Yep, many towing service companies get bad reviews. Roadside has earned their great reviews. From the call to set up the tow to the driver coming and loading my vehicle on the his truck, it was just a pleasant experience. I called in the morning and within 2 hours my car was at its destination. I highly recommend this company. You will be treated right. read more

I just happened to be behind him in Niceville when my truck cut out and I needed a tow into the gas station. Talk about luck! I will definitely be using these guys in the future! Thank you for saving my behind! read more

Quick, Fast, Efficient service!Helped me with a lockout within minutes!!! My other company roadside assistance would still have me waiting.

My Jeep was already scheduled to go into the shop for routine check up in the morning. It would not turn over so we needed a tow. First tow company was called at 7 AM and by 2 pm had still not once shown up or called. We canceled the tow. Then we found this company. Got on the phone with the lady who was super nice and very sweet. Quick set up and she sent someone right over. Less than 15 mins!!!! and my Jeep was picked up and on it way. Definitely will keep this company on my call list for next time! Great service. read more

Roadside Assistance and Towing - Towing Near Me - Niceville, Florida

I called after hours after getting stuck in a flash flood after Hurricane Sally. Matt came out immediately and helped me get my car out. He was fast and efficient and gave me a ride over to the garage. Highly recommend. read more

This place is amazing!!!! I recently moved to the area and I'm still getting familiar with the terrain and got stuck in the middle of a road. I was so scared and didn't know what to do and I found this place and called immediately. The woman who answered the phone was terrific and helpful and the gentleman who came yo rescue me were wonderful. I believe their names were Matt and Gene. They were super professional and were able to fit me out the mess I got myself into. I hope to not be in this situation again but if I am I will definitely be calling them. They were also super sweet to my doggies who were in the car with me. read more

Roadside Assistance is top notch. They we're fast and friendly. Your safety is their first concern. Without a doubt they will be the ones I call when ever I'm in need of a tow. read more

This towing company was dispatched to me through my insurances roadside assistance plan. They initially let me know that they were 60 minutes away. Roadside completed my tow without a problem. They even made it to me in about 35 minutes, when they had quoted a hour. Overall great experience. read more

John picked me and my car up and did a great job. He was friendly and charged a fair price, in my mind.

Alan is a good guy and they have very reasonable towing rates. This is a great local business.

What started out on 6 August as a decent experience with Roadside Assistance and Towing ended up horrible. My vehicle was towed and when I went to pick it up the staff was friendly and professional, and even lifted my mood a little. After paying, the employee took me to my motorcycle and I noticed it was sitting canted with the handlebars turned all the way left, aggressively crushing my turn signal switch against the gas tank. I immediately tested the functionality of the turn signals, and they were not working properly. I made it known to the staff that there was a problem with my turn signals which had not been there before, and that the turn signal switch was crushed against my tank, and they replied "what do you want me to do about it," and "it's not my problem." I said that the turn signal is damaged because of how they had sat the bike with the switch being smashed and that I would like a refund, and they refused to look at the damage and said with an increasing temper that they "would not give me a refund" and yelled "get the motorcycle off their property!" I promptly removed the motorcycle from the yard. If the staff had any compassion about the problem or offered a solution I would not be writing this negative review. Instead they were completely standoffish and near the point of aggressive. If a tow company WILL NOT take care of the vehicles they are tasked to tow, they CANNOT be TRUSTED. My experience with this company was awful and the way I was treated by the staff was sickening. Also, funny coincidence that they receive a 5 star review today just before I post this negative experience from today. read more

Horrible experience. We have an expensive car that needed to go to the Pensacola dealership for repairs after breaking down. Dispatch told us 30-90 minutes. Told us they were "on the road" and "almost there" over and over until they showed up over 4 hours later. Gave some ridiculous excuse about regional flooding, it had not rained for days. When they arrived they gave us a contract to tow to the wrong city (Ft. Walton) despite the original agreement clearly being Pensacola. The owner (Alan) said he couldn't tow to Pensacola, which confused us why he would accept the job in the first place. When we offered to switch carriers, all of the sudden they would be able to acknowledge the original agreement. By this time the dealership closed and the driver would pick it up the next day. Next day, the driver showed up at the correct time. All seemed well, he loaded the car without issue and explicitly stated the car was going strait to Pensacola. Three hours late, the dealership calls us and says the car never showed up. I immediately called the driver, he told us the owner (Alan) told him to bring the car back to his yard. This was not only never discussed or disclosed, it was completely unacceptable to us. I called Alan directly for answers, he attempted to talk his way out of it with false information and claim it was the original agreement. We are not ignorant. When I explained that I was completely aware that what he was telling me was verified false, he tried yelling at me. I asked him why the car never made it to the dealership, said it was due to traffic. A round trip to Pensacola is about 1.5 hours max. The car left our custody before 8:30 am. It arrived in Pensacola after 3:30pm. In the mean time, he quit answering phone calls. After a few hours were were pretty concerned and really had no idea where our car actually was at this point, we made a drive over to the location where our car was dropped off in Niceville at some point. It was an overgrown lot full of wrecked cars in the middle of a trailer park. Literally down the street, police were responding to a 911 call with lights an sirens. This is where they took our $130k car. The dealership mentioned the bumper being cracked on delivery. We have to follow up on that still. read more