Really solid restaurant supply store. I was surprised by how low the prices were compared to other places I've checked out. They've got a good selection and I was able to find what I needed pretty quickly. Staff was helpful but not pushy, which I appreciated. Definitely coming back. read more

ACityDiscount Restaurant Equipment is a gold mine for restaurant supplies. From heavy commercial appliances like stoves, to pots & pans, gloves, cutting boards, strainers to measuring containers. They have it you want it! They also charge goldmine prices so you may want to shop around and compare before you commit. They have a knowledgeable sales staff that can find you what they want. I'm not sure if they negotiate prices but there are several restaurant supply businesses in the area so do your homework and ask questions. The store is laid out to where you can walk around in an organized fashioned. Neatly set out on shelves. I also noticed that prices are not on all products so this is why I stated prices may be negotiable. read more

They really help me out when I was in need of equipment. Sophia was stellar in customer service. Thank you Miss Hernandes.

Once again I needed to purchase two Vulcan Ranges and Rudy was there to help with Excellent Customer Service!!! His customer Service Service brings me back each time!!! I am in Houston but love ACity Discount Restaurant Equipment!!!! Thank you Rudy you are a Rock Star!!!!!!!! Debbie in Houston read more

I am very happy with this company. From the first point of stepping in to leaving, I was consistently taken care of. The staff was continuously asking how they could assist. After purchasing 3 new appliances for my second location of my restaurant, I came back looking for additional appliances. When they didn't have what I needed on the floor they began to search for what I needed online through different manufacturers and found it immediately. They called the manufacturer to ensure it was in stock and voila- new appliance. I will definitely continue to use A City Discount for all my big restaurant purchases. Alex, Brian, and Adam were the best read more

Great showroom the sales people are very knowledgeable and there focus is make sure you get the right equipment,for the best price . I love using a city discount for all my equipment, and or small ware needs they have most everything i need or they will order it for me quickly. read more

DON'T BUY FROM THESE PEOPLE! I ordered a simple metal lifter/handle for deep dish pizza pans. I received it in a box that was big enough to hold a motorcycle helmet and the lifter was so flimsy and poorly made that I wouldn't trust it to pick up anything hot or otherwise. Okay, so I wrote them a note saying I wanted to return it and they said that they would have to get a return authorization from THEIR supplier first and then I would have to pay return postage to both them AND their supplier. HAH! read more

I am a disabled person that lost my job during the pandemic. In an attempt to turn this into a positive, I opened my own Cottage Bakery in my home. I wasn't prepared for how fast it would take off. It became evident that I NEEDED a commercial oven. After speaking to a few people about safety issues and putting things in place, I visited and purchased a used oven from ACityDiscount. Upon arrival of the oven, I scheduled a gas person to come out and install the proper venting and gas line in my garage. I spent over $500 to do this. Once the line was install we went to turn on the oven and it would not work. Nothing! No click, no light, nothing! I called the store and was told that they do not have a technician on staff to fix the oven and they would get back with me on what they could do. I never heard from them and the day passed. Irritated due to the fact that I had a very large Farmers Market that weekend and it was now Wednesday. I called again and was basically told that could not help me due to not having a tech! I got on the phone and found a Commercial Appliance Repair Man and he came out within an hour from my call. He began looking at the oven and discovered that the ovens motor did not work. We called ACity and he spoke with them. I requested a loaner oven until they could fix it. I was once again told that they would get back with me. I explained that I had a Farmers Market that weekend and that I needed it to bake enough for the event. Four hours later.....I called quite angry. The young lady (and I mean that in a sarcastic way) that she told me they would get back with me. I angrily told her that I had explained my situation and did not think the way I was being treated was a way to treat customers. She snipped at me and told me she was waiting for the owner to make a decision. I asked to speak with him and was told no. When I asked why, I was told that is what he had them for! What? You have to be kidding me! I will admit that I lost my cool and told her that the real reason was because he didn't have any balls! So, she threatened to hang up on me. To make matters worse they refused to speak with me on the phone and would only deal with me via email due to my comment. I thought to myself, what a terrible way to deal with your customers! It was at that point I received an email explaining that they would no longer be offering any solution other than a refund for the oven to be returned. What? I was further told that the owner didn't want a commercial oven at a residential home. Mind you, that they knew that it was for a residential home when I bought it. Now I had no way to prepare enough goods for the market! I agreed eventually to allow them to pick up the oven. After 3 days I got my refund MINUS a $150 delivery fee! What? You delivered a broken oven! Why am I paying you to deliver it? I never heard from them again. So, I am out an oven, a way to make enough for the market which cost me approximately $500 in sales and the money to install the gas line of $500. I lost over $1000 due to the negligence of this company. DO NOT DO BUSINESS WITH THIS COMPANY! read more

I was looking for a cocktail shaker to give as a gift. I saw that this place is about 5 miles away from my home. Got curious and drove after work right before closing time. Now the fact that this place is not open on the weekend is crazy. Besides that, I highly recommend coming here whether you're opening a restaurant or catering for a large party. It is huge inside. Great prices. Can't go wrong here. read more

If you are willing to trade your expectation of fast checkout service for an unbeatable wholesale price of the item you're searching for, I do suggest this place. In my case I was desperate for a restaurant grade shaker with rubber grip. Super inexpensive read more

HORRIBLE SERVICE!!!!!!!!! STAY AWAY, the owners are unprofessional and racist. They don't know how to deal with customers screaming and hollering. Don't give them a dime of your $ money, they sell equipment that doesn't work, and refuse to return it. Please find somewhere else to purchase equipment, they are SCAM ARTIST, the entire staff. read more

The customer service here is superb. I placed an order with Robert, who could not have been friendlier or more helpful. Then, there was an issue with my item - it was out of stock from the vendor, so it was going to take a couple extra days to ship - so they called me to let me know of the 3 day delay. Who does this these days? Robert was out of the office, so another rep, whose name I didn't get (a very nice woman) called in his absence. I'm so impressed and will be ordering from these guys again. read more

I had a REALLY frustrating experience trying to make an online purchase with this company. ACityDiscount (also called PeachTrader, Inc.). Long story short they advertise that you can pay with Amazon, which isn't true, and none of the employees I interacted with, including the General Manager, know the details of how their system works. The person who initially helped me told me I could purchase my item through Amazon and he took my order including my credit card info. 3 days later after speaking with 2 other employees I was told I couldn't make the purchase as advertised and that they would not refund my money. In addition they told me they were going to charge me a restocking fee! Honestly, I was flabbergasted. After the General Manger hung up on me I received an apologetic email, which stated he would refund my money, however I would never order something from this business after this experience! read more

Wow... Very impressed with the customer service when we were looking at restaurant equipment and supplies. One gentleman was very friendly, answered all our questions. If they didn't have it, he gave us information on where to get what we were looking for. The place was well organized. The only downside was that the street in front of them was being repaved and it was blocking some of the entrances. I will definitely keep them in mind when we go shopping for our equipment. read more

The employees here are EAGER to please! One of the guys at the counter is always hilarious he literally made me lol a couple times during my visit today. They have pretty good sized inventory, they even have some used items for discounted prices. Parking is always a breeze. I even saw one of the workers helping some ladies to their car with their items on my way out. read more

Ordered a Fagor Dishwasher on 5/20/2020, the first one didn't get shipped the second one came smashed in really bad. It is 6/19/20 and we still have no dishwasher for our Bar. Last order they get from our Business. There are plenty of great Restaurant suppliers to choose from. Webstaurant ships super fast and they stay on top of all shipments. Time for a charge back! read more

They will not ship your item until you go thru an email verification process, even though they have charged your card and the status of your order just sits in waiting until you complete their email process. Also, if you call to cancel the order, (because it has not shipped) they will charge you a 5% fee and I was told it's to pay for the ordering process. I was able to obtain a full refund thru my credit card dispute process, but it takes about 2 weeks to receive it. I'll NEVER consider doing business with them again. They probably do not deserve your business either, but I would look at all the reviews before ordering. One of the worst companies I have ever experienced. read more

Everytime I visit acitydiscount, I get very great customer service from the staff there. They're very helpful and know all the equipment on hand. Justin help me and have great customer service. read more

Don't buy from them. I purchased fryer Jan 2020, fryer malfunctioned Feb 2020, contacted Pitco manufacturer, said not covered under warranty because it was manufactured in 2018. I had to pay $500 to repair. I contacted ACitydiscount several times and they won't reimburse me, honor any warranty and even respond. The fryer is having issues again, I notified ACitydiscount and they basically don't care. I will be filing claim in Magistrate court this week. They purposely sold me a 2 year old fryer knowing it was out of warranty. Make sure you check the serial number of what you are getting to see when manufactured don't assume they are giving you one that is still under warranty. Dishonest people. read more

Customer service at this place is very slow. We bought a few items and after we checked out and finished paying, we found a similar item cheaper so we wanted to exchange it. You would think they've done returns and exchanges before but it took them a long time to exchange the item we bought. Super slow service and not so friendly at times. read more

Even though I had a horrible experience doing a return, I can't deny the great pricing and selection they have. I have been to other restaurant supply stores and have returned here for items I need for my restaurant--whether new or used, they probably have it, and their staff is friendly as well. read more

We ordered a refrigeration unit for a walk-in freezer. Shipping was delayed a week without explanation, then the unit was shipped to TX instead of MI, causing a second week of delays, as we continued to struggle with preserving our frozen products. It finally arrived today, and it does not work. Since our calls and emails haven't been returned, we aren't optimistic about receiving any help or compensation for this very expensive, broken product. read more

Extremely impressed with the level of customer service at this business. This is a family owned business right off of Jimmy Carter that has a little of everything. We saw used and new equipment in pretty good condition, staff walking around to see if anyone needed help, quick check out time, and just overall friendliness. The sales people in their showroom definitely go above and beyond to assist, and on the rare occasion there is an issue, their customer service is very accommodating. I would recommend this place to anyone. read more

Can't say enough good stuff about this place. Purchased a ice machine online and the customer service was amazing. The whole team there is on top of it and had my ice machine delivered the same day. The pricing is the cheapest anywhere around, now one can compete with this place. If I ever need any other equipment this is the place I'm getting it from hands down. I'm just calling them and purchasing it I don't need to waste my time trying to shop around and compare pricing. Knowledgeable, friendly, quick, affordable, I can keep going on and on but this is the place. Thanks to the owner for running a respectful / honest good pricing place and to the staff for being so nice / helpful. I rarely write positive reviews but I had to take my time to do this one. THANK YOU A CITY DISCOUNT and to Bernie, he made the purchase simple and kept me posted on every step. thanks again owner/staff read more

Great service, great selection and great prices. Love this place. I bought $10,000 worth of equipment for my new restaurant. Owner John made sure I Got best products at the best prices. read more

Long story shortened... I bought a freezer, it was delivered broken. Delivery company wants to settle with ACity for 1/3 of the cost of the broken freezer. ACity has been working to get us a full refund... read more

Ordered a Turbo Air Fridge from them. They promised prompt delivery. They were ultimately 2 weeks late from when I ordered it. They delivered fridge TWICE in the wrong color, and the third time they failed to deliver on a truck with a lift gate, which was established multiple times over that I needed one. I had to refuse delivery 3 times! They promised to get it off the truck and into my store for me the final time, and once again failed to do that! Their customer service was awful. I was patient and understanding as possible and just asked that they make it right. All they would do is give me a $300 in store credit, to which was unsatisfactory to me as I want nothing to do with them. The customer service manager would not call me back, and still will not. Horrible experience with this company. Do not buy from them! Not worth it! read more

A CITY WILL NOT STAND BEHIND THEIR CUSTOMERS OR THE PRODUCTS THEY SELL. I would not purchase a spoon from these folks. It is easy to have a happy customer when all goes right...but the true measure of a business is how they treat their customers when something goes WRONG..$2500 and 4 months later...Dealing with A City will cost you ridiculous amounts of time, energy, AND send your blood pressure through the roof. 4 MONTHS. I won't go into the VERY long details. Just know that about 100 phone calls, texts and emails later, the final resolution came with our dealing directly with the manufacturer. A City will most likely reply to this post with some ridiculous reason why they are not responsible for this 4 month debacle. (FYI... A City employees...a hot water supply has ZERO to do with the use of this unit when used properly...a/p the manufacturer. Maybe YOU should read the manual cover to cover as you suggested to us!) The good news is that we finally called the manufacturer directly (located in Canada) and when they understood the entire story they were able to assist us. A City conveniently left out details of our issues with the manufacturer and in some instances relayed false information. Bottom line...they were more concerned about (in their words).."not taking a hit" for the brand new unit which did not work for 4 months. read more

Beware of hidden charges. I visited their website and found a reasonably priced item I was interested in purchasing. When I arrived at the showroom to purchase the item, I was told that they could not sell it to me for the price listed on the website, and that I had to pay the showroom price which included their shipping cost. The showroom price was about 50% more than the price on the website. read more

I purchased a imperial 6 burner stove. It was not calibrated properly and I had to pay an additional $395 for calibration. Burners don't work right and acitydiscount told me I would have to deal with imperial. Imperial says burners pulling 7.2 amps when they are suppose to pull 12 "is a ok". Waste of money and time. Do not buy from acitydiscount. The sales department answers the phone always but the service department never answers or returns phone calls. Plus I verified with the salesman person that my power source was strong enough. Guess what that was wrong too. I had to pay to have a new line put in at a additional cost of $3200. I am now into this stove for over $5000 and it takes 25 minutes to boil water. Shop somewhere else. read more

Just got yelled at for walking in near closing time. The door was unlocked and open sign was on, but the irritable old guy yelled at me across the store to tell me I needed to hurry. The lady was pleasant but after being yelled at and accused of slipping in when an employee left I don't care about ever going back there. Odd my wife had walked in 5 foot in front of me and she was not yelled at or accused if slipping in. He must only like the ladies. read more

Iordered a fauset from them because they were close to me in shipping. They charge your card in less than 5 minutes. I did not get a respose for shipping for 3 days so i called, they said was shipping out that day from New Jersey so thats another 2 days to recieve it. I said cancel it than i can get it here that fast somewhere else. They told me i would still have to pay shipping cost but it has not even shipped, and now they say they have a tracking number. when call the first time they didnt. In less than 5 minutes it all changes again. I own a restraunt repair business cant deal with a run around like this will never use them again read more

Thank you Rudy for your help in choosing the right kitchen equipment for my home. Fantastic customer service!

ACityDiscount has just ripped our little company off in a big way. They sent us a piece of equipment that was in terrible condition. After contacting them, they gave us the runaround for many weeks, then finally blamed the problems on us and basically said, "tough luck". If you like to spend money fixing equipment you just bought, buy from ACity. If you like getting the runaround, buy from ACity, and if you like to be told the customer is always wrong, buy from ACity, other than that, avoid this substandard organization. read more

BUYER BEWARE! We purchased a used unit online, got the unit and it was in terrible condition - dents and damage everywhere. Then we looked closer and it was wasn't even the unit that we ordered. Apparently they sold the unit we had ordered and shipped us another one, without even discussing it with us, at their discretion. Not only was the unit they sent us about 10 years older, it had been dropped at some point and the entire thing was ratcheted sideways. Still trying to get resolution. Customer service is appalling and they are guilty of blatant fraud. BUYER BEWARE! Would definitely go elsewhere! read more

And still, we've not gotten much further. Shortly after the last review I was told that the parts were ordered and would ship soon. They've arrived, but no calls from the company to schedule an install. When I call and even get somebody on the phone - often after a 15 minute hold time - I'm being told they are working on it and he'll (customer service rep) will call me back in 20 to 30 minutes. That was 4 days ago. You get the picture. I sure had hoped to be able to write a better review! read more

The products and pricing are excellent and extremely competitive. However, we were victim of a very dishonest salesperson and the company has refused to make it right. This salesperson is no longer with ACityDiscount, but that doesn't solve my problem. We needed and ordered a 240v Imperial Range. We received a 208v range instead. We called the sales rep and were told that it would be no problem - this oven would work the range from 208 to 240v. After 3 months we arrived to open our restaurant and found the element was literally fried. So lucky the place didn't catch on fire! We immediately called ACityDiscount and we were told our sales rep had been let go "because of things like this", but that they were only willing to split the cost of a replacement element (approximately $300). We were out $2,000! We were unable to speak directly to the decision maker, only given an Email. This sales person was their employee at the time of this transaction and the company is responsible for their actions. I would think that the decision maker would at least call and discuss this to see how we could come to a fair and equitable resolution. read more

I ordered a 10 foot hood. The salesperson led me to believe he would send me the hood I could use in a 365 sq foot kitchen with an 8 foot ceiling. Well he sent me a 2 foot all the way round 10 foot hood. He talked me out of the low profile hood requested. The one he sent is too big. won't pass the code. They asked for pictures of the hood sent...which has been sitting in my floor for a month...but now I can't even get "Dustin" on the phone for an e-mail address. And I have not heard from "Dustin" or the decision maker, (owner of the company I'm told) to confirm or solidify how to get them back their $8000 hood I cannot use and get one that I can. I don't feel I should pay anything...but this hood needs to go and I need one that I can use. That is what I=I was promised..from the :hood experts". These folks were fast talking and not listening when we were purchashing. Now they don't want to communicate. I NEED HELP!!!! read more

My employer ordered 8 drains from ACityDiscount for a customer's business kitchens.  They arrived and were installed in commercial candy and cheese kitchens.  Within one year of installation, they were showing signs of deterioration.  ACityDiscount was contacted at this time but no resolution was offered.  Do to the fact that these drains were in working kitchens and the owners were dependent upon having functioning drains, the call was made to purchase a different product for replacement.  Our office continued to work with ACityDiscount as well as the manufacturer, BK Resources, to resolve this matter.  I emailed pictures of the drains. Informed ACity as to what was used to clean them and the type of material they were exposed to (none of which was in any way corrosive). My last contact from ACity customer service was Dec. 2016. The reply was, " I talked to my manager, he is willing to lower the price on replacements to $30 per unit.  The manufacturer is not willing to assist any further on your issue as I stated.  I know you have already replaced the one ordered from us.  If they fail in the future, we will still extend this offer.  I wish we could do more, and we might have if this issue was reported in July.  I am going to still work with the manufacturer to see if they might assist with a further discount on any replacements going forward." It took quite a bit of time and effort on my part just to get this. I had to send several reminder messages to get responses. ACity was notified at the time the drains failed but no resolution was offered. Since these drains were in working kitchens and had to be replaced in a timely manner, replacements will not do us any good. Also the concern exists that replacements may deteriorate in the same manner since all of the original 8 that were purchased deteriorated at basically the same time under normal use. read more