I do not give out 5 star reviews very often. In fact I do not give reviews unless service was…read morereally bad, or really fantastic. Happy to say I had a great experience with Collin and the hitch install I had completed on my vehicle! What I noticed during my experience and what is driving me to write this review is the following. 1. Great communication! There was an issue with getting the particular hitch I needed delivered to the store on time (not their fault). Collin was proactive in communication. Kept me appraised of what was happening, and took responsibility (again, this was out of his control but he took personal responsibility as I would expect from a leader) 2. Great customer service! I hung out at the store while I they installed the hitch. There were a couple of customers that came in with issues that could have been a negative experience if not handled properly. That was not the case here. The staff and Collin exemplified customer service and each issue was cared for swiftly and without any problem. 3. Great staff and a tight ship! Everyone seemed to be in a good mood, engaged with their customers, and high energy all during the rush of a Saturday morning at a U-Haul shop.

i've rented for one-way four times in the last six years from U-Haul. It wasn't until this recent…read moreexperience that I realized that the U-Haul corporation has changed our policies to take money from their customers and I will not ever use them again. I returned my U-Haul trailer two days early and they said oh they no longer give refunds on one-way They also tried to charge me for 2 gallons of gasoline when I left it at the same location, which was 9/16 of a tank. They also tried to charge me for a fee. I had to take pictures to check it back in, but they did not provide me any pictures saying that they were unhappy with the cleanliness, even though I've returned it in the same state with the same quick sweep that I've done every other time. The U-Haul truck specifically the identified one that I rented was gone the next morning, which means not only did they take the entire amount and refused to give me a credit, but then they re-rented it, which is double dipping. These large companies are taking advantage of customers and I think it's time that we start making sure that we show them with our buying power that we do not want to deal with unethical companies I have rented from enterprise three times this year alone without the same trouble and I've always got a credit back if I return it early whether it was one way or return. May I suggest you go to budget, enterprise, even Home Depot will rent you a truck but whatever you do if you don't fleeced in your pocketbook, find an alternative source to U-Haul

we made an appointment at 10AM and showed up to an empty office, eventually an associate came in…read moreand talked to someone in the "back", in a few minutes another associate came from outside and told us to move to another desk. she asked for a key (we were there for a trailer hitch), I went to get things out of the vehicle. The associate refused to start the billing process even though we had arrived on time with necessary documentation. No help whatsoever. they act as if you are an inconvenience. if 0 stars was available that would be warranted

Have used U-haul many times over recent years. Unfortunately, I've run into an issue the past two…read moretimes at this specific location. This last time was the final straw. The owner/manager was very unhelpful and disinterested in helping me while I was attempting to deal with a significant injury I had just had while using U-haul equipment. I'm now trying to deal with an erroneous additional $123+ double charge on my checking account.

Always the best service! Puts all the other u-haul experienced I've had around town to shame…read more Honest, professional, and friendly. Will make you feel like family. Been happily using their business for almost a decade. Highly recommend this specific Uhaul location over any others in our town, hands down! Thank you to the Shakels for always taking great care and putting your customers first!

We Highly recommend this location! Best Uhaul rental team in the area. Never have any problems with…read morethem, they are always on top of everything and accommodate for all our needs. Will always use them when need be.

The absolute worst customer service experience I've ever had! Made a reservation for my 8hr move at…read more7am. No one at location on arrival for front seat pick up. Called, lady said we would have to wait. When she arrived, she said they didn't have the 20' truck and that they never have that sized truck. We have a reservation # with the correct time and pick up location. She stated she didn't F 'ing know why and we would have to call U-Hual to find out. U-Haul stated that the reservation was made for this location at that time and that this morning it was changed by the location to Mary Esther the next town over that doesn't open for another 3hrs. If somehow a mistake was made that's fine, inconvenient but understandable. Her yelling and being completely unprofessional and incredibly rude was unacceptable. If she's an employee, I hope she moves into a non-customer service position elsewhere. If she is the owner I feel sorry for the community she's serving..Deplorable

I always rent trucks from this location. My experience has always been great. Wouldn't rent a…read moretruck anywhere else