Nya provides HORRIBLE customer service! I want to talk to the owner to give him/her the full version of the events. For the general public: I bought a Samsung TV from Costco. Costco opened a ticket with Samsung for a repair. Samsung contacted ACS to take care of the ticket. I called Samsung to find out what was happening with my ticket, Samsung agent called ACS and Nya was rude, she just said "she has to call us directly" and hung up on him. I called NCS the next day and after a heated discussion she hung up on me. She needs to go. Costco and Samsung are in the loop now about Nya and her nasty customer service. read more

This company was assigned warranty work on my dryer by Lowe's, absolutely horrible service. I cannot get a solid ETA for repairs. I have not been able to get a call back from this business to answer questions. I do not recommend this business for any repairs, find a different company. I cannot post a negative review, we are forced to give at least 1 star. read more

Has has my microwave for four months. Pretty sure they lost it and are hoping I stop asking. The only good thing I ca say about them is they are as polite as they are useless. read more

I was supposed to have an appointment today, 3/26/2026. The lady on the phone mentioned that someone would call me an hour before their arrival. To confirm, I called on the night of 3/25/2026 since I hadn't heard from anyone to verify the appointment. When I called, I spoke to a woman who informed me that there was a mix-up and we were not scheduled for 3/26/2026. How could that be when we were indeed scheduled? She stated she would get us on the schedule immediately for 3/26/2026 and call me back shortly to confirm, I never heard back from her. Then, on the morning of 3/26/2026, I called again, and the lady said we had denied the appointment on March 24th. I insisted that we absolutely did not deny any appointment. I then let my husband speak with them. So apparently, they had called to see if we could reschedule for an earlier time on March 24th, but my husband told them no; we wanted to keep our March 26th appointment, and they ended up canceling it entirely. They promised to call us back today with a time for them to come out on March 26th, but we still haven't heard from them, and it's now 12:30 PM. People take time off work to be there for your service technician, and then you fail to confirm and mess up the entire schedule by removing us from it just because we didn't want the earlier appointment on March 24th. That is some incompetent office management right there. read more

I am extremely disappointed with the ACS Tech protection plan through Lowe's. Their customer service is rude and unprofessional. They repeatedly called from out of state to "verify" the same information I had already submitted online, and then acted annoyed--especially considering how many spam calls customers already have to deal with. Instead of helping, they chose to argue with me, hung up on me twice, and still refused to schedule a repair date for my washer. This level of disrespect and lack of professionalism is unacceptable. I would not recommend this "business," ACS Tech, to anyone. read more

Referred as the only option by Samsung to speak with a technician. Even though I'm based in NWA. I called described my issue, asked if I could speak to a technician to further talk about my issue. Was met with "the only option to speak with a technician is to have them come out and visit you". I was then informed that all and supervisors were remote. I then inquired about the ability to speak supervisor, which I was met with, "There is no way for me to do that. I could leave a sticky note and leave your name and if by some happenstance, anyone were to come in here and see it then they might give you a call, but probably not". The only way to have anyone to you is to have is pay for them to come out to your house. Which would be $350. Seems kind of like a money grabbing scam. read more

Stay Away from ACS! Terrible! We had the same service guy come out three times and could not fix our machine. He was a total jerk and hardly spoke a word. Lowe's should get rid of this service company! They never keep the same appt that Lowe's gave us and can't fix the machine. instead of saying he couldn't fix my machine, he claimed we have an infestation but never said what we are infested with. We have a regular pest control company come on a contract so I can't imagine what he is referring to. He did state in front of 3 people that he would never admit to not being able to fix it! Stay away from ACS! They are terrible! read more

Absolutely terrible company. Samsung contracted them to do a repair that had already been diagnosed on our refrigerator. Tech came out, said they couldn't do repair and Samsung said there would be no charge and they would send someone else. This company is now trying to bill us for doing absolutely nothing. Even if there was a service charge Samsung said they would cover it. Absolutely terrible customer service when we asked what was going on, said she was going to call the police if we didn't pay? Ridiculous. read more

Very poor customer service when you call in. someone answers the phone immediately, doesn't take a breath asks you if you want to be on hold and then .....boom immediately puts you on hold!! I called 3 times trying to say no!!! I was hoping I would be heard, but realized It makes no difference you go to an immediate hold. As far as the repair people, can't say, issue not resolved. The initial meet and greet on the phone experience is poor. Do not expect them to be within the four hour window for arriving. I don't blame the repairman, but somehow their system of taking care of customers could be better handled. Next time I buy a major appliance it will be from a local dealer with an in house repairman....if that exists anymore read more

Tech came out to replace part recommended by manufacturer that warranty company ordered. He was visibly irritated to have to work even though the unit was already dismantled for him from teoubleshootig with mfg. After removing the old part and replacing it with new the tech got a new error code and said he would have to order additional parts. Turns out he didnt plug everything in correctly and instead of ordering the said part needed he reported that the unit showed signs of infestation at some point on the outer protective casing but no signs inside. He never reported the additional issue (that was caused by him not hooking things back up) and just filed it under not repairable after taking the part ordered with him. The unit had a balancing issue prior to having the error code resulting in the board not engaging. But since the tech neglected to get to the next stage of diagnosis before of incompetence my claim is being rejected. read more

My LG TV needed repair and LG contracted the work out locally to ACS. This company is completely inept. They lied about not receiving a work order from LG until LG called me to see what the repair progress was. When I told them that after 3 weeks nothing had been done by ACS, they called and miraculously the next day ACS called to schedule a tech come out with the part to fix the TV. How could he have the part without looking at the TV first? A week later the guy shows up and what do you know, the part be brought won't fix it and says it needs a whole new panel and that LG may just pay for a new TV and LG should contact me the next day. No, they didn't. LG customer service doesn't know anything about it. I call ACS and they put me off for their standard answer to everything, 3-5 business days. I'm 5 weeks in with no TV. Another week goes by and nothing. I call ACS again and they say they don't know if a panel will be ordered, that "these warranty companies can take a long time" and they'll let me know if the part is ordered. Crickets. I call LG, who calls ACS with me on hold and ACS refuses to talk to them or give them any information. LG says they'll email the ACS manager. Another week goes by and I haven't heard from ACS, so I call them again and they can't say for sure parts have been ordered and don't have tracking. I call LG to see if ACS replied to their email and no. They try to speak to ACS and again they refuse to give them any information. LG tells me if I haven't heard anything in 3 days to call them back and they'll go another route to resolve the issue. I call ACS after another 5 business days and they tell me TWO parts were ordered TWO weeks ago. They can't tell me what the parts are, because there should only be one-the panel, they have no tracking and no timeline of receipt. At this point, I've been without a TV for almost 2 months and am furious at this whole process, their rudeness and noncommunication and say as much, including that I'm leaving them a bad review and a complaint on them to LG. Next day, LG calls and says ACS is now refusing to do the repair - which someone said they did to them in another YELP review. I guess spite is ONE way to run your business! LG is arranging for a different repair company to take over the work. I'm expecting to be without a TV for 3 months. Stay away from ACS for appliance and electronic warranty work. read more

My girlfriends washer quit over a month ago, got ahold of the warranty company, who sent a part out, and then scheduled a technician to come out. This technician showed up, and didn't do squat. One of the ABSOLUTE laziest guy I've seen yet. Kept saying he couldn't do anything until the washer duplicates the issue( I understand this) BUT he didn't check ANYTHING else. Just messed with the dial and seen that it was throwing errors, cleared errors and said "he can't hang around waiting on the washer to act up" didn't check into any other issues, tried to have my girlfriend sign a paper saying he fixed the problem, she didn't he got mad and left. Today 5/22/2025 another (different) technician came out and within 5 minutes figured out the capacitor was not working, and unfortunately it's built into the main board, so THAT will be replaced AND he's going to get ahead of another potential problem and replace the drain pump because it didn't look too good. He pulled out the washer, looked behind it, and under it (other guy didn't) and was very happy to keep my girlfriend informed and up to speed (other guy acted like he had better things to do.) so if you get this company to come out to do any warranty work, and the black gentleman with the tattoos ( not racist or prejudice against anything, just can't remember his name, or if he even offered it up) be prepared to be disappointed if he has to diagnose anything. Wish I could leave a one star review for the previous guy, but the guy today was most helpful. I hope ACS management sees this and deals with no help guy accordingly. read more

This company is the worst that I have ever had anything to do with. We have always home warranty and put a claim in the first of Nov. They said this company would call in 48 hour if not I was to call them. I give them 4 days and I called. They said they hadn't gotten the orders. That was a lie. A week they called said it take a week to order the part,i told her she didn't know what was wrong, she said i know what it is. Send me the numbers and itll take a week to get it in, and a week to fix it, she called and said the part was in a week before Thanksgiving whated to come the 27th. The repairman came in and I said I'm glad you finally got the parts . He said I don't have the parts. I don't know what is wrong till I look at it. I need to numbers. I told him what she said and I had sent her the number 2 different times. They called last week and said the part was in and wanted to come today Sunday. I told him no. We wasgo to church. He said we we have to see when we come. If they call whating to come Christmas eve. There not. ​ He said how stupid he thought they were to send him up here 2 1/2 hrs one way and back 2/2 hrs back. Now he has to travel it again. I'm not happy at all. I will tell others about how awful they are. I won't recommend to no one. read more

I dont know even where to start, the rudeness, incompetence, unorganized, idiocracy, unprofesionalizm. The worst are the people that make the appoinments. This is there 6th visit and the phone person insists that I aggree to pay a $300 service call fee for an in warrantee repair after theve been the 6 x to repair. Crazy. read more

Despite replacing three parts, this company has not been able to fix our dryer since it was installed 2 months ago. Lucky for me, I get to wait for a fifth attempt on repairing the problem. ACS was hired for a Lowe's warranty repair, and from the Office Manager (who was too busy to talk to me because she was "training a new employee" to the operator (who has had a horrible attitude every time I've called), this company should not be allowed to touch appliances because they have no idea what they're doing both technically and administratively. read more

This is by far the worst customer experience by any company I have ever had to deal with! Lack of communication is WORST! The CSR's aren't provided any correct information, they order parts without ever seeing your appliance, the technicians are clueless on what's actually going on before they arrive at your home, they don't have the right parts to fix anything, there is no supervisor you can speak with, etc. Purchased a new Samsung Over the Range Microwave from Lowe's in Nov. 2024. By Nov. 24th, 2024, it stopped working. I called Samsung for warranty repair and they referred me to ACS and said they would call me to schedule the repair. ACS called me the next day (Nov. 25th) and said they would need to order the parts before they could schedule the appointment for the technician to come out. I was told the parts would be in to them in 10 days. I'm not sure how they knew which parts to order since no one inspected the microwave before ordering! ACS called me on 12/3/24 to say they had received the parts and could schedule the repair for 12/17/24. A technician shows up on 12/17/24 and doesn't have the right parts to fix it. (IMAGINE THAT!!!!) He insists that it will be better if he then TAKES our new microwave with him to the shop so it can be repaired there. Once he had the actual parts needed, he could repair it at the shop and then schedule the repair to bring it back to us. We didn't see how we had any other options at this point. On 12/30/24, I called for an update and was told that the parts still hadn't arrived and they couldn't give me an update. So I called Samsung to update them and see what other options I had. Samsung told me that since ACS had taken the microwave and had already ordered the parts, that we had to wait for them, but did also tell me that the tracking information for the part showed that it was supposed to arrive on 12/31/24. On 12/31/24 I called ACS to find out when we would be scheduled for our microwave to be returned to us. They said they couldn't get us in until 1/22/25. That's ANOTHER 3 weeks without a microwave after already going Thanksgiving and Christmas without it! Again, I don't really have a choice because ACS is holding the microwave hostage at their shop. On 1/6/25, I received a call from ACS that they could bump us up to 1/17/25 for our next appointment. I agreed and my husband took another day off work. 1/17/25, the tech shows up this morning WITHOUT THE MICROWAVE!!!!!!!!!! And has NO idea what's going on. He calls the office and they said there was some miscommunication and he's there to pick up the power cord. UMMMM.... we don't have a power cord or the microwave, ACS DOES!!!!! He then tells my husband that there has been a mistake and since he's now on his way to Arkansas, he can't go back to OKC to pick it up and we would have to reschedule AGAIN! I called and finally got ahold of one of the CSR's, she immediately went to escalate my call and I waited patiently on hold with her for over 10 minutes waiting for someone to help us. That person she was waiting on never came to the phone, instead she was messaging the CSR that I was on the phone with and said that they are HOPING they can get us back on the schedule for early next week. But they can't tell me when I should even expect the call to schedule the appointment, much less on when the actual appointment to bring my microwave back will actually be! We will have to schedule yet more time away from work and hope this microwave works IF they ever actually bring it back. This is utterly insane!!!! read more

so they came to fix my TV. they didn't fix properly. part they replaced fell out of TV. I called they don't warrenty there own work .was told I have to call manfacture again. I left a Google review they called me this morning to tell me the owner said since I left a bad review they will not be back and to call manufacturer to find another company to fix it .they are the authorized repair facility for my area. read more

A Lowe's warranty company that is by far the worst, most unreliable company I've ever dealt with! First, they say a tech will arrive "with" parts since our freezer was having a very common problem. Tech arrives, no parts, does a ten minute check, then say he will order parts and return when the parts are in. Then another tech arrives 10 days later, (with no parts), to do another analysis of the problem & knows nothing about the 1st tech or any parts. Then a third tech calls the next day to tell us he is coming to analyze the problem & we said don't come unless you have parts. So he arrives with parts and leaves. A week later our freezer is still only cooling down to between 10 & 20 degrees. It was working down to zero degrees before all this started happening. We have had the freezer 7 years. After calling multiple times about it, ACS responded that we must have too much stuff in our freezer so it's our problem. Each person we call there knows nothing about any of our previous call, so they definitely do know know how to be organized. read more