Were in town visiting the folk's new house, needed a quick truck rental to help get rid of their…read moremoving creates and such. Used the app to book fully on line, think like an Airbnb of truck rental, were in and out quick. Return was just as painless with a convenient key drop. Never saw or talked to a single person, fully automated

I do not give out 5 star reviews very often. In fact I do not give reviews unless service was…read morereally bad, or really fantastic. Happy to say I had a great experience with Collin and the hitch install I had completed on my vehicle! What I noticed during my experience and what is driving me to write this review is the following. 1. Great communication! There was an issue with getting the particular hitch I needed delivered to the store on time (not their fault). Collin was proactive in communication. Kept me appraised of what was happening, and took responsibility (again, this was out of his control but he took personal responsibility as I would expect from a leader) 2. Great customer service! I hung out at the store while I they installed the hitch. There were a couple of customers that came in with issues that could have been a negative experience if not handled properly. That was not the case here. The staff and Collin exemplified customer service and each issue was cared for swiftly and without any problem. 3. Great staff and a tight ship! Everyone seemed to be in a good mood, engaged with their customers, and high energy all during the rush of a Saturday morning at a U-Haul shop.

i've rented for one-way four times in the last six years from U-Haul. It wasn't until this recent…read moreexperience that I realized that the U-Haul corporation has changed our policies to take money from their customers and I will not ever use them again. I returned my U-Haul trailer two days early and they said oh they no longer give refunds on one-way They also tried to charge me for 2 gallons of gasoline when I left it at the same location, which was 9/16 of a tank. They also tried to charge me for a fee. I had to take pictures to check it back in, but they did not provide me any pictures saying that they were unhappy with the cleanliness, even though I've returned it in the same state with the same quick sweep that I've done every other time. The U-Haul truck specifically the identified one that I rented was gone the next morning, which means not only did they take the entire amount and refused to give me a credit, but then they re-rented it, which is double dipping. These large companies are taking advantage of customers and I think it's time that we start making sure that we show them with our buying power that we do not want to deal with unethical companies I have rented from enterprise three times this year alone without the same trouble and I've always got a credit back if I return it early whether it was one way or return. May I suggest you go to budget, enterprise, even Home Depot will rent you a truck but whatever you do if you don't fleeced in your pocketbook, find an alternative source to U-Haul

This place have the worst costumer service, really bad Service, Tonya Harris have a really bad…read moreattitude , please don't waste your time and money in this place, she don't deserve to have uhaul authorized Dealer, because she is unprofessional, please read reviews, before rent a truck in this location!!!! Be a we're!!!

If I could give 0 stars I would! There are 3 other places to rent Uhaul's from right around this…read morelocation. (One being less than a mile!) Rude and VERY unprofessional. I own a business and if I had an employee working for me with this ladies attitude- she'd be OUT THE DOOR. Don't waste your time dealing with these people! I sincerely wished I'd read this other one star review before I books with them.

The absolute worst customer service experience I've ever had! Made a reservation for my 8hr move at…read more7am. No one at location on arrival for front seat pick up. Called, lady said we would have to wait. When she arrived, she said they didn't have the 20' truck and that they never have that sized truck. We have a reservation # with the correct time and pick up location. She stated she didn't F 'ing know why and we would have to call U-Hual to find out. U-Haul stated that the reservation was made for this location at that time and that this morning it was changed by the location to Mary Esther the next town over that doesn't open for another 3hrs. If somehow a mistake was made that's fine, inconvenient but understandable. Her yelling and being completely unprofessional and incredibly rude was unacceptable. If she's an employee, I hope she moves into a non-customer service position elsewhere. If she is the owner I feel sorry for the community she's serving..Deplorable

I always rent trucks from this location. My experience has always been great. Wouldn't rent a…read moretruck anywhere else

We made an online reservation to reserve a 26' truck one way, picking up from Fort Walton Beach…read more(Dealer 325421) on January 24, 2020 and dropping off in Lawrenceville, GA (Dealer 300454). We picked up the truck as planned on January 24 at approximately 4:15 p.m. We took the truck to the first location and proceeded to load the truck. The next day (Saturday Jan 25), we attempted to head out to Atlanta and discovered that the truck wouldn't start. We called roadside assistance and they sent someone out to look at the truck at approximately 4:00 p.m. Roadside assistance indicated that the starter was dead. At approximately 6:00 p.m. we called Budget Truck to determine whether or not they had another truck we could swap out with as we needed to be in Atlanta ASAP. We called roadside assistance and was on hold for 74 minutes at which time a very rude supervisor named John R. came to the phone and told us that he could only speak to the person on the contract and that regardless, it wasn't his problem and there was nothing they could do as they needed approval from Budget Truck. We made another call to Budget Truck at approximately 8:00 p.m. at which time we were told that they were closed and that we would not be able to speak to anyone until Sunday Morning (Jan 26). Sunday Morning, At approximately 10:00 a.m., we were notified that there were no available trucks, therefore the moving truck that we rented would be TOWED from Fort Walton Beach, FL to Atlanta, GA (approx. 350 miles). The tow truck arrived and we proceeded to Atlanta at approximately 1:00 p.m. We arrived in Atlanta at approximately 8:00 p.m. (24 hours past our due arrival time). Due to the inoperable truck rental, the tow truck driver told us that he would have to drop the rental truck in the front of the house, we would need to unloaded the truck without being able to move the truck and then we would need to call Budget to come tow the inoperable truck. We unloaded the truck on Monday, Jan 27 and called Budget to come get the truck. We notified Budget that we had 2 additional storage locations in which we needed an operable truck to finish moving our household items. They brought us a different truck so that we could complete our move, however a move that should have taken 1 day, ended up taking 5 days. We called Budget customer service on Friday, January 31 to voice our concerns regarding this chaotic experience and was told that someone would call us within 72 hours. We received the below email and returned a call to Budget Truck on Monday, Feb 3. We spoke to Jason and he notified us at that time that our credit card had been charged an additional $426.76 on Feb 3, due to additional days being charged! He indicated that he would be able to refund the additional days as he saw in the notes that roadside assistance did not notify the receiving location the roadside delay. He also indicated that he could refund $90 of our original rental fee for any inconvenience your company may have caused. This is totally unacceptable!! As stated before, what was supposed to be a one day move with people waiting in Atlanta to help move our household goods, turned into a 5 day fiasco with myself and my son being the only people available to move due to your company not having a back up plan for mechanical issues. In my experience, engine starters do not just stop working all of a sudden. This leads me to believe that your vehicles are not maintained properly. In addition, I have read subsequent reviews that indicate that Budget Truck does not inspect their vehicles prior to renting. I understand that mechanical issues happen from time to time, however there should always be a back up plan in place for these situations. There should always be a swap out vehicle available so as not to inconvenience the customer as well as provide excellent customer service.

Be aware of this business! They will use enough gas to make the gauge read below full to call you…read moreback out hoping you don't come so they can charge you the $35. Had to drive 45 minutes one way back there to put 2.7 gallons of gas in the truck to avoid the charge. Be aware!!!