James answered all my questions in a professional manner. He sent my quotes via email very quickly.

Thank you, Vivian Ta and James Chen! I switched over my insurance plan from Mercury. I ended up with significantly better coverage for the amount I was paying at Mercury. Vivian is very insightful, helpful, and kind. James Chen is a chill and cool guy. Quick response time! I recommend Vivian and James to anyone looking for honest, personal, high-quality service. No robots here. read more

I am happy to have James Chen as my insurance agent. James and his team are very responsive and always provide excellent customer service ! I recently got a policy for my 2023 Honda Civic and it was done smoothly. read more

Mr. James Chen had to research every single question I asked, and seemed quite unsure of the information he was giving me. He gave me contradictory information and after having forked over my hard earned money, he became quite unprofessional towards me in his communication. Somehow he figured he'd send my continuation certificate to Ohio, (Ohio????? wtf??) of all places, even though *I* am located in CALIFORNIA and he has been calling me back at a CALIFORNIA phone number, and HE himself is in a CALIFORNIA office! How did Ohio get in this??? Something is really wrong here. (Smoking crack?) This is after I had requested a digital copy to be emailed to me so that I wouldn't miss my CTEC deadline. When I called him out on it, he became nasty and displayed defensive posturing, instead of apologizing for his mistake. Common sense would have or should have been in place. (Something is very wrong here in this office) I have YET to receive a digital copy emailed to me, and I would advise anyone interested in StateFarm to steer clear of this office. I don't even know how this guy got his hands on my account, as I was with Mark Freibourghouse's office and he retired recently. I'll think twice about going with StateFarm again, but definitely WON'T be using this unprofessional and incompetent James Chen any longer. I don't want this man on my account another second, who knows where else he'll send my info to, Timbuktu??? (Jfc) You would think in this day and age of COVID, that people would be thankful that you are giving them your business and putting money in their hands, but that is NOT the case with this guy. Buyer beware! P.S. The glowing 5 star reviews seem contrived and gaming Yelp system. Shady. SMH. read more

James was recommended to me by a close friend of mine. I was told I would be taken care of, and that's exactly what happened. James made everything easy and gave me great quotes. Definitely will be recommending james to others or anyone! read more

If you are looking for Insurance, look no further. Vivian Ta is the best. She knows her stuff in and out and is ever willing to help. I had a challenge with insurance and even though I wasn't able to go with them, she still took the time to connect with me with another agent from another company who will be helping me out. Even after she knew the business wasn't going to come to her, yet she took the effort to offer who could help me and connected me with that person. Imagine the kind of service you will get if you were actually a client. read more

Been a customer for a few years now and the service has been great every time. Vivian normally picks up when you call, but anyone at the office offers the same level of service and responsiveness. Overall, the entire crew does a great job by working with you as everyone's situation is different and tries their best to accommodate! read more

I was looking to get a quote for auto insurance and was pleasantly surprised by the friendly and helpful staff. Andrew was very patient and answered all the questions I had. Great customer service! Overall I had a great experience and would recommend James Chen's office to all my family and friends. read more

I was recently helped by Vivian , she provided me with a amazing customer service , she provided me with body shop that was able to take care of my claim quick and efficiently . Overall my experience was a lot less stressful with her help with the loss of my vehicle. read more

Vivian Ta is great! She is very responsive, knowledgeable, and helpful. She helped me start my policy with State Farm. Shes very nice and energetic. I always puts the customer first. read more

Been with James for years. Best rates great service especially with VivianTa. Go see or call her.

Vivian Ta is just amazing! Been very helpful since day 1. She responds within seconds so I've never had any communication problem with her. She's very meticulous, knowledgeable and helpful. If my clients or I need any insurance help, she would be the person I'd go to. Highly recommended!! Thank you Vivian! read more

Shoutout to James and Andrew for all their patience in answering my many questions! Got a great quote and after having talking to many different insurance agents I found this office staff to be one of the few I can trust. Customer service is beyond amazing! read more

The staff here are so welcoming and helpful. I would like to talk about Cindy specifically, she is just amazing and I would not want to have anyone else helping me decide what auto insurance policy to get. She recently helped me find the best life insurance policy while she was at another location and I just had to follow her to this new location. Her customer service is beyond amazing and I would continue telling my friends and family about going to her for auto, home and life insurance. Don't ever hesitate to ask anyone here for help if you ever have questions about insurance. Thank you once again! read more

A big huge thanks to Vivian for always helping me out! She always has great customer service and is very attentive with any questions or concerns I may have! Be sure to check them out and talk to Vivian! :) read more

Came into James Chen's office recently to get some information about a credit card, and within 15 minutes I got everything I needed and had completed an application! This office has extremely welcoming and efficient staff. Would recommend this agent to anyone in the area!! read more

My trusted agent who is always looking out for me and my family. James Chen exemplifies good neighbor service. Located in El Monte and definitely worth the drive to his office from anywhere in San Gabriel Valley and beyond. read more

Came in the other day to get a quote on an auto policy . The agents here are so welcoming and friendly . James was helping me out . He took the time to explain the different types of coverage offered and made sure I understood what he was talking about . Received a great quote, 100% recommend this agency read more

Walked in to James Chen Statefarm to get auto quote and Benjamin was able to get me a great deal and did a great job explaining the coverages and letting me know what was best for me. If you walk into this office make sure to ask for Benjamin! read more

All I have to say is James, you rock! I could not be happier with having built relations with you and with an excellent agency. And you represent SF in a very professional way. I felt so safe when dealing with you. I can't thank you enough for your honesty and for helping to tailor and configure an insurance plan thats affordable and fits perfectly into my lifestyle. I can now live in comfort knowing that I'm in good hands with you guys. So thanks again for everything you did for me! read more

Great friendly service at a reasonable price, that what you can expect from James and his team.. Thank you for all your help and Congratulations!! read more

I was referred to James after hearing rave reviews and I can see why. This guy is amazing! I have never fully understood my insurance coverages prior to my appointment with James. That's because not agent has taken the level of care and concern that James does with his clients. James helped me secure the right coverage at the right price for my budget and I couldn't be happier. read more

The office have a very friendly atmosphere. I came in here on a whim because they just opened and I wanted to compare prices with other insurances. The price was pretty competitive. read more

This is a newly opened Agency, but James has been with Statefarm for awhile. He is knowledgeable, helpful and professional. I transferred all my policies over to his office after hearing he opened his new agency! I highly recommend everyone to talk to him if you are looking for quality service and insurance! read more

The person James was a great help. I told him what i was looking for that was more catered towards my needs and had answered every questions and concerns that i have had. If anyone needs help go and ask for James read more

I was very impressed with the customer service once you step in through their doors. The entire staff is friendly but most importantly really helpful. They don't mind explaining their different auto insurance policies in detail to find the best coverage for you! read more

I got my life insurance here from James and it went by like a breeze. The price was great and James has superb customer service. I really recommend anyone to come see James for your insurance needs. Don't wait until it's too late. read more

This is one if the nicest state farms I've been too. It has a very hipster feel inside. The staff is really chill and professional. There was no pressure to buy when I got quoted and thru carefully explained the coverages to me. read more

I was referred by my friend Pauline to get a quote from James for my auto. The service I received was outstanding and I'm very happy with the entire experience. read more

Visited the office with the intention of getting quotes and was helped out by insurance agent Vivian. She provided excellent service and guided me every step of the way making sure I was understanding and knowledgeable about the policies they have to offer. I signed up the same day and happy to be part of the State Farm family. I'm very satisfied with my decision choosing state farm and will definitely be referring others. Great service read more

Sorry for late review! I was too busy with such a holiday season...I visited James insurance place one week ago, it is the most excellent spot I ever stop by! Coffee and cookie treats are so nice! The services and programs he provide and explained was so dedicated and so trustworthy! Before I came I compared lots of internet quotes and finally came to his location and discuss with him about mine and my son's auto insurance. And my insurance will be ended up on Feb, it will be the only choice to select him as my insurance agent I guess. Especially I'm not a native speaker, James could be able to explain both English or Chinese fluently! Amazing agent I ever met since lived in California over 27 yrs! Appreciate you James! Good luck to your business and happy holidays! Ps. It's included my holiday greetings to save my Xmas card or emails, right? :) My best wishes! read more

Walked in to the State Farm Office to get some quotes for auto insurance because a friend recommended that I go to this office. I spoke with an intern named Elaine and was quickly helped! She taught me how their coverage works and how much I could save if I switched to State Farm. At the end of the talk she signed me up for a credit card which had a variety of incentives including gift cards, redemption points, etc. Thank you Elaine! read more

First of all, the office decor is top notch and as I walked in Annie was very hospitable and instantly offered her assistance. This office seems to truly value their customers and Annie was able to be of great help with all my questions. read more

James is such a knowledgeable agent! I don't live near him, but I would definitely recommend him to people in the area shopping for insurance. He will take the time to review your needs and make personal recommendations. read more

Got my home insured with James Chen. Great service, very attentive and the office don't have the pushy pushy sales type of vibe. They listen to your needs and help you to cater and gauge to make the best of your policy for you and your family. I def recommend! read more

Came to James Chen office to find out more information about insurance for my car and how to start one. He is a nice person and will explain every detail about how to start. I would recommend him, he is welcoming to people and has the time to explain on whatever you need. read more

I live in El Monte and passed by James office last week. I went to see him for my Business insurance. He was very friendly, professional and knowledgeable. I had a lot of questions and he was very patient with me. I really like his staff also. I will come back for my home and auto insurance. Thanks James! read more

Cindy Dang was an amazing help! She was very detailed and informative. She was able to assist me quickly and answer all of my question. She did what she can to help me get the best rate with her resources. A very warm and welcoming rep, I highly recommend going to her! read more

Thank you Katherine, we appreciate all your help! Go to her everybody, she hooked it up, and is really straight foward. I didn't have to stay too long and I got a better deal than AAA...!!! read more

Annie is so awesome. I'm not even getting insurance from her but she's still took the time to explain what my coverages are thoroughly. ^_^