Highly recommend Ace Wrecker service for big and small jobs. I received help from an employee by the name of Warren he provided prompt professional service. read more

When scheduling a pick up with this company, I was very specific and that it needed to be at tropical Ford at 10 AM for a rush appointment. Vehicle did not get picked up till afternoon and dropped off after 1 o'clock causing me to miss the appointment they had more than 24 hour notice of what my needs were. I had three other tow companies willing to do it but the Ford dealer recommended this company. They definitely don't pay attention to detail here. read more

Gator really saved the day, at 3am my back tire tore itself to shred and Gator made it to me in less than an hour from when i placed my call. He was super nice and informative when it came to my car. I really appreciated the drive back to our destination and the good conversation. Gator was awesome! Request him for all your tow and car needs it was worth every penny. read more

Needing a tow service is never ideal, but the team at Ace did their best to make the situation as smooth as possible. I appreciated being given a ride to my destination, and the conversation along the way helped ease the stress. However, the process felt a bit drawn out, and when it came time for payment, the sudden rush--along with comments about being charged more--took away from the otherwise positive experience. read more

Went with my son to grab belongings from his vehicle that was in a wreck so we didn't get to choose the location or business, but I do not recommend Ace Wrecker service. Nasty and rude staff, they were abrasive and made up rules as they felt, that weren't posted anywhere. They need to grown some manners... and some teeth while they're at it. read more

Ace Wrecker Service - Towing Near Me - Orlando, Florida

They could have accepted credit card. No one carry cash anymore. I had to leave and go to the bank and get the money.

Justin Case was very nice and a pleasure to talk and ride with. I love that he takes proud in his job and nows how to keep a customer entertained while waiting for his excellent service. Thanks Ace WREAKER read more

Ace Wrecker Service - Towing Near Me - Orlando, Florida

Had a new car break down halfway out into the street from the driveway. Never called a tow truck in my life before. I talked with a very nice man who treated me very well but he had to apologize two times because of all the obscene language in the background. Had to make arrangements then call back for them to come. I got to talk to a guy who had no personality and sounded like I was interupting his day trying to rush me off the phone. I told him to just connect me to the first guy and he wouldn't do it. Got to the dealership and they too were very nice. This towing company needs to hire good people who can talk to customers and get rids of all those who can't talk without saying the "F" word three times in one sentence. After paying my money, that othewr guy didn't even bother to say thank you. What poor customer service skills. read more

Justin from Ace Wrecker came as soon as possible. He provided excellent customer service and made me feel better after having a rough start to my day. I had called around other companies but Ace Wrecker was the most responsive and kind. Holly was very helpful when I called and I was thankful when she called to update me when Justin was coming. read more

The schedule is not on the web or on Google, they only accept cash, nor is it in the information. The attention is bad and they don't have a good attitude, they should provide more information. It's frustrating to come from afar and that they don't have the necessary information read more

Ace Wrecker Service - The schedule was bad. I called the office and he said 5 pm. I was able to pick up my car on time and they said they close at 5 pm. - Towing Near Me - Orlando, Florida

excellent and personable. I would definitely use them again. Their equipment is first class and so are their drivers. use them and don't hesitate. I sure would. read more

My sons radiator literally blew out on the highway. My insurance sent Ace Wrecker to pick us up and Asante, our driver, was just the sweetest, kindest, most pleasant young man. He was also very knowledgeable and safety conscious. He made it almost pleasant to break down. Thank you Asante!! read more

I broke down in my diesel pusher on a holiday weekend. The girl answering the phone was polite and helpful. She was able to locate the correct rig to tow my motorhome. The tow truck driver made a hard job go easy. Thanks again to all. read more

Ace Wrecker Service - Towing Near Me - Orlando, Florida

I had a car that was stolen nd set on fire way back in 2009 the police had the burned car towed i just found out 11 years later that they have a lien against me so now i cant renew my tag i done had 4 cars since 2009 with no issues and to top it off i have to Drive 8 fuckin hours to pay cash for them to lift the lien bc they dont take cards...they are very unprofessional nd they will be getting cursed out this weekend... read more

Id give this place negative stars if i could, I just broke 3 vertebrae 3 ribs and my lumbar and had open back surgery ending up with 35 staples. I called to release my vehicle to insurance and the lady said I had to come down and sign for it even though I had already had someone go there while I was in the hospital. Informed her of this and she said no you have to do it yourself, when I get there she is very unfriendly and doesn't say anything besides what do you want to do. I tell her release vehicle to insurance and look at it one last time, she doesn't say anything and eventually says ok meet me at the gate around the side. Meet her over there, she lets me look at vehicle, when I am taking pictures to document damages she tells me "this is a police crime scene you cant take any pictures". Not sure how this makes any sense, say whatever I'm done, walk back to the gate she says okay have a nice day. I walk back into the office because I haven't signed any documents releasing vehicle to insurance, ask another gentleman (she didn't come back into office) whats going on because I drove down here to sign for it. He says no she must have not been paying attention and this vehicle has already been released to insurance when I had someone go there earlier in the week. So basically she made me drive a total of 2 very tedious bumpy hours to their business for no reason because she couldn't pull up my information when I called. Pretty painful, and annoying experience. I would never recommend for anything read more

If I could give this place -1000000 stars I would. The people who work here are absolutely DISGUSTING. I needed a tow from Volkswagen dealership. The girl acted like she was high off of drugs. Asking the same questions over and over, getting her mileage wrong and all of that. I then decided it was too long of a wait so I declined service. She said "you don't want to wait that long? Ok bye" and hung up. THEN I called back like 20 minutes later to speak with a manager and she said FOR WHAT. Excuse me ?? For what ?? I've been trained in customer service and that is not the way to go. I finally spoke to a manager and he was extremely rude and dismissive. He blamed it on a death in the family or something. If that's the case, don't go to work and be rude. Obviously if I have to get my car towed I'm under a lot of stress as it is. Then he proceed to HANG UP ON ME. I called Volkswagen back and let them know that they need to cut ties with this company and I'll make sure to follow up that they do. read more

Very bad service my car got stolen and found by the police and then brought here they gave me every excuse for me to leave the car in there for them to keep it very rude people never helped and those who had to help were very slow and then parked a truck just in front of my car so I couldn't get out To the ace wrecker people thanks for ruining my day read more

We had an appointment set through Geico roadside assistance to pick the car up at 9:30am. At 10:30am we called Ace and they said they had to answer police calls first. At 12noon I checked the Geico app and it said the tow job was completed.... No it wasn't. Ended up using another tow service. Unreal!!! read more

Stay away! Horrible staff, belligerent and unhelpful. Manager Scott refused to take my phone call. Made arrangements to pick up the vehicle only to arrive and find out it was actually an hour away from where it was towed from a traffic crash. They made a simple transaction very stressful. Chased my 19 year old daughter out into the parking lot cursing at her. I work at a local law enforcement agency and we would never use people like this in our rotation for our local citizens. BEWARE. read more

The guy with white hair is rude. We asked for an inventory of what was in the car when they got it and he flat out refused with a "nope, we don't want to be subpoenaed." Seriously?! If you have a choice don't go here and if you don't have a choice be ready for a difficult time. read more

Mom was on the phone with them and she doesn't speak much English, in the time that she was telling me what to translate for her they hung up. I don't know about you guys but that's disrespectful and unless you have NO other options, please choose a different company. read more

Horrible horrible bussiness. A mistake printed on our crash report put the car at this location. We called to verify that it was there and that we were coming to grab our stuff from the vehicle. Lady on the phone even gave us directions to this location. When we get there they said the car was not at this location. It was over an hour away. The manager, whose name was Scott, was belligerent, disrespectful, and dismissive. We simply asked if there was anything they could do as we didn't want to drive the rental car an hour out of the way after having been in a horrible crash two days prior. Told Scott he needed to work on his costumer service after he told me to "shut my pie hole". He chased me and my girlfriend out into the parking lot and cursed at me asking me to apologize. Horrible manager. Horrible staff. Disorganized. Rude. read more

This company acts like they are huge and can handle anything quickly in the Orlando area. Unfortunately they either have too much business or they don't have enough drivers. The two times I have been forced to use them (by my company) have been a lesson in very long wait times. What should be a simple 45 minute wait for a wrecker turns into a 2 1/2 hour wait because they don't have enough drivers. Do yourself a favor and call someone that will appreciate your business and not take it for granted read more

These guys towed my car. When I got the car the door had been shimmied open with the battery disconnected (obviously to disable the alarm that goes off when the door is opened without the key/key FOB) and all of my valuables had been taken. These guys are nothing but thieves posing as a legitimate business!!! read more

Ran by a bunch of theives. My car got towed by orange county police with out my knowledge. And my industrial strength jumper cables are now gone. read more