I was stranded and was told on the initial call that they would send someone to come tow my truck…read more I waited 15 mins and called back because I didn't get confirmation that someone was "on the way". the person who answered said the driver should've already called me but don't worry, he was on the way. I waited 50 more minutes since it was still rush hour. Never heard from anyone. Called the same number and no one answered. I had to leave my vehicle at the store overnight and take an Uber since another company said it would be an hour and a half, another company's phone number had a message statjng they weren't taking any calls, 3 others were already closed for the day so this was the last company that was close and open. I will NEVER deal with these A-Holes again.

Amazing! Amazing service, promptness, knowledgeable, etc. Our Acura wouldn't start and we needed it…read moretowed to the mechanics. However, it is all wheel drive and you can't put it in neutral when the car won't start. Christian knew exactly what to do and lifted the car off the ground without moving it and pulled it behind his truck hovering on a wheeled rack. Such a Godsend!!! Then when he arrived at the mechanic Janice he texted me a picture of it at the mechanics and saying he had arrived! Amazing service. I think it took 1 1/2 hours since the time I called for a quote till it was at the mechanics!!!

Its very important find tow truck company how tow high-end sport cars with out damaging , I…read moredo turo it's important to find tow and body shop can do this type of jop . They took my car place. Called car dr orlando .. I want t to say thank guys for excellent service

From the owner: Fast, Reliable, and Affordable Towing Services Near You!…read more Stuck on the road? Don’t worry! Hook Up Guy Towing is here to help, 24/7. Whether you need a tow, battery jump , locksmith assistance, or emergency roadside help, our team of professionals is ready to assist you quickly and safely. We offer: 24/7 Towing: Anytime, day or night, we’ve got you covered! Fast Response Time: We pride ourselves on quick arrival to get you back on your way. Affordable Rates: Get top-notch towing service without breaking the bank. Experienced Technicians: Our team is fully equipped to handle any towing or roadside assistance situation. Serving Orlando and surrounding areas. Call us now for immediate help or for a free quote! Hook Up Guy Towing Recovery – Your trusted local towing provider!

They never answered the phone, went straight to voicemail. I left a voicemail message, never heard…read moreback. Didn't hear back from them on Yelp when I reached out to them too. I tried the number they have on Google, which is different from the one they have on Yelp. I tried twice and it hung up on me immediately both times. This was Friday and now it is Monday. Still no reply from these guys. Only 2 reviews and I feel like they must be fake because surely someone would have called me by now or replied to my message. Also their address is an apartment complex next to a pool. So...yeah. Sketchy. If your car won't start and it isn't the battery, use a car jack handle and a hammer and tap on the starter rhythmically while someone else starts your vehicle. It'll get you to the mechanic if the starter is your issue. Or get AAA Plus membership and it'll save ya money and the frustration of getting a tow company to pick up their phones.

Car broke down on 408 it was getting cold and they got here quickly it was like 15 minutes got my…read morecar back to my house the driver was very friendly and helpful

Awesome service (roadside assistance tow via insurance) only took an hour to get me on a Friday…read moremorning, really nice guy with a clean truck, I'd mention him by name if I could remember it. Got my car and I to our destination safely & without driving like I've seen so many tow truck drivers drive (like an a-hole). Would definitely recommend them to anyone in the area who needs a prompt & courteous tow

Casselberry Towing overcharged me a month ago. I've contacted them three times. Each time they have…read morepromised to first bring the refund. And now, on two other occasions have somehow failed to mail my refund. The original overcharge occurred when Progressive Roadside Assistance subcontracted CT to tow me on December 20, 2014. They were 45 minutes late for my scheduled 8am pick up. During my third call inquiring about the delay, a male service rep rudely dismissed me by informing me that his 'driver is a little late and he'd get there whenever he does.' I asked, 'does Progressive know that CT treats their clientele so poorly?' He ended my query when he asked if I wanted CT to cancel the tow. Of course, I needed the service so I followed his final directive to 'just go outside and wait -- maybe you'll see him.' Be forewarned, if you get this male customer service rep, customer service goes his way or no way at all. January 19, 2015 I get the same guy on the phone... :-/ He took my info, again... after yet, another round of the worst customer service I've ever experienced let's see how long it takes CT to refund my $53. #ProgressiveRoadsideAssistance should be informed that I have alternate roadside assistance available for myself should #CasselberryTowing be subcontracted out for any of my service needs. PS - I was forced to give them a 1-star rating so that I could leave this review.

On time and attentive to the details of my tow. Tow truck drivers usually don't deal with people…read morein real happy situations. They're human. I suspect it is easy for them to fall into that negativity if they aren't careful. I had a very personable driver and a smooth towing experience. Recommended.

Witnessed a wheel-lift truck for the company IGNORE a school bus UNLOADING CHILDREN. Its stop sign…read moreextended clearly visible, and other vehicles stopped in the outside lane behind the bus and middle lane .The tow truck was heading in the same direction. Occurred today, November 29th, 2023, around 2 pm northbound 436 about 2 miles south of Red Bug Rd. I called the company to inform them since this could have resulted in the death of one or more children if a child was crossing the street. The call was answered by the driver! I asked why he chose to ignore the stopped school bus unloading children. His response: "I didn't see it." I then responded, "So you didn't see its red stop sign extended out and every other vehicle at a stop obeying the law? He then responded back with very vulgar language... MF this and MF that and you MFer then abruptly hung up. This is definitely a towing service I would not trust with my car since he clearly and blatently ignores laws as will as it puts our children at risk. If the driver is reading this... SHAME ON YOU!!!!

We hit a huge pothole in the middle of the highway on Epcot Center Drive, causing our tire to…read moreexplode. We had a full vehicle of people on the side of a busy highway. We filed a AAA claim to get assistance and also called the police. Within minutes, Nate F. called us to first see if we were okay and confirm our location. We]called the police due to our location on the highway being extremely unsafe and no space to change the tire. The officer arrived and then left us! We couldn't believe he wasn't going to keep his lights on to not only protect us from getting hit by oncoming traffic but also prevent other drivers from hitting the same pothole. Within minutes, Nate arrived, immediately had his flashing lights on, and started diverting traffic to keep everyone in the safest position possible, given the situation. He then changed our tire and helped us get merged back onto the highway safely. He was our HERO of the day! MOE, Nate deserves a HUGE bonus or raise! He was amazing!!

Scott was great towing my SUV. He was very knowledgeable with the mechanics in the area as well…read more Highly recommended!!

Managed to come on a timely manner. The worker that c ame by was friendly and did is job well.read more

Their driver broke my hood latch trying to open the hood. Then blamed it on my garage. I heard a…read moreloud bang while he was trying to open the hood but didn't realize what he had done. My hundred dollar tow cost over $500 to repair his damages. Don't use this company. They're good at the blame game.

Mundoz Towing is amazing. Quick response and professional service. They claim they are available…read more24/7...and I believe them! Yamil picked up my truck with very short notice on a Holiday. Great guy. He kept me updated on the process the whole time and was very reasonably priced. I will definitely use Mundoz again.

great experience with my motorcycle when it got a flat rear tire. had to get it towed home at 1 am…read more Thank you!!!