I tried to handle this on a personal level with the owner prior to posting a review. To start this seemed like a great place so we booked my son birthday party here for March 7th. We booked a basic party package which based off the website appears to include, trampoline park, play gym, and comes with pizza and drinks. Once the party got closer I got a call from the owner, to which she had to leave a message. Once I tried getting back into contact with the owner it seemed near impossible. I did finally talk to them via text the day prior and they had an employee call me back. Sounded like we were all set to have our party. When you book you get emails confirming and a virtual invitation, do NOT use the invitation it includes their old address and brings everyone to the wrong location. Their new location is located on the website in a very small box stating they are moving and "closed". No worries here we pivoted and made it in time for the party. We when arrived the location is SO HARD to find, no signs, or indication that is the location. Super small parking lot, with black spray on the front of the building. Again, if they were moving ok no worries. Once we got settled, and we asked for the game cards that we were told were part of our package. We got those and the kids started playing. After about 10 minutes we realized we did not see the trampoline park, or play gym so we asked. To which we were informed were not set or available for play. Now mind you, based off their website the "contract" which the owner continues to bring up in responses this was NOT made clear that these were not available. There were at least 3 other families that also had parties planned this day who also, were not aware of this. Let along squeezing a lot of people in a small space as family was told they "overbooked" on accident. The staff was handling this the best they could but were very stressed at the questions and anger they were facing from those that had booked. I felt horrible for them, especially when I found out the owners husband had been their the entire time and did not address anyone until he was called out by one of the mothers there. At this time he came out acting clueless as to what was going on and could not give any answers. When we were leaving the husband did come up to my husband and talk to him stating "yeah I guess we did open a bit sooner than we should have" to me this indicates they knew exactly what they were doing. Moving forward I tried reaching out to the owner for a full refund of what we paid. I was met with the offer of $50 and free day passes (for an attraction with no actual open date). We declined based off the misinformation and lack of professionalism around still being open and the disappointed caused from their actions. The owner has responded and stated based off "contract" agreed to, and the fact that we stayed for our party time (which is outlandish, as where else were we supposed to go when we had party guest and our kiddo ready to play with his friends) as to why we won't be getting a refund. I truly feel for these owners but do better. This is very gross business and to do families this way is unprofessional. I do not recommend this facility at this time, in the future maybe once they get it together and ensure they clearly state what you are paying for. Side note to this: treat your employees better, these poor young adults were about in tears. I tipped them both before I left for handling themselves so well during the chaos they had thrown there way by others and thanked them repeatedly for their time and efforts. Update I'm regards to the owners response. Partial refund as I stated was $50 and free passes. Again, we have no intentions on coming back. The "arcade" had about 5-6 playing games and then claw machines that were disappointing in the sense they were barely strong enough to pick up the large items within the machine. Overall, poor experience. I do not believe the employees are treated kindly based off conversations with the and watching them struggle. Regardless of your husband being involved he was present and should have offered some support as he was present in the building. Wish you best in this endeavor. read more

This is a tough one, because I hate to write less than satisfactory review for a small business. The positive - my daughter really loves playing here. She loves the slides, the trampolines and the ball pit area in the toddler spot. However, most of my thoughts aren't as positive. To have not been here that many years it looks so run down. We haven't been in a year and it seems like 15 years. It's dirty, things are broken, and again.. DIRTY. Spaces like this just take daily maintenance to keep them great, such as wiping down the walls, tightening screws before the item breaks, scrubbing services that are high contact. (I have worked at a children's museum and know that a place like this can be hard to keep up when it is well loved, but day to day care makes it much easier as well as having staff not just glued to the front desk) I guess I was more disappointed because we arrived right as they opened and you can tell nothing was vacuumed from the day before, or simple things like picking foam scraps off the trampoline. We likely won't come back anytime soon, but if you are not a clean freak like me - your toddler will probably enjoy it! read more

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This place is everything. Took my son to a Bluey Meet & Greet. Like what!! He had a blast I was out of breath but he was happy. It was a bit far from me but I have to bring him back. read more

The Fun Factory - Kids Activities Near Me - Salisbury, North Carolina

I came here around 1:15pm on a Saturday so that my son could spent time with his siblings. There just so happen to be a birthday party going on too. It was $12.99 for my son. Adults (2) who spectate is free. My son got a blue wristband that said Saturday on it. All sales are final. It was very busy inside. They do have cubbies for shoes and jackets. They have 2 massage chairs for adults. There is a sitting area for eating. They have an ice cream venting machine and drinks for purchase. They also have other food and coffee for purchase. They do have a water fountain by the restrooms. There is a ball pit area for younger children. They have a small arcade area along with a trampoline areas and a "ninja course". They have 3 party rooms for birthday parties. Around 2:25pm, I got ordered the Summer Squeeze Lotus Lemonade ($4). Their desserts are made by different bakeries. I got a peanut butter cookie ($1.50). The cookie was made by Abigail's, which is not far from this location. Both the drink and the cookie was tasty! I noticed that most of the staff have grey shirts with the company name on the front. I think it's cool how they have the staff's name on the back of their shirts. Another adult put a $5 bill in the basketball machine and it didn't give change or more than one credit... So beware of that. We stayed about 3 hours. Around 3:30pm, it started to get less packed. Good experience. There's no time limit! read more

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My boys & I, LOVE THIS PLACE! It's perfect for little ones & Big ones, Too!! From the pictures online, it looks a lot bigger than what it is. But, having two children that like to go different directions, that's a good thing! It's always very clean and the workers are extremely helpful! They have a snack bar, that's very reasonable! The admission price is also extremely reasonable, compared to other bouncy house/trampoline parks we've been too! We can't wait to go back! read more

If you're looking for a place to host a bday party or just bring the kids to release some energy, this is the perfect place. As we entered the location we were greeted by the front desk staff. The cost was only 12.99 I believe for kids 7+, 10.99 under 7. The arcade games require a game card and majority of them cost $1.00 to play. The trampoline and cushioned play area were great! I'd recommend and would visit again. read more

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I'm surprised this place doesn't have more reviews! It's like a hidden gem for the area. The only reason I discovered it is because I researched indoor gyms on maps and they were open to the public on Saturdays. It's like a Safari Nation meets Chuck E Cheese, meets trampoline park, meets Q's corner all in one place. Something for every age, awesome hours and affordable pricing. Though I prefer checking places out for the first time on a weekday (since it's less crowded), I did enjoy knowing there is something available for indoor play, that's open late, on Saturdays. Check in is easy and the admission includes 2 adults and 1 child for $11 if they are under a certain age. Upon entering there is a ball pit and slide, a dining area for taking a snack break, and a big jungle gym play place. As you go further back you'll notice an imaginary town for pretend play, an arcade, mini trampoline park, and an American ninja warrior obstacle course, plus several rooms you can reserve for a birthday party. If you win tickets at the arcade you can redeem them for prizes, just like at Chuck E Cheese. Near the prize section there is also snacks for purchase. Nothing substantial, mainly sweets and chips. The only aspect of it I didn't enjoy was the noise level and flashing lights. With it being a Saturday and at least 3 different birthday parties going on at the same time, it was a lot to take in. The rock and roll music they have playing on the speaker didn't help either. So if you or your child gets over stimulated easily I would advise going on a weekday in the morning. Lots of older kids there too so had to keep an extra eye out on the trampoline and toddler area since it's not being monitored by any attendants. One improvement I would suggest for the toddler area is to have padding on the window sill. It's easy to slip and fall in the ball pit and that ledge was making me nervous the whole time. It's a simple fix so I hope they take it into consideration. Overall a fun place to go for the whole family. read more

This is a cute, fun little indoor play place. It's not as overwhelming as the giant indoor centers where you can get nervous about losing your kid. I feel very comfortable sitting at a table and having my three and five-year-olds run around and knowing that they are very close by. There's a ball pit/soft play area for 5 and under, a jungle gym type thing with multiple slides, an obstacle course, a small trampoline area with padded walls, and a game section. I would say this is best for ages eight and under. We've been three times and love it. Great for a play date. read more

The Fun Factory - Kids Activities Near Me - Salisbury, North Carolina

Everything. First off limiting the amount of kids in the toddler area and not allow kids over 4 in the toddler area. Then be better about cleanliness. Update the party rooms. Get new foam blocks. Overall this place needs a major TLC job. Also $260 for a birthday party is so over priced for what you get. read more

It was our first time here and my children and I loved it. There's an 8 year age gap with my kids so this is definitely a nice place for both of them. I'm only giving them 4 stars though because I think the baby/toddler area needs to be cleaner. You can see hairs and black stains in the foam area too. It says it's for children under 5 but they don't really enforce it. Overall, it was a good experience and we will be back. read more

I bring my two nephews (ages 9 and 11) often, they always beg me to come back! I get to enjoy a really good coffee and relax in a massage chair while they play. It is so nice for me to let them get their energy out. They love the trampolines, the large slide playground area and the ninja course. We usually finish up with a couple games of ski ball or air hockey in the arcade area so much fun! I would and do highly recommend to all my friends. We often meet there with their kids so they can all play together. BIG TWO THUMBS UP!!! read more

This is a fun place for your children, however, do not have a Birthday party here. I could have gone somewhere else and had a better experience. Your hostess is not at all accommodating. What you will get is a room and the only thing anyone does is drop off the pizza. I had to go ask for the drinks and the girl kept rolling her eyes at our entire party. I would have expected a little more for $260.00. I could have saved money and went and ate before we came if I had known this really is not at all a Birthday party place. So diappointed for my granddaughter. read more

We went to the fun factory with our toddler, tried staying in the ball pit section but it was very dirty. I tried sitting on the floor to play with my kid but I felt like I was just sitting on dirt, also felt like the toys they had in there were really old. Picked up hair out of the ball pit and most of the toys were pretty dingy and some broken. The padded "walls" around the area werent very sturdy and the window in the ball pit didn't have padding on the hard corners. That area should also only be for 3 and under because some kids are way too big to be playing around toddlers, I'm sure a lot of them were over 5. Parents weren't watching their kids so they would just push and run over my kid, she couldn't really slide because the older ones were getting ahead and pushing her. which I know it isn't the companies fault but they should have an employee monitoring each area. Overall, I'm glad Salisbury is getting an indoor spot for kids but they really need to clean it more and have more employees. read more