If I could rate Lake Geneva Window and Door less than 1 star, I would. I telephoned them the last…read moreweek of June and asked about getting a new storm door. I was told my information/inquiry would be directed to the right person (Jack, I think) and he would contact me to set an appointment to measure for my new storm door. Well, after more than a week of waiting for a return call, I went to Lake Geneva Window and Door. The woman at the front desk was curt and less than enthusiastic about helping me. I explained my phone call at the end of June and was still waiting for a return call. She said they were "very busy", but she would print another request and pass it along. So, here I am, almost two weeks after my initial contact and still have not received a call from anyone to schedule an appointment. Fortunately, there is a Lowe's in Delavan that can serve my needs.

I'm not sure how there could be a negative review about this company! When we bought our house at…read morethe lake, we needed to replace the majority of the doors due to some damage. The staff was extremely nice and helpful and made the process a breeze! So thankful for the friend that recommended them. I will definitely keep them in mind for future needs!

Todd, the showroom manager, could not have been more helpful as we started our window shopping…read moreprocess!

From the owner: At KobyCo Door & Window you will find one of the best and most extensive lines of quality windows,…read moreexterior doors, and storm doors in Loves Park, IL, and the greater Rockford area. Our office and showroom staff, sales consultants and fully insured installers will make your remodeling project a hassle-free and pleasant experience. Whether you are building a new home or remodeling and updating, you can be confident that we will handle all of your needs. Our products and services include: Wood and vinyl windows; French and sliding patio doors; Fiberglass and steel entry doors; Storm doors; Trim and millwork.

The experience I had with Rick Jr. with Ackman Glass and the installers from Lake Geneva Window and…read moreDoor turned into one of the worst customer service experiences I have ever had. At first everything went normal, Rick Jr. came out with Bill, the lead carpenter, to take a look at what the job entailed. I had showed them both what was needed. We discussed that they would need to do more framing for the new door as it would not take up 100% of the large opening. Bill and Rick Jr. assured me that this was not an issue. Ok, everything sounded great, let's do it! Door was ordered and an install date was set for the 1st of July 2024, I had a custom 4' wide Kolbe and Kolbe entry door installed. The door was beautiful, well-built, and made in Wisconsin. As soon as the door was installed, attitudes changed. There was some damage to the door and weather stripping. They ordered the weather stripping but ignored me on the damage. All good, you have to take the good with the bad, so I moved on. Door worked as it should, except it would rub on the bottom when shutting it. The installers would come out and adjust the "adjustable hinges." Now fast forward to March 24th, 2026. I inspected the door after the winter and found the door needed weatherstripping and adjustment, because it was rubbing on the bottom. The hinges were maxed out on adjustment, so I looked deeper into why besides its size the door was sagging so much. Eventually I got to the point of pulling the trim off the inside so I can see what was going on. The pictures attached show that the door and framing were installed far from correct. None of the hinges or striker plates are screwed into anything but the door frame; this does not follow any of Kolbe and Kolbe install requirements or common building practices. This has caused the door frame to warp on the hinge side due to the lack of proper framing and six 3" screws missing that are supposed to go through the hinges and into framing of the wall. I had been locking this door at night with confidence and now I see that it could have easily been opened due to the striker plate not being secured. I sent Rick Jr. an email with pictures of the install and the weather stripping needed. I received an email stating that Bill will try and stop out Friday. The next morning, I get the run-around email of "I showed Bill the pictures of your concerns and they typically do this when there is no framing behind the hinges but is anchored under the outside weather stripping". Dismissing all of my concerns. Now what am I to do with this? The person in charge is not interested in fixing this and the people that put it in say its correct. I called Rick Jr. and spoke to him on the phone and asked him to come over and look at it. The amount of arrogance and disrespect that Rick Jr. can carry in a phone conversation is overwhelming. Bill and two younger men showed up to look at the door with attitude and confrontation written all over them. Mind you my children are home at this time. I got cussed out and disrespected in my own home, Bill being the voice of most of this. Well, the kids are within hearing distance, so I asked Bill to relax. With a loud "F$%# this!" he walked out of the house. A few more comments were made and I lost my cool outside in the driveway, this amount of disrespect to me and now my home was unacceptable. I contacted the door manufacturer and was told after emails, pictures, and phone conversations were exchanged that the door was installed incorrectly. The regional manager's advice was that I have a local contractor remove and re-install the unit. After the words said and the actions taken nobody from Ackman Glass and Mirror or Lake Geneva Window and Door are allowed back on the property. That leaves me having to fix this myself which is fine because I know it will be correct. I had to think hard about leaving this review and honestly didn't want to, but I can't be made out to be a fool or ripped off without warning others.

We used Ackman Glass & Mirror to purchase and install a shower door in our newly finished basement…read more I had a great experience form start to finish! The turn around time was exactly as promised/expected and service great! The gentlemen that came to do the install were nothing but professional and very pleasant to work with! We will definitely be using them again for future window/door needs!

Great service, excellent value and very high quality product. Very wide selection of products…read morewhich can make it confusing but the owner (KT) simplified it for us and was very helpful and knowledgeable. We have bought shades for every room in the house, including motorized shades and blinds for our picture window. Everything works perfectly. The clear view screen door is an excellent product as well. The entire experience was excellent. Highly recommend

From the owner: We are a leading provider of motorized insect screens, vinyl shades, solar shades, window…read moretreatments, retractable screen doors, custom wood screen doors and custom screen applications. Offering turnkey sales/service, installation, we are locally owned and operated since 2010. We thank you now for your interest in our company, and we hope to hear from you soon! Lake Geneva Retractable Screens & Shades understands and appreciates the value of your home or business. That's why we have made it our mission to provide you with reliable, quality Screen Systems, Retractable Screen Doors, Window Treatments and Rolling Shutters since 2010. Even though our company continues to grow, our belief in the value of an honest, one-on-one relationship with each of our customers will always remain the same. We stand by all the great products that we offer and are proud of the quality of service we provide...

Tim painted the interior of our house. And has done other repair jobs for us. Tim pays great…read moreattention to detail. He completes the job on time. There is communication while the job is in progress. I highly recommend this company!

From the owner: Bathroom and kitchen remodeling; interior and exterior painting; deck repairs, paint, stain,…read moreconstruction; window and door installations; flooring; general home improvement needs

Very quick response from 2 of the 3 businesses. Also very informative and flexible for contacting…read more One company even sent a link to schedule if I preferred to do that rather than playing phone tag. Looking forward to have several quotes provided for our next project.

Well they had 2 service guys to install a garage door opener.. and told me they couldn't do it…read morebecause the package was opened... thats right.. it was opened... so I went to the next guy... somebody will want my money... lol

These folks were super helpful fixing a broken window that I need repairs on. They were able to…read morereplace the glass on the sash. Customer service was very good and they were friendly. I was not sure how this was going to go and they came out within a day to measure everything up and get a quote to me. I received a fair quote the next day and was full replaced better than new writhin about 7 day. I would recommend using these folks for any repairs that you may have. Thanks

Excellent company and people to work with! They really kmow their stuff to fix or repair windows. I…read morewould highly recommend them! They made made by home beautiful again. When window seals fail they can just replace the glass saving lots of money. I cannot thank them enough their workmenship is outstanding.