taxi before--- but a woman who lives in my building recently did. Two nights ago, when she was being dropped off, I was walking out of my apartment toward my car when all of a sudden AN ACE TAXI CAME BARRELING IN MY DIRECTION! IN MY DRIVEWAY no less. I narrowly avoided being hit by their taxi van. I've called the company to speak to a supervisor FIVE TIMES at this point and they have dodged taking any responsibility every time. In a sick way I wish I was hit, because that way I would be able to go to the police. read more

They said they were on the way, but they never showed up! I ordered a taxi for 6:45 am on weekday morning to get to a train in Utica. At five minutes late, I called to ask where they were and was told the taxi was on the way. Five minutes later, still no taxi and when I called, no answer ... tried calling again twice more, but no one would answer the phone and half an hour after the pick up time, I finally gave up on them. They lied about a taxi coming ... it never arrived! I called to complain later and the person who answered the phone said sorry, they change shifts at 7 am ... that was it. read more

This is my very first yelp review and it will be because I had a TERRIBLE experience with THE PERSON ANSWERING THE CALLS of ACE TAXI (ITICA) I called around 3:30pm today (Aug. 20,2016) asking for a car service to pick me up at Utica College. The person I spoke to was very rude, I couldn't hear him clearly so he shouted at me and cursed me "FUCK YOU!!" I tried to call them back and the same guy answered and I asked politely why he cursed me, he answered back and told me " Because you are not answering my question right!!" I don't think he has the right to yell and curse me when I couldn't clearly understand his question because he just keeps on yelling! The driver who picked me was very nice and I told him about the incident. He said the guy answering the calls is always grumpy. Ive been reading reviews here and many people has the same complain as me. I think your company should do something about that RUDE AND DISRESPECTFUL worker of yours!!! read more

No good jerks twice ive call for a taxie and on both occasions i was very roodley told no they were to busy the man on the phone was very rood and short what a jerk read more

I've been using Ace for years out of nothing more than necessity. Tonight I can say they're losing a customer for good. I was given a 20 minute wait time and it showed up after 50. My driver is clearly intoxicated. I smell alcohol on his breath and he's swerving all over (I'm in the cab now). Here's hoping I make it home saf- read more

They are always late and charge a bike fee. City cab doesn't have a bike fee. Idiots who pick up the phone are rude; they won't amount to anything in life so they take it out on you. Worst company ever! Will not recommend to my worst enemy. read more

These assholes are not worth using. Do not use this taxi service because you will be outside for five hours or more. They refuse to take responsibility for their actions and blame their actions on the customers. If you expect to get anywhere, ace taxi is not the service you want to use. They think it's a game when they don't pick you up and it's cruel and inappropiate. It's a shame to know that one person in the morning is a decent human being who has to work with such terrible people. I am never using this service ever again and I hope they go out of business for their mistreatment. read more

Quite possibly one of the worst taxis I've ever had. Dirty, damaged seating and a gruff taxi driver who belched freely without having the tact to excuse himself once. The sole redeeming factor is that they showed up on time but only after calling me to have me repeat both the address and pickup time. My recommendation to you reading this: if there's no other options, walk. read more

This is only the second Yelp review I have written but I felt compelled to because of the behavior of a worker for this company. The person who answered the phone on Wednesday, August 17, 2016 between 9:00am and 10:00am was quite literally the most impolite person I have ever spoken to on the phone. He hung up on me 3 times for asking what time my taxi would arrive and how much the taxi would cost. How anyone could possibly think that it is a good idea putting this person in a position of customer service is beyond me. I would have tipped my driver twice as much as I did, but I couldn't in good conscience after the way the person who answered the phone treated me. My driver was great, and if I were him I would ask the customer service representative for the extra tip money. What an awful person. Next time I will be walking. read more