I rarely leave negative reviews, but my experience with this State Farm agency was deeply…read moredisappointing and, frankly, concerning. I worked directly with Marian Cotter, who, unfortunately, demonstrated a lack of clarity, accountability, and professionalism throughout our interaction. From the start, she appeared unfamiliar with my account details and struggled to provide accurate or coherent explanations regarding my policy. Prior to purchasing my vehicle, I made multiple calls to the Sean McCarthy State Farm office during standard business hours to obtain precise insurance quotes. I clearly explained my situation, that I had been in an accident and needed to understand exactly what my monthly premium would be before committing to a new car. Each time, I was quoted consistent figures. However, less than a month after securing my vehicle, my premium unexpectedly increased to over $300, with no prior notice or proactive communication from the agency. When I reached out for clarification, I was dismissively told, "I don't know who you spoke to, but someone quoted you wrong." This response was both unprofessional and unacceptable, especially given that all prior communication had been with their own office. At no point did anyone explain that quoted rates could significantly change after underwriting review--a critical detail that should be transparently communicated to any customer making a financial decision of this magnitude. When I expressed concern about the sudden increase and explained that I could not afford a $737 insurance payment, I was met with a shockingly indifferent response: "Yeah, probably," when I asked if I should return my vehicle. This lack of empathy and guidance was both discouraging and inappropriate. Additionally, when I requested to speak with a supervisor, I never received a follow-up. Instead, without my knowledge or consent, my policy was transferred to another agency days later. This was done without any communication, explanation, or courtesy outreach. Overall, this experience reflects a serious lack of professionalism, transparency, and customer care. I would strongly advise others to proceed with caution and ensure all details are clearly documented and confirmed before making any decisions with this office.

Please please be very careful with this agency. Ana Maria Martins was supposed to cancel my new…read morepolicy on 2/10/23 since I chose to not purchase the new car. Every few days I would reach out to her via phone and email and was continuously told my refund will be "credited back to my card" in a few days. Every time I reached out the answer was "another one or two days". By 3/3/23 I still did not receive it. I then called the underwriting department at State Farm and a supervisor informed me that Ana did not request the cancelation until 2/28/23. The supervisor informed me it was because Ana held off to get commission from the sale of the auto policy. I was called back on 3/7/23 and was informed they do not refund to a debit or credit card. They only send a check. On 3/7/23 I was told it was printed and mailed. Today is 3/11/23, still no check however other things from state farm dated for 3/8 and 3/9 were in my mailbox today. Please do yourself a great service and completely skip this specific office. It should under no circumstances take 5 weeks for a refund without the refund even being received.

From the beginning, Larry (not Jake from State Farm) has been awesome with all of our insurance…read moreneeds. I'm reviewing them now because I needed to have my new car photo inspected. I stopped here on my way to my parents and finally met our agent, Larry in person! He was super friendly as soon as I walked in! My photo inspection was quick and painless! I LOVED the QR codes that were laminated on each desk! This tells me they want your feedback! I couldn't be more happy with them!

Greetings! The agent who is helping me is attentive, and patient! I have received an affordable…read morequote within my budget, then Finally I went along with it. Hopefully rates goes down and i will give a perfect score. Overall i am satisfied...

Stay away from this insurance broker, they will take all your personal information such as your…read moresocial security number, date of birth, etc... and never call you back with a quote even if you follow up. I called here on 03/04/2026 and spoke to a very kind representative who took all of my personal information for myself, spouse, and home for a homeowners insurance quote. I would be told it would take a couple of days to get a quote back which I said was not an issue but said my homeowners is up for renewal on 04/06/2026. By 03/23/2026 I still heard nothing (almost 20 days later) and called in to ask on the status of the quote. They apologized for the delay and said it was on the managers desk. I stated again my insurance policy renews on 04/06/2026 and they said it would not be a problem that they were working on it. It is now 04/07/2026 and this insurance company has not called me back at all. They were more than happy to take all my personal information, such as my social security number, date of birth, and other sensitive information yet never even provided me with a quote. If there was not a lot of positive reviews for this company, I would be concerned I was scammed out of my personal information, but then again those reviews could be fake as I have had a less than optimal experience.

Such a wonderful place with knowledgeable agents. They make the work personal and really take you…read moreinto consideration. I would recommend them to anyone.

Erma and Angela helped me get an excellent deal on both my home and auto insurance. They listened…read moreto what I needed and had a quote for me almost immediately. I recommend all my friends and family to Gary E. Emanuel Brokerage for all their personal and business needs.

Gary G Emanuel Brokerage Inc.29-27 Queens Plz N Ste 302…read moreLong Island City, NY 11101 - Have been trying since last week to just get a quote. Seems Angela will only give me a quote now since I left them for Geico and will not give a quote without my sending pdf files and quotes and paperwork from Geico. Really??? If it is this hard to get a quote I am now concerned about how much trouble they will give me if I need them or have a question. Quotes are usually given freely without strings attached. Update. So I thought maybe Angela at Gary G Emanuel Brokerage Inc.29-27 Queens Plz N Ste 302 Long Island City, NY 11101 was maybe just out of line so I contacted the man himself, Gary. He does not care either. In fact, they are too cheap to even have an answering machine on after 5pm sharp. So what if you need to reach them? Tough luck. Is this really the kind of insurance company you want handling the things in your life? Rude, expensive and non responsive with no customer service at all. UPDATE - After a week the head honcho Gary himself called and told me that I was cyberbullying him and that I was a maniac. I told him when people read my review of his unprofessional behaviour more than a few customers looking for an agency might pass on his poor service review. He told me not one customer will because his customers "love him". Really Gary, is that why since 1985 your Loving Customers have left no reviews. You have one review. MINE -- Maybe you should look at why in over 30 years not one of your Loving customers thought enough of you to leave even one positive review. I think you are delusional.

I communicated with Chloe for my insurance related queries. She was quick to respond to my emails…read moreand helped me throughout the process. Would definitely recommend contacting them if you're shopping for insurance.

Great office with bilingual speaking agents…read more They helped my parents get new insurance after their policies went up and were also able to help me get affordable insurance with just my permit. Very helpful and nice people.

I would recommend Mill Creek Agency to anyone. The reason? Because of the office manager Kristi…read moreD'Cruz! She is by far the most professional and knowledgeable in the business. She is kind hearted and dedicated to getting the job done. For years now Kristi has taken the weight off of my shoulders for all my insurance needs. Home, auto and business. She makes doing business easy and enjoyable. I'm so very thankful for all of her continued support. I feel cared about when I deal with her! Thank you Kristi!!

We have had coverage with Mill Creek Agency for many years. They are very responsive and helpful…read moreevery time we need anything. Wonderful brokerage.

I switched my Auto Insurance to State Farm recently. Kerry McQuade was great. Quck, responsive and…read morevery helpful. i already have a home owner policy so an added benefit was a multi policy discount

Mike Pieslak and team are always responsive to my insurance needs and quickly resolve any issues…read more Always helpful with problem solving for all our needs