I have been with them for years since we moved to LA. The insurances seems reasonable and clams were processed quickly. Also I called to pay my bills was very quick and easy, especially the staff there were very helpful and friendly. I highly recommended. read more

We have been customers of Lily's for about a decade now, and truly appreciate the professionalism and reliability her team has consistently delivered. Highly recommend her services! read more

This review is way overdue. It's not where you have your insurance, it's who you have your insurance with. Hands down the best, most caring and thoughtful insurance agent I've ever met. You can be sure you are in great hands with Lily and her team. She is my first go to when my friends and family need a quote for insurance. read more

Our family has had StateFarm for awhile now, and they have been there to help us whenever we needed them. Lily is very responsive and stays in contact with her clients throughout the whole process, which is something I can confidently say doesn't happen with previous insurances I have had. Even when the office is busy and Lily is away, she has a small team of dedicated agents to help. Over my entire time with StateFarm, I have only had one issue where the claims department wanted to file my claim as collision instead of comprehensive. After questioning this decision, Lily and Jessica made sure to dispute my case with the claims department on my behalf. Wow. Not many agents would do that on their own accord. They then contacted me and let me know that they were able to get claims to reverse their decision based on the factual information that I gave to them after my accident. If you're in the area and looking for your new insurance/agent. Look no further. read more

Lily and her team has been very easy to work with and has always provided excellent customer service. They are quick at addressing questions and provide guidance when needed and suggestions. Insurance is a complicated business and we are glad to have Lily as our agent. read more

Lily Hoa was very helpful and made the process for me easy! She answered all my questions and was very friendly. Thank you!

Lily and her Team have been nothing but great to me and my family for the last 15+years!..wouldn't recommend any other agent. Thank you Lily. Go State Farm! read more

I reached out to this office for life insurance quotes and a quote for my auto insurance. Lily has years of experience and was very knowledgeable. I liked that even though I haven't committed to any purchases yet, she isn't pushy and continues to answer my questions. Her team is very professional and they have a positive attitude. read more

We have been with Statefarm from many years. Statefarm is Lily's team has been taking care of my home auto and life insurance. Their customer service is outstanding. Both Lily and James has become our good friends. I highly recommend if you need help with life insurance you must contact them. read more

Lily and Rocio has great customer service, very professional and response quickly to questions I have about my insurance. They're about helping us make the right decision on purchasing coverage for what we needed. They provide great guidance and advice. I highly recommend her and team to any. read more

We have been with Lily for the last few years. Any time we have any issues, she's always available and helpful. Lily is knowledgeable, professional, responsible and also helps us to find ways to save money with our current policy. Highly recommend her to anyone and everyone! read more

Lily and her team are the A team of insurance agents. They are always there to provide the greatest customer service at all times. Great rates and wonderful service. read more

Lily knows customer service! When I got into an accident recently Lily walked me through everything and followed up and answered ALL of my questions and concerns. I can't say I received the same level of service with my prior insurance agent. If you want a quality insurance agent who cares about her customers, definitely go with Lily Hoa. read more

We love Lilly! in extreme cases where we need road side assistance she will personally get on the phone and make it happen. Lilly really cares and she is personable and treats you like family. Even tho we dont live in the area anymore, we stay with her for her caring attitude. read more

We have been using Lily's State farm insurance service for some time. They manager our office and fleet vehicle coverage. Lily's State Farm team are top notch and are always ready and willing to answer any of our questions. I highly recommend them for all your insurance needs. read more

You shouldn't buy cheap insurance this stuff is important. Lily and her team were amazing! After a combination of different policies the savings was great, and the service was impeccable. Thank you for helping with my insurance needs! read more

A hidden gem of great service by people who for one, know what they are doing and can navigate through their State Farm system like nobody's business... and not just that, but they gave me the sense of genuinely caring about my situation. They apologized for not being able to door for me, when they actually assisted me in my situation quite well. I'd recommend State Farm to anyone, and would ESPECIALLY recommend THIS little branch location. They got their branch on lock!!! read more

I have been a loyal customer with Lily Hoa for over a decade now. She goes above and beyond and would always be there to help answer any questions I may have. Her office has great customer service skills and are very patient in listening and providing answers that are easy to understand. Now that my children are old enough to drive, I have them insured them here as well. Thank you Lily Hoa for your hard work and dedication for over a decade! I plan to add two more of my children when they start driving, as well as, recommend my family and friends :) read more

Jessica is the best financial advisor in town, not only she's very knowledgeable, she's also very patient with me. Thank you Jessica!!

I've only dealt with Rocio G. here - her responsiveness, observant nature, and service are second to none. Thanks Rocio Highly recommended!

I went in and sat down with Jessica yesterday about review of my policies She was very thorough and professional. I am confident that I will continue doing business with this office. read more

Switched from Wawanesa to State Farm through a close friends recommendation of Lily. Lily leads a tight knit team who were influenced to go above and beyond. Speedy and accurate process in terms of setting up our policy's. The team definitely takes time management seriously, whenever we needed something regarding our policy, it is done with high efficiency. If you're looking for better price, better service, and better overall experience for your insurance needs. Give Lily and her team a call and you won't be disappointed ! read more

Contacted Lily's office And spoke to Patrick he was able to get me a better rate for my auto insurance. He was very informative and helpful. Highly recommend getting insurance here there fast and reliable. read more

Just recently switched from AAA to State Farm with the help of Aneca A. She went above and beyond with her service. I've been a long customer of AAA Club for many years and Aneca made me feel confident switching over to State Farm. The bundle prices are more affordable and she handled everything quickly and smoothly. Aneca is professional and kind! She answered all the questions I had. It was a pleasure doing business with her and I would bring my referrals to her. Thank you Aneca! read more

Lily was extremely knowledgable, kind and professional about renewing my policy! She had answers to all my questions and helped me make the right decision today. Insurance is very complicated but she made the whole process easy. I would recommend her to anyone looking for an insurance professional. Everyone is so patient and helpful, specially Lily, she's a professional at what she does. Answered all of my questions politely and made everything clear. read more

Just got home insurance and car insurance through Lily from State Farm. She is attentive, prompt, thorough, and professional. Living in Southern CA I am extremely worried about wildfires. She took the time to explain everything to me and assisted me on helping me get the best price and quote . Made my life much easier. Thank you Lily! read more

Lily and her team are always there to give me the best guidance for my family's auto insurance. The best!

Lily and her fantastic team will not disappoint when it comes to all of your insurance needs whether it's home owners insurance, auto insurance, life insurance, renters insurance, you name it! The best part about her services is that her team is prompt to respond! Sometimes I wonder if they ever sleep? Weekends, holidays, early morning- anytime. Whenever you need a quick quote or just insurance advice/consultation, you can give them a call and they'll take care of you like you are a VIP customer. If you're looking for an insurance agent to call a friend, give lily a call and she'll make sure you're taken care of. Honest, transparent, and top notch service. Cant go wrong with this team! read more

I WOULD NEVER REFER ANYONE TO LILY HOA FOR INSURANCE. I have never in my life dealt with an insurance company that I can't stand as much as this one. I am going to cancel with Lily Hoa, and never look back. If you want someone to look out for your best interest when you have an accident, then LILY HOA is NOT the one. If you want an agent that you can trust, then LILY HOA is not the one. I used to like State Farm, but LILY HOA is the reason I am leaving State Farm. Dealing with her is a waste of time, and a WASTE OF MONEY. I really miss GEORGE DAVIS bless his soul, and Giesella Romano. They were an AMAZING TEAM. They walk all over you LILY HOA, and they are a lot smarter. Most importantly I ALWAYS TRUSTED THEM. Thanks, Kimberly Stout-Flores read more

I must say shopping and dealing with insurance services for your car is never an easy or enjoyable task. This girl however, Aneca is not only intelligent, but completely respectful, thorough, personable, and goes out of her way quickly the get best insurance rates for your hard earned cash.... plus she is knowledgeable and enjoyable to talk to. I trust her. read more

I have tried many other different insurance companies and nothing has compared to Lily Hoa's team. They are quick, efficient, and very informative. I had no prior knowledge of insurance and Lily's team members were nice enough to take the extra time to educate me on the different coverages and policies. I would like to Thank Patrick also since he was the one who was helping me with my tedious questions regarding insurance. I always recommend my friends and family to Lily for their insurance needs! read more

Thanks Lily!! :) she and her team are fast, reliable, and amazing!! I've contacted her office and Patrick was able to help me an amazing rate on car insurance. He was very informative and efficient. Highly recommend them!! They won't disappoint! read more

I had trouble figuring out insurance to purchase, luckily I was able to find this state farm through Yelp. When meeting Lily, she was really nice and helpful. I had the chance to meet with Patrick as he was the one who assisted me with my insurance needs. I would recommend this office as they are all very knowledge and friendly! read more

Excellence service , great attitude , great help! Fast response , super good rates compare to other agents and solve my problems asap! read more

Thank you to Cindy for all of your help! Had to leave a review for Cindy because she was incredibly helpful and would recommend her if you're an auto insurance beginner. My mom was considering switching auto insurance and I had my friend recommend Cindy to me because that's who she met with when she first started looking into insurance. She was really patient working with me while I attempted to translate word for word to my mom about the different coverages and terms. She was really understanding since English isn't my mom's first language, so her patience really is what made me feel so much more at ease. She was also really genuine in trying to help us save the most money too since that was the reason why my mom was considering switching auto insurance in the first place. All in all, if you're trying to figure out where to switch/start a new auto insurance plan, I recommend speaking with Cindy. read more

I normally don't write reviews but I figured Yelp doesn't have enough reviews on non food related services . So here's my contribution : I bought a new car and figured I should also shop around for a better auto insurance deal. My coworker recommended Statefarm. I walked into this location in walnut and was greeted by Pauline. She was extremely helpful and patient. Not pushy at all. She took her time to go over all the necessary coverages I needed. I really appreciate the time she spent in educating me on coverages. I highly recommend this location and definitely ask for Pauline read more

I usually don't post reviews on yelp unless the service is incredibly terrible or beyond amazing and I must say this review is a positive one. I have been lost and confused about which life insurance policy to go with for a while now but my life has gotten a lot easier with Cindy's help. Cindy was amazing at helping me understand which life insurance I should be looking at and I could not have done it with out her. Her service is the best I have ever come across. I highly recommend asking for Cindy! Thank you so much! read more

It didn't look like much outside, but it's really cozy inside. I went in there on a Wednesday night around 5pm, and was greeted by Jessica Lee. I went in for a quote for my car, and Jessica was super nice and super helpful throughout the process. She made me felt like she really want the best for me and she does a lot to help you get what's right for you. I work in Cerritos and had to drive an hour to Walnut for this State Farm office. And I chose this office because of all the positive reviews, and I'm glad I did. Would def. recommend this place to my friends or anyone to get insurance with them because they don't try to sell you to get you to get insurance with them, but they're really there to help you. read more

What more can I say, Lily is the best! Come here for all your insurance needs, she is very nice and helpful and will go out of her way to give you the best quote and find the cheapest option available for you. She provided me with a quote and I was so busy I forgot and she kindly followed up with my best options to save me money Great service! The office is newly remodeled and her staff are all courteous, they really go the extra mile to make you feel like family! read more

I am so glad that my agent is Lily Hoa from State Farm Insurance. Over the weekend, my neighbor's tree fell on my house property, damaged my expensive car and customized patio cover. I've contacted Lily and she assisted me how to file the claims. She provided excellent customer services and answered all my questions. It is important for me when there is an accident and I know who to call. Not only I have homeowner insurance and auto insurances with Lily. I have renter's insurances, 529 College Saving Plans, life insurances, and thinking about other investment products that she offers. I trust my agent, Lily Hoa! read more