BEWARE..BEWARE...BEWARE This so called pool specialist installed a brand new vinyl pool liner for us 2011 and left the job partially incomplete I called many many times trying to get ahold of him but he never returns my calls sometimes a women answers takes Mt messages but still no reply. Now it 2015 and upon opening my pool for the season we discovered that it ripped in multiple locations so I called 3 other pool companies to get an estimate and a reason why this happened and all said the same thing who ever installed it installed a liner that was too small and eventually pulled away from the edges and ripped. Guess what I tried calling Bob again and he still refuses to return my call well let's see if he returns my lawyers call. If I could give him a lower rating I would!!!!!! I hope this review saves someone the headache that I'm going through and hopefully puts that crook out of business!!!! I have added photos of bobs handy work so that it may deter you from ever falling for his scam. read more

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So I felt that I needed to give an update. See my previous review. Finally, after two seasons of my lights not working and watching them rust out since the install of the liner in 2018, I get someone out here to take a look and get them running again. The wire that attaches to the lighting unit was pinched and cut when the fixture was reinstalled by by this so called "specialists", causing the wires to rust and burn. You could smell the burning when the fixture was pulled out. Luckily the GFI worked so we were not electrocuted when going into the pool!! So now the whole thing needs to be rewired because of the exposed wiring that was cut. Another $1800 later, correcting what these "specialists" did wrong!!! DO NOT USE THIS COMPANY THEY DO NOT STAND BEHIND ANYTHING AND WILL TRY TO BLAME YOU OR WHATEVER THEY CAN COME UP WITH TO NOT TAKE RESPONSIBILITY!!! read more

BEWARE - RUN !!! DO NOT use Acme Pools Specialists or Bob Mathus for any pool work! We had him install an epoxy coating on our pool two summers ago, warranted for 15 years. By August of the first summer, we had numerous chips and peels in the paint! After numerous ignored phone calls and emails, Bob finally called us back and said that it must be a problem with the manufacturer of the paint, making it immediately clear that he did not want to accept responsibility for shoddy work. We had paid him a hefty amount of money for his work and were very frustrated and angry and made it clear that we expected some sort of repair or restitution or we would be contacting an attorney. Still, he never returned our numerous calls or emails, and never even made an effort to come in person and look at the peeling and chipping we were upset about. We finally served him a demand letter through our attorney, and he STILL did not respond! At this point we found other complaints about him online, and our attorney found records suggesting that he had other claims pending against him, and suggested that most likely his business is is "sketchy" at best and that we'd probably have little luck "bleeding a turnip." Angry as were are at our substantial financial loss, we have decided not to pursue him as we feel we'd get little compensation from him, and we certainly DO NOT want him doing any further work on our pool. In short, we think he is a clever con man who does shoddy work and does not stand behind it, and doesn't even give his customers the common courtesy of returning phone calls and emails.......a real loser in our book! It appears that others feel the same, as he is not Better Business Bureau accredited - in fact, there is a BBB "alert" for this business! read more