This is the best service locksmith around. They are so conscientious and thorough. They are courteous very knowledgeable and honest. There is a shop you can go to or call so you know they will be there and answer the phone. read more

I have used Action Lock & Key several times for various commercial projects. Each time, the guys and girls over there have been out-of-their-way friendly, helpful, and responsive in a way that really puts them head and shoulders above any other locksmithing company I have used (and there have been several of those). Twice now I have called Action Lock and Key to "fix" other locksmiths' work, and now I go direct to AL&K every time. Spending time on the phone, exchanging emails, meeting at a time and location that is convenient for me... all of these things are standard practice at AL&K and earn them a 5-star endorsement from me. read more

I've used Action Lock three times at work and once at home for different locksmithing services. Have each time had prompt service that got it right the first time. It's a professional locksmithing shop and can be just a bit overwhelming for the first time patron. However, the service personnel know their stuff and are good at explaining what they can or can't do. Best to have a good idea of your needs befor stepping through their doors...it'll help them as much as they'll help you. Overall, a pretty good experience. read more

I recently purchased a pick-up and the previous owner didn't have any keys to the cap on the back. I contacted Action Lock & Key to see if a key would be made. I spoke to Donna on the phone, who was both extremely friendly and helpful. Though she said they couldn't guarantee the key would work, she would make it ahead of my arrival so I wouldn't have to wait when I arrived! The best part, it was only going to be $10! When I did arrive about two days later, the key was waiting for me, and it worked perfectly! Though Donna had left for the day, the staff I did interact with upon my arrival was also extremely helpful, pleasant, and provided great service on some other keys I had made while at the shop. I highly recommend Action Lock & Key! read more

I have used Action Lock and Key for commercial work in Burlington in 7 buidlings and 1.3 million square feet of offices space and surrounding towns. They have always been available for emergency calls and regular re keying. Their work is top quality and I have called them in to repair other locksmiths work. They arrive on time and do everything from master keying buildings, door closers, electronic door opener's, alarm systems, etc. Action Lock front office is always there to help and over the past 7 years using them I have yet to find a billing mistake. Evertime I run into a need for a locksmith I call Action Lock. Great value for the dollar. You get what you pay for. Don't be fooled from companies that give you great prices and sub par work. What I found out is that Action lock you usually see the same works showing up for repairs. They pride themselves in their work and it shows. read more

I highly recommend these folks! They work as a great team. Donna who took my call really took fantastic care in helping us know how to solve our challenge of a double glass door broken door locking mechanism at our location. I sent photos of the problem and she had her tech team speak with me to come to a great solution and quick response. The very next morning, the technician Brian came to the rescue. He was very professional, knew his stuff and fixed everything wrong all with a smile and great attitude. The added bonus, is that they came under the estimated cost! Thank you Action Lock & Key! read more

My in laws travelled to MA to stay with us for a while. Needless to say, they forgot to hand over the house key to the caretaker who now could not get in. So, here they are fretting about the issue, Dad's in the doghouse for the crime of omission, Mom's alternating between fretting and casting doghousy looks @ Dad. And of course, we couldn't make a dupe of the key we had @ Home Depot (that's another story how the HD person almost took the key and vanished). In swoops, their favorite son-in-law (though to be fair, I should add, I'm the only one so competition wasn't exactly high) with his trusted Yelp review scan. Since Burlington's close to me, I decided to take a trip here to see if they could do anything. The really nice lady welcomed me into the shop. While she was figuring out if a dupe could be made (it was a slightly unusual key which probably explains why other places couldn't help), I looked around the place and liked what I saw. Well stocked and lock/key related stuff disiplayed with care. They also sell safes and many other thingamajigs (color coded keys etc) After around 5 minutes, she came back and while I was ready to receive a "Sorry, can't be done" response, was surprised to hear her ask if I wanted just 1. Since I'm paranoid by nature, I asked for two (why, 2, the gentle reader may well ask. Well, let's say the single key I get made has a slight distortion and it doesn't work. All this work of finding the place, coming here, hopes raised up, sending the key to the caretaker etc gets wasted, don't it ??) SO, I says 2 and she goes back and I shortly hear a whistling and howling and brambling (ok, there's no such word but I felt like using it here) from the lathe and out come 2 shiny new keys raring to open doors. I got these, and also got two little color rings that afore-mentioned nice lady kindly stuck onto the keys, paid my dues (a paltry 7$) and left. Needless to say BOTH keys worked fantastically, Dad's out of the doghouse, mom's happy and me ? Well, I'm of course their favoriter son in law than before... My only regret was the amount I paid seemed too low compared to the benefit we got out of the whole experience. I really hope this place thrives. read more

Had a very old lock on my front door that I didn't even have a key for and they were able to suggest a cylinder that would replace it and rekeyed it to match my other doors too. Best of all, as I'm no locksmith, they were able to give me enough direction of how to install it properly without even seeing the entire lock/door. Thanks for the help! read more