I was in the process of purchasing a home and my loan agent referred Jessica Liu to service my home insurance. Jessica is such a delight to work with. She is very responsive and takes each case as her priority. I have since requested estimates for both home and auto insurance together. She has provided competitive rates and a chart to break down the different rates and policies. She has taken good care of us and trust she will take good care of you too. I highly recommend her. read more

They had me insured for 2 years, claiming that my policy applies to my sculptures. It doesn't, it didn't. Total scam. Buyer beware! If you're a crafts person, selling your wares, then you may be okay, but if I were you, I'd check that fine print. read more

I was buying a new rental property in California. My existing insurance agent said none of their carriers would cover me. I reached out to two additional insurance carriers. None of them could cover me. My realtor recommended ACT Insurance. Insurance agent Tina helped me shop for an insurance that could cover the house. Tina was very likable. She is upfront, clear and always returns my phone call or email. She found an out-of-state company that could cover me. In the end, I was also able to find one more insurance agency that was able to cover . However Tina's rate quote was $800 cheaper than another company I found with the same coverage. Overall, I highly recommend Tina for your insurance needs. read more

Sarah reached out from the company and resolved my complaint very courteously and professionally and followed up with an email summarizing what we discussed shortly after. She also said that my feedback would be taken into consideration for future training purposes. She was concerned, clear and I'm happy with the results of the conversation. read more

Cheap but will not get back to me about adding additional cities and shows to my insurance for my small business. I have deadlines and this is unacceptable. I paid $300 for the year and now have to pay $35 for insurance through event because NO ONE will even email me back. Unprofessional. read more

We had to unfortunately deal with Jessica because of a mutual customer for our offices. She was very rude, argumentative and not professional when our company was trying to deal with her company. Her service was slow and all we heard was excuses. She doesnt seem to genuinely care for customers needs and seems to put her needs and her company needs first. read more

I have been using ACT Insurance Services for a number of years now for auto liability, home, earthquake policies and life insurance. The staff is friendly and easy to talk to and they are patient in helping me understand what policies work best for my family needs and within my budget. Having the right insurance policies is important because it protects the important things in your life and so having an insurance company like ACT Insurance that you can trust wholly takes a lot of pressure off my shoulders. I don't need to pore through the policies with a magnifying glass; the staff guides me through and highlights the important aspects that I need to pay attention to. And lastly, I have had no trouble with conversing in English with the staff. read more

People in ACT insurance are super helpful! In the past year, I was required to attain insurance due to the national implementation of the affordable care act. I just started graduate school at the time and had to reduce my working hours to part time. I was afraid I would not be able to pay for the insurance on top of other monetary responsibilities. Luckily, their representatives patiently walked me through the process step by step and provided me with detailed information about the benefits as well as drawbacks of different insurance plans. Due to this, I was able to make an informed decision and ultimately attained affordable insurance that was best fitted for me. I highly recommend their service! read more

ACT Insurance has been our only insurance agent for over a decade now. On few occasions, we tried to compare their price with other insurance companies, but ACT Insurance always came up with the best deal. They have a very good customer service. They are super friendly and always call back within one or two working days. Responding to email even faster. We have property insurance and employee health insurance with ACT. When we have a claim, ACT helped us through it. Really appreciate their hard work and would recommend to anyone who needs genuine help on insurance. read more

People over there are friendly. They tried hard to find me a good deal. It was not easy since I had a couple of accidents in the past few years. When I had my accident, they help me contact the insurance company and collect all the necessary information. I had no trouble collecting my claim because of their help. Thanks read more

Me and my wife had 2 car accidents before. ACT Insurance did a GREAT job setting up our claims with the insurance company, so that we could get the rental cars on the same day of the accidents. No complaint at all. read more