tr;dl: There are huge red flags with Acme Creek Kennels, and I will never return!
Unfortunately, my cage-free kennel that I have used for years had to close unexpectedly for unforeseen circumstances, and ACK was mentioned by a friend who used them once. I will never return for the various reasons below.
(1) LACK OF COMMUNICATION: My first phone call with ACK to schedule the time my dog would be first staying there, there was minimal information and communication from the person on the phone. I felt like I needed to play 100 questions to get any information out of them regarding their facility and services, as I was a new client. No information was forthcoming. They just wanted the dates I would be bringing in my dog. The 3 different times my dog stayed at ACK, again, severe lack of communication of how my dog did while he was there, any concerns, any positives, nothing from anyone. The other two cage free facilities my dog has been to always gave me a report card of his stay and the staff was overjoyed to tell me how my dog did or any concerns they may have had. Not at ACK! When I mentioned this to the owner, she responded with "Well did you even ask?" Yes, I would actually call after I would leave, giving the employees a chance to provide any type of information to me, but when I would call, I would get "Well, I was never working when your dog was here" or "There are no notes, so he was probably fine." Why should I have to play 100 questions to get any type of information out about my dog? Additionally, with my dog being new to this facility, there was no mention of my dog's lack of eating - which happens every single time I leave him with a family member or at a kennel. I had to ask them, where they did admit my dog did not eat the first two days (but they still threw out his food, which they admitted to me when I have asked why if he didn't eat was his food still gone? They throw out all food after feeding time, which to me is a huge waste, especially for the price I pay for dog food.)
(2) NO SCREENING OR APPLICATION: When I dropped my dog off the first time to stay at ACK, there was no application or information they requested from me. They literally wanted to confirm when I was picking up my dog and that was it. I waited to see if there was more, but she said I was set. I then reminded her this was my dog's first time at ACK and asked if there was an application or new client form, or if she wanted my contact information or vet's information, where she replied with "Oh, sure, if you want to fill this out you can." She did not seem worried about it at all and didn't seem to care. I asked if she wanted to see my dog interact with any other dogs to make sure there were not issues with behaviors and playing with other dogs (I know there are none, but wanted to see how they screen their clients). The girl said there was no need. They don't screen their dogs at all, which to me is a concern, especially when they promise to have a "deluxe" experience where your dog is outside playing with other dogs multiple times a day (more on that later).
(3) FACILITY: Like many other people have mentioned in their poor reviews of ACK, you are not able to see the facility. To me, this is a huge red flag! When I dropped my dog off the first time, I asked to see where he would be staying and I asked for a tour of the facility. They only showed me four small kennels which are located right next to the front counter, where one of them had two medium sized dogs in one small kennel. Not sure if they are from the same family, but they looked cramped together. I asked to see where my dog would be staying because he's a giant breed dog, and the girl stated he would be in another building. I asked to see that building, but she wouldn't allow me to. I asked why because it would be nice to know where my dog will be while he's staying at ACK and to make sure the kennel is a comfortable size for a 170# giant breed dog. I just got "we don't allow that, but he will be in a larger kennel than the ones you saw." I have never been denied the opportunity to tour other kennel facilities before, until ACK. I'm just supposed to take their word for it, especially with their severe lack of communication from the very beginning. It's also hard to believe them when they say there is a difference between the general kenneling and the deluxe kenneling when I'm not allowed to see the facility and out of the 6 times I have been to the facility (3 drop-offs & 3 pick-ups), I have never seen any dogs outside in the yard playing. read more