If I could rate Lake Geneva Window and Door less than 1 star, I would. I telephoned them the last…read moreweek of June and asked about getting a new storm door. I was told my information/inquiry would be directed to the right person (Jack, I think) and he would contact me to set an appointment to measure for my new storm door. Well, after more than a week of waiting for a return call, I went to Lake Geneva Window and Door. The woman at the front desk was curt and less than enthusiastic about helping me. I explained my phone call at the end of June and was still waiting for a return call. She said they were "very busy", but she would print another request and pass it along. So, here I am, almost two weeks after my initial contact and still have not received a call from anyone to schedule an appointment. Fortunately, there is a Lowe's in Delavan that can serve my needs.

I'm not sure how there could be a negative review about this company! When we bought our house at…read morethe lake, we needed to replace the majority of the doors due to some damage. The staff was extremely nice and helpful and made the process a breeze! So thankful for the friend that recommended them. I will definitely keep them in mind for future needs!

Great service, excellent value and very high quality product. Very wide selection of products…read morewhich can make it confusing but the owner (KT) simplified it for us and was very helpful and knowledgeable. We have bought shades for every room in the house, including motorized shades and blinds for our picture window. Everything works perfectly. The clear view screen door is an excellent product as well. The entire experience was excellent. Highly recommend

From the owner: We are a leading provider of motorized insect screens, vinyl shades, solar shades, window…read moretreatments, retractable screen doors, custom wood screen doors and custom screen applications. Offering turnkey sales/service, installation, we are locally owned and operated since 2010. We thank you now for your interest in our company, and we hope to hear from you soon! Lake Geneva Retractable Screens & Shades understands and appreciates the value of your home or business. That's why we have made it our mission to provide you with reliable, quality Screen Systems, Retractable Screen Doors, Window Treatments and Rolling Shutters since 2010. Even though our company continues to grow, our belief in the value of an honest, one-on-one relationship with each of our customers will always remain the same. We stand by all the great products that we offer and are proud of the quality of service we provide...

The home we bought has two Marvin sliding doors leading to our deck. The doors are about 12 years…read moreold and have been leaking air around some of the gaskets. I called several companies to see if they could repair the doors without replacing the doors and the only company that was interested in working with us was Soberg Window & Door Company. After a few minutes on the phone Troy Soberg determined that his company installed the doors 12 years ago and he had the original order for the doors and the specifications for the necessary parts. Troy ordered the parts and his technician installed them about two weeks later. The doors were removed, all old gaskets were replace with new parts. The rollers and locks were cleaned, lubricated and adjusted and the doors operated and sealed as good as new. I am very happy with Marvin Door, Soberg Window and Door, the office staff at Soberg and defiantly the technician who serviced our doors. I highly recommend Soberg Window and Door and will not hesitate to use them again.

From the owner: Our commitment to constantly communicate with our clients, ensures that you will know exactly what…read morewill be installed, when it will be intsalled and how much it will cost.

Todd, the showroom manager, could not have been more helpful as we started our window shopping…read moreprocess!

From the owner: At KobyCo Door & Window you will find one of the best and most extensive lines of quality windows,…read moreexterior doors, and storm doors in Loves Park, IL, and the greater Rockford area. Our office and showroom staff, sales consultants and fully insured installers will make your remodeling project a hassle-free and pleasant experience. Whether you are building a new home or remodeling and updating, you can be confident that we will handle all of your needs. Our products and services include: Wood and vinyl windows; French and sliding patio doors; Fiberglass and steel entry doors; Storm doors; Trim and millwork.

We love our new roof!! It looks great! The entire crew was…read morevery kind and respectful of us as well as of the items that were in the garden beds that were in their way. They did such a great job!! Plus their clean up was magnificent! You cannot even tell there was a crew here. Everything is spotless!! Please pass on our praise and give those gentleman all a raise!!

They don't even deserve one star because I never saw them. Salesman never showed when my wife and…read moreI took time out of our busy schedules to get an estimate. Apparently his time was more important that ours...news flash, EVERYONE IS BUSY! I was willing to hand them the job, they must not need my business. Never again, very disrespectful and inconsiderate.

Asked Louise for a quote to repair/replace the broken spring assemblies that keep the sashes up…read more She scheduled my appointment for someone to come out from 1+ hour away to give me a quote a week after my call. I told her to save her company a trip that I would send pics of the spring assemblies so someone could potentially come prepared to fix on the quote trip. The quote person showed up between the 2 hours they were scheduled for. The person did not have the pics that I sent to Louise. They talked about replacing existing hardware with another window manufacturer. The quote guy, Steve, said their service people are in Rockford area 2-3 times per week. While I waited 2 days for the quote I googled replacing the spring hardware. Parts are available at Lowes and Home Depot for less than $50. The quote I got from this unprofessional small business was for $900. DO NOT ALLOW THIS COMPANY TO PROVIDE SERVICE ON YOUR WINDOWS

These folks were super helpful fixing a broken window that I need repairs on. They were able to…read morereplace the glass on the sash. Customer service was very good and they were friendly. I was not sure how this was going to go and they came out within a day to measure everything up and get a quote to me. I received a fair quote the next day and was full replaced better than new writhin about 7 day. I would recommend using these folks for any repairs that you may have. Thanks

AVOID INFINITY EXTERIORS AT ALL COSTS…read more They did not fulfill multiple aspects of the contract, our roof has been leaking all week just shortly after installation, and the company has failed to acknowledge or remedy this. They also chipped paint all over the exterior of the house and damaged our brand new windows. In addition, they reused extremely rusted materials despite the contract specifying they would be replaced. When told of these, the quality manager came out -- he papered over some issues, said he would get back to me on others (and didn't), and told me the area with ripped metal where water was getting in was "fine" (that night, we had even more water coming in). Our package also included a "50 point inspection" afterwards to ensure everything was installed properly. Not only did this not happen, but when the Quality Manager came out in response to my complaints he admitted multiple things were missed on initial installation. These were only caught by me having to go up on my roof and check, instead of the 50 point inspection. I am more than happy to update this review should the company decide to fulfill the contract and fix the failing roof. For now, I am forced to spend my time and energy calling, consulting lawyers, and contacting NARI.

My family noticed that a group of shingles on the attached garage facing the front porch raised up…read morecoming out of the previous winter of 2025. Again this shows the quality of installation or the lack of isn't a standard this company advertises. The consumer needs to feel that a roof is installed correctly and will get at least 20 years. Again, be aware before a purchase.