Great service and awesome staff! Driving across the country isn't the easiest but Penske made it a…read moregood experience. The return was super easy at the Fort Walton Beach location and the staff very understanding. Will definitely go with Penske for now on.

We made an online reservation to reserve a 26' truck one way, picking up from Fort Walton Beach…read more(Dealer 325421) on January 24, 2020 and dropping off in Lawrenceville, GA (Dealer 300454). We picked up the truck as planned on January 24 at approximately 4:15 p.m. We took the truck to the first location and proceeded to load the truck. The next day (Saturday Jan 25), we attempted to head out to Atlanta and discovered that the truck wouldn't start. We called roadside assistance and they sent someone out to look at the truck at approximately 4:00 p.m. Roadside assistance indicated that the starter was dead. At approximately 6:00 p.m. we called Budget Truck to determine whether or not they had another truck we could swap out with as we needed to be in Atlanta ASAP. We called roadside assistance and was on hold for 74 minutes at which time a very rude supervisor named John R. came to the phone and told us that he could only speak to the person on the contract and that regardless, it wasn't his problem and there was nothing they could do as they needed approval from Budget Truck. We made another call to Budget Truck at approximately 8:00 p.m. at which time we were told that they were closed and that we would not be able to speak to anyone until Sunday Morning (Jan 26). Sunday Morning, At approximately 10:00 a.m., we were notified that there were no available trucks, therefore the moving truck that we rented would be TOWED from Fort Walton Beach, FL to Atlanta, GA (approx. 350 miles). The tow truck arrived and we proceeded to Atlanta at approximately 1:00 p.m. We arrived in Atlanta at approximately 8:00 p.m. (24 hours past our due arrival time). Due to the inoperable truck rental, the tow truck driver told us that he would have to drop the rental truck in the front of the house, we would need to unloaded the truck without being able to move the truck and then we would need to call Budget to come tow the inoperable truck. We unloaded the truck on Monday, Jan 27 and called Budget to come get the truck. We notified Budget that we had 2 additional storage locations in which we needed an operable truck to finish moving our household items. They brought us a different truck so that we could complete our move, however a move that should have taken 1 day, ended up taking 5 days. We called Budget customer service on Friday, January 31 to voice our concerns regarding this chaotic experience and was told that someone would call us within 72 hours. We received the below email and returned a call to Budget Truck on Monday, Feb 3. We spoke to Jason and he notified us at that time that our credit card had been charged an additional $426.76 on Feb 3, due to additional days being charged! He indicated that he would be able to refund the additional days as he saw in the notes that roadside assistance did not notify the receiving location the roadside delay. He also indicated that he could refund $90 of our original rental fee for any inconvenience your company may have caused. This is totally unacceptable!! As stated before, what was supposed to be a one day move with people waiting in Atlanta to help move our household goods, turned into a 5 day fiasco with myself and my son being the only people available to move due to your company not having a back up plan for mechanical issues. In my experience, engine starters do not just stop working all of a sudden. This leads me to believe that your vehicles are not maintained properly. In addition, I have read subsequent reviews that indicate that Budget Truck does not inspect their vehicles prior to renting. I understand that mechanical issues happen from time to time, however there should always be a back up plan in place for these situations. There should always be a swap out vehicle available so as not to inconvenience the customer as well as provide excellent customer service.

Be aware of this business! They will use enough gas to make the gauge read below full to call you…read moreback out hoping you don't come so they can charge you the $35. Had to drive 45 minutes one way back there to put 2.7 gallons of gas in the truck to avoid the charge. Be aware!!!

Terrible drop off policy! Saturdays and Sundays only open a few hours. No drop box or ability to…read morechange locations. Must drop off before 3 on Sunday cutting our trip short

Worst rental car company ever dealt with. Reserved vehicle and showed up to be told they gave our…read morecar away. Employees then leave after closing in rental vehicles after saying none was available. Employee was extremely disrespectful and rude, needs to be fired immediately. I wouldn't never do business with these scum bags. They will cuss you out and make you feel like you're in the wrong for their mistakes. This location needs to be shut down asap. Shorter guy, short black hair, and black beard is the worst employee I have ever dealt with at any company.

Wow. Just, wow. In this day and age when you've gotten used to receiving crappy service with a…read moreside order of attitude, along comes Bayside Moving and blows this preconceived notion away. Throughout my entire move these young people were professional, courteous, honest and friendly. From the moment I emailed Bayside Moving and received a quick response and quote from Austin I was hopeful that this would be a painless move. We moved from Pensacola Beach further east along the Gulf Coast. On moving day, five young men showed up on time and started packing my furniture. They were professionally dressed, pleasant and fast working. I cannot remember the names of all the five men but appreciate their service. I opted to have the furniture delivered two days later to have time to arrive and prepare our new beach home for the furniture. There was a blip with time of arrival due to a misunderstanding regarding CST and EST, but I received a call from Cody letting me know and we were good to go. Cody and Anderson showed up, unwrapped furniture, moved furniture up and down three flights of stairs without once hearing a complaint or seeing them waste time. They went above and beyond and did a few extra things such as moving an existing washer & dryer down to the garage. I received outstanding service. Not one thing arrived broken. Not one wall scratched or wooden floor marred. I was so happy with this entire experience. I usually only review restaurants, but couldn't let an opportunity pass to let fellow Yelpers know about this wonderful moving service. Well done, Bayside Moving. Well done. Thank you.

If I could, I would give this company a 10! The owner is so nice and the movers are excellent…read more They took such care with our belongings, ensuring they were protected. If I have to move again I will definitely use this company. If you are looking for someone to move your belongings, I highly recommend Austin and his team.

Always the best service! Puts all the other u-haul experienced I've had around town to shame…read more Honest, professional, and friendly. Will make you feel like family. Been happily using their business for almost a decade. Highly recommend this specific Uhaul location over any others in our town, hands down! Thank you to the Shakels for always taking great care and putting your customers first!

We Highly recommend this location! Best Uhaul rental team in the area. Never have any problems with…read morethem, they are always on top of everything and accommodate for all our needs. Will always use them when need be.

This is a small-time Hertz airport location and it shares a parking lot with all the other rental…read moreagencies. With that said, if you're President's Circle or Gold Plus, you DO need to go to the Rental desk first prior to getting in your rental, there isn't a "Black Board" with your information waiting for you. Once you're done with the Rental desk, the shared parking lot is a short walk and you'll be in your rental car in no time. I don't know who controls the inventories, but I was put in literally a brand new Toyota Sienna XLE Minivan with 20 miles on it. it was a great ride, i've never rented a cat and got a brand new car! Returning the rental was a bit odd, they weirdly don't have trash cans at the return area and stated just to keep the trash in the car. bizarre.

Priceline made the 4 day reservation and Hertz confirmed with me the pick up time, I arrived on a…read moreMonday, the receptionist said "sorry we can't honor the reservation we are over booked, we are only honoring from last Friday and prior" . We were left stranded and had to walk a mile to a Walmart. After an hour I received another email confirming that reservation, I called Priceline and they hung up on me, and I called Hertz customer service to ask why are they still offering ghost cars that don't exist on every single third party site? All other rental sites say they don't have any vehicles available. Sincerely stranded on vacation

Horrible moving service. They were extremely careless with my items, broke things and now aren't…read moreresponding. Expensive as well do not recommend

Do not use them. I called them 4 times to make sure they could move a 1600 sq ft home, they said…read morethey could move up to 2100 sq ft. with no problem. I also rented a trailer to take the lawn mover, power washer, plants, and food, and all the hanging clothes and they still ran out of room. They sent out a van to finish and was told they were going to charge double to unload, I called the supervise and asked how to cut this cost and he said we could help unload, I had a couple of friends to help, it took us 2 1/2 hrs but then was told it was a 3 hr minimum and was charged an extra $800 for their mistake. I had all the boxes labeled to what room and they put them where ever they found a spot to drop them off. I have a sleep # bed (and I asked them before the move to make sure they could move this and set it up at the new house) It does not work and had to have the sleep # come out to reinstall it which cost $250. This company is a big SCAMMER, DO NOT USE THEM

Called with a move to a great location that had just become available. Robert had Jesse, Curtis…read moreand their truck on the way so quick I couldn't believe it! Also amazing how fast they worked packing and loading my things and onto the truck they went! Even got to the new location before I did! And unloading was even faster! They are locally owned and operated and deserve even more than 5 Stars for sure!

I highly recommend PMS. I was in a bind trying to find movers to unload heavy equipment into my…read morebusiness. I had an excellent recommendation on their services and really wanted them to do the job. The guys were pleasant and hard working and arrived on time and got the job done quickly and efficiently. Being a Holiday weekend it was a bit complicated to get the time and details done. However, I feel like the owner Rob stayed in touch with me until we could work out satisfactory details ! Thank you - for a great job guys !!

The absolute worst customer service experience I've ever had! Made a reservation for my 8hr move at…read more7am. No one at location on arrival for front seat pick up. Called, lady said we would have to wait. When she arrived, she said they didn't have the 20' truck and that they never have that sized truck. We have a reservation # with the correct time and pick up location. She stated she didn't F 'ing know why and we would have to call U-Hual to find out. U-Haul stated that the reservation was made for this location at that time and that this morning it was changed by the location to Mary Esther the next town over that doesn't open for another 3hrs. If somehow a mistake was made that's fine, inconvenient but understandable. Her yelling and being completely unprofessional and incredibly rude was unacceptable. If she's an employee, I hope she moves into a non-customer service position elsewhere. If she is the owner I feel sorry for the community she's serving..Deplorable

I always rent trucks from this location. My experience has always been great. Wouldn't rent a…read moretruck anywhere else