This place is fine as long you don't need to interact with the owner. The owner is very well coached by her lawyer and is very concerned about her waivers being filled out. She's less concerned about the children and communicating with the parents on ways to handle any incidents that may come up. I only met her today after 3 years of being there. I suggested she make herself more available for parents by possible adding a picture and a bio to her website or maybe wearing a shirt that says "owner." (She immediately told me how she was very accommodating and has been running her business for 35 years.) I also have never met or have known who my children's coaches are despite sitting in the lobby every week for 1 year. I guess this works for some people but If your children are younger and cannot advocate for themselves, I would recommend another studio/gym. The owner of this one isn't interested in children and their emotional well being but more of the business. read more

Acrofitness - Withdrawal form - Performing Arts Near Me - Mooresville, North Carolina

This review is comparing this type of business to others in the area, not to businesses and customer service at such businesses inlarger metropolitan cities. That would not be fair. My son absolutely loves parkour class. From what I can tell the coaches are emotionally connected, not unkind, and are fairly skilled teachers. I say from what I can tell because the management ensures it's nigh near impossible for whatever reason for the parents or caregivers to see what is happening when their child is inside the classroom. Unlike some studios that have an open gym with the viewing area this one not only has no windows to the gymnastics room but also teeny tiny video screens you really can't tell what's going on or which one your child is. They have "no parent" signs on every door! and if you want to see a class before deciding whetherto plop down hundreds of dollars forget it. They will not allow parents to go inside and watch because it "will distract the children", and " there isn't enough room". For the record the rooms are huge but it's a business, they have a corner on the market in the area, doubt they're going to change policy for any parents anytime soon, quite antiquated. There's a lot of exotic animals here - parrots, turtles etc. Apparently there is a kind hearted and rescuing zoologist on staff, random and unexpected... kind of neat. The animals seem to get good care. Heads up they will not send you a heads up email but you will definitely get charged a late fee every month if you do not pay on time. Also charged if you use a credit card. Also the siblings play area in the lobby costs money. This is a new one for me also. Maybe it's because there are "staff" in there "watching" your child. Ahem, don't go too far. So I feel like I would be neglectful in this review I didn't mention that my child was injured pretty badly in a class here and although according to him and his teachers he was following directions and no one was to blame, no one told me. My kids are pretty tough and play hard, but this injury required multiple visits to the chiropractor and a lot of days with heat and ice on the couch. They didn't bother letting me know until I called and sent an email the next day alerting them and wondering if anyone noticed anything. The response was not really concern for my child but instead defending the teachers and the programs safety which wasn't even the point. That was disappointing but not surprising. We decided to continue on because he loves it so much but with a little trepidation. That being said, the gym section has lots of good equipment and the kids love it and the teachers seem pretty good. Price is reasonable. Welcome to Mooresville North Carolina! read more

Not that I think anyone visits Yelp to read reviews of much more than restaurants and bars (which, honestly, makes me immediately question the motive of anyone who leaves a high-ranking-but-overall-negative review about a kids' tumbling business), but a cursory review of the previous poster's other feedback sheds light on an apparent unhappiness with an awful lot. In the event anyone *does*, in fact, stumble upon this page while on Yelp, as a person who has had all four of my children in Acrofitness over the past 18 years, I'll spend a few minutes writing a more comprehensive review and countering claims made by the previous poster. {Private Classes.} Acrofitness, not unlike any other dance studio I know, holds private classes for students in spacious rooms with viewing windows and three 50"+ monitors in the lobby that are live-streaming what is happening in every, single room at all times. My children have taken dance classes at other studios that (understandably) wouldn't let me waltz into the room during classes, nor did they have viewing windows or live-streaming monitors for me to watch my kids. One day a week, my youngest daughter attends Acro for three consecutive hours, and I don't stay there with her. Acrofitness takes the care and protection of their students very seriously. When I am not in the studio while my daughter is in class, I am grateful for Acro's policies not to let other parents/people I don't know wander around and have access to my child and hundreds of other peoples' children. I trust the Acro staff. I don't trust other people that I don't know. Acrofitness beautifully balances protecting the students in their care while also allowing parents to watch their children having fun in the classes they love. Best of both worlds. {Late Fees.} To say that Acrofintess does not send notices before assessing late charges on monthly tuition payments is absolutely untrue. Like many others I know, I'm a busy mom and, in the course of 18 years, I have let my Acro payment slip my mind. I have gotten an embarrassing number of very friendly and understanding reminders, which have always jolted me into remembering to make my payment before a late charge is assessed. Purpose served! Acrofitness is very clear about its policies when people sign up for classes, and staff members send reminders of those policies quite often in emails and in Acro's creative monthly newsletter. Acrofitness is a business and runs on a budget just like my family does at home. If Acro assesses me a late fee, it's because *I* screwed up - not them. And if I don't want to pay a late fee, I just make sure my payment isn't late. It's really that simple. {Jungle Gym.} Acro boasts a large, state-of-the-art jungle gym, an indoor playground for younger children. Picture a colorful ball pit and twisty slides with peering windows enclosed by a sturdy net that kids, in places, can climb. There are also toys and activities on the ground for toddlers. The children who play in the jungle gym are safely enclosed in the structure once they enter it. It is very safe and secure, and several staff members are in the jungle gym at all times to quickly tend to little (expected) bumps and bruises. My kids have joyfully - and without incident - played in the Acro jungle gym for years. It is a bonus/feature/attraction of Acrofitness, and it takes money to staff and maintain. My advice to any parent who has an issue with paying a small amount to have people babysit their child is: don't have someone babysit your child. Don't utilize the jungle gym. It's optional. Problem solved. {Injuries.} They're going to happen in a fitness program. My oldest daughter - who spent 15 years in Acrofitness - has split her chin open while in class. She also dislocated and broke her elbow once in class. She suffered minor sprained ankles, bumps and bruises along the way, too. These things are to be expected. Acrofitness' response has always been quick, compassionate and proportionate to the injury suffered. Acrofitness is a business, but it's more like a family. We entrust our children into the staff members' care, and they, in turn, provide a safe and fun environment for our children. It's worth every penny invested. read more