The experience I had with Rick Jr. with Ackman Glass and the installers from Lake Geneva Window and Door turned into one of the worst customer service experiences I have ever had. At first everything went normal, Rick Jr. came out with Bill, the lead carpenter, to take a look at what the job entailed. I had showed them both what was needed. We discussed that they would need to do more framing for the new door as it would not take up 100% of the large opening. Bill and Rick Jr. assured me that this was not an issue. Ok, everything sounded great, let's do it! Door was ordered and an install date was set for the 1st of July 2024, I had a custom 4' wide Kolbe and Kolbe entry door installed. The door was beautiful, well-built, and made in Wisconsin. As soon as the door was installed, attitudes changed. There was some damage to the door and weather stripping. They ordered the weather stripping but ignored me on the damage. All good, you have to take the good with the bad, so I moved on. Door worked as it should, except it would rub on the bottom when shutting it. The installers would come out and adjust the "adjustable hinges." Now fast forward to March 24th, 2026. I inspected the door after the winter and found the door needed weatherstripping and adjustment, because it was rubbing on the bottom. The hinges were maxed out on adjustment, so I looked deeper into why besides its size the door was sagging so much. Eventually I got to the point of pulling the trim off the inside so I can see what was going on. The pictures attached show that the door and framing were installed far from correct. None of the hinges or striker plates are screwed into anything but the door frame; this does not follow any of Kolbe and Kolbe install requirements or common building practices. This has caused the door frame to warp on the hinge side due to the lack of proper framing and six 3" screws missing that are supposed to go through the hinges and into framing of the wall. I had been locking this door at night with confidence and now I see that it could have easily been opened due to the striker plate not being secured. I sent Rick Jr. an email with pictures of the install and the weather stripping needed. I received an email stating that Bill will try and stop out Friday. The next morning, I get the run-around email of "I showed Bill the pictures of your concerns and they typically do this when there is no framing behind the hinges but is anchored under the outside weather stripping". Dismissing all of my concerns. Now what am I to do with this? The person in charge is not interested in fixing this and the people that put it in say its correct. I called Rick Jr. and spoke to him on the phone and asked him to come over and look at it. The amount of arrogance and disrespect that Rick Jr. can carry in a phone conversation is overwhelming. Bill and two younger men showed up to look at the door with attitude and confrontation written all over them. Mind you my children are home at this time. I got cussed out and disrespected in my own home, Bill being the voice of most of this. Well, the kids are within hearing distance, so I asked Bill to relax. With a loud "F$%# this!" he walked out of the house. A few more comments were made and I lost my cool outside in the driveway, this amount of disrespect to me and now my home was unacceptable. I contacted the door manufacturer and was told after emails, pictures, and phone conversations were exchanged that the door was installed incorrectly. The regional manager's advice was that I have a local contractor remove and re-install the unit. After the words said and the actions taken nobody from Ackman Glass and Mirror or Lake Geneva Window and Door are allowed back on the property. That leaves me having to fix this myself which is fine because I know it will be correct. I had to think hard about leaving this review and honestly didn't want to, but I can't be made out to be a fool or ripped off without warning others. read more

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We used Ackman Glass & Mirror to purchase and install a shower door in our newly finished basement. I had a great experience form start to finish! The turn around time was exactly as promised/expected and service great! The gentlemen that came to do the install were nothing but professional and very pleasant to work with! We will definitely be using them again for future window/door needs! read more

Ackman Glass & Mirror did an AMAZING job on our custom patio door! From ordering our door to installation & clean up! Highly recommend them!!!! read more

This company is terrible. I hope that anybody needing window repair reads this and it deters them from using this company. For starters, It took 6 months to order and receive the woodworking needed to repair my windows. Once receiving the woodwork, we had them come to the house and install everything. Of the 5 windows they corrected, they broke the glass on 2 of them. I called and talked to the owners daughter, Jennifer, and she said they are not responsible to replace them. What!!!! You come to my house to repair my windows...cause more damage than I had....then refuse to fix it. I would love to fight the remainder of the bill but I am caught up in the logistics of a cross country move, while my husband is military and currently deployed. Talk about taking advantage of helpless consumer. read more

Amazing company! I had a great experience from beginning to end. I have used them for both our house in Lake Geneva as well as our place in Chicago. Will definitely be recommending them to my friends & family!! read more

I received the most amazing customer service from them in an emergency situation. I cannot say enough about their willingness to respond after business hours and their attention to detail to assure they'd leave the situation safe for all of those involved until the replacement glass could be ordered. So happy to know that I can rely on a local company like Ackman Glass. Well done, thanks for your commitment to service and quality. read more

Avoid this business like the plague! Terrible business practices, they do not stay true to their word or written contract, the owner is an a-hole and they do crap work. We spent over $10,000 with them to replace 16 interior doors, front door and all hardware. They installed the front door with a giant crack in the wood and the installers (company employees) said they did not notice it. The custom doors were measured wrong and several did not fit. They tried to argue some of the doors would not fit any better until we refused them and they had to reorder the correct sized custom doors, which then fit correctly. Their employees installed the white painted doors with filthy black hands which left marks that had to be sanded and repainted by our painter. The high end door knobs we ordered were installed crooked in many doors and had to be corrected by our carpenter. We signed a contract that stated they would have all of the doors in within 6 weeks. Some of the doors were in by then but several did not arrive for 5 more weeks. Our painter had to setup another spray booth and spent an additional day painting the remaining doors, which cost us $650. When we paid the final bill of more than $10,000 to Ackman we left the $650 out and told them why. Ackman put a lien on our house for the $650 and refused to negotiate at all even though they repeatedly did not meet the requirements of their own written contract and did terrible work that cost us well over $650 to fix from several contractors. Do not give this place any business. You will regret it if you do. read more