I made an appointment to have my sons car painted and also a couple of minor repairs. The day of…read morethe appointment we chose not to have the car painted but still get the minor issues taken care of. Action Body not only did a great job refurbishing the super yellowed scratched headlights and fix the bumper but went ahead and buffed out the body of the car. It made a big difference for the little car. $50! for all. Action Auto Body goes out of their way for you, and they are nice too!

My auto insurance recommended Action Auto Body Shop, but, now that I've worked with them, I'll be a…read morecustomer for life. Everyone I worked with was warm, kind, and friendly. They helped guide us through the repair process much better than the insurance rep assigned to our claim. Ultimately, our insurance company determined our vehicle Totaled after work had already begun. So, I can't report on their body work, but I have no doubt it would be amazing, too.

Purchased my first vehicle here this month and I can definitely recommend…read more Great sales team. Very relaxed atmosphere. They provided lots of great information and allowed us time to consider the vehicle and the purchase options without pressuring us or making us feel uncomfortable in any way. They took the time to address some minor issues on the car as it was a used vehicle, and then did a great job getting it cleaned up and ready for us. Overall, one of the best car buying experiences I have had in Missoula, I will definitely shop here again!

Michael and Josh went above and beyond for me and my husband and made our car buying experience so…read moreeasy and uncomplicated. They were supper willing to work with us and compromise and help us find the best deal! I would highly recommend giving them your business if you're looking to buy a car!

While traveling for work, my car starting making a thumping noise. I stopped by this dealership…read morewithout an appointment and the gentlemen in the service department got me right in, diagnosed and fixed what turned out to be a small problem. To top it off they didn't charge me. Due to them treating me so kindly and giving me the piece of mind to return home safely, I will most definitely be looking to them for my future service needs. THANK YOU!!!

Tried to buy a used vehicle and I thought I was working on a deal, but they wouldn't call me back…read morewith any counter offers, I made an offer yesterday (5/16/24) and found out today that the car had been sold yesterday. Was lied to and they wonder why people don't trust them???????

For Missoula MT if one is looking for a New Mazda or Pre Owned you want to come in and speak to…read moreDarren and Reggie they will help you with the best pricing and certainly take care of you. Flanagan has been doing business in Missoula for many years and great to work with.

Yet another poor customer service experience at Young Mazda, and no question that this was, in…read morefact, the last. I walked in at -EXACTLY- my appointment time to find nobody at the counter and a lady hunkered down to the left of the service counter in a call center. I looked over in the office just to the right of the counter to see a gentleman sitting with his back against the window talking with someone else sitting inside. I waited . . . for a few minutes. Made eye contact with the woman in the call center. Nothing. I waited a bit longer, awkwardly and impatiently, and finally she says "He'll be with you shortly." He wasn't. She -FINALLY- got up and walked over to knock on the door and tell him that a customer was waiting, at which time he wrapped up his conversation and moseyed out to ask . . . "What can I help you with today?" This, in and of itself, was an absolute customer service failure. But then when I got the video and associated pricing for the fixes, my jaw dropped. $80 For a cabin air filter? This is a part that costs under $20 and can be replaced in less than one minute with ease. $80 For wiper blades? Further, the all-in pricing was over $2,000 and included a fix for a timing cover leak AND a valve cover leak - which I declined to get the opinion of another mechanic. My hunch was correct, and he confirmed that it was NOT in fact two different leaks, but rather one that was visible in two areas. The repair was completed for under $300. This is not my first horrible experience here, but it will be my last.

My 2017 Colorado diesel exhaust had sooted up causing the truck to go into limited speed control. I…read morewas pulling a trailer with 2 bikes and was ~1,500 miles from home. These guys took me right in and resolved the issue promptly and I was back on the road. Great job guys!

Shoot out to Josh!! Went above and beyond to help out our father whom ran out of gas and was lost…read more Besides towing the vehicle to the gas station, he also got our dad a room at hotel until we could get there. Gave us gas and off loaded leaves . We are so grateful. A outstanding person!!! Thank you!!

These guys work with local police and charge $500 to tow your car in any condition just a few…read moremiles. Lesson learned: don't ask police for help when you are stranded and don't use Superior Towing.

I took my vehicle in because it leaks oil. So much oil that the oil has coated the passenger side…read moreof my Juke from the front wheel all along the side to the rear. I contacted them and stated I believed it was the valve cover gasket. They replaced the gasket. It did not fix my problem. i went through 6 quarts of oil in 5 days. Took my Juke back to them and asked for them to diagnose why my vehicle was leaking and from where. When they called me to pick up my car, I was charged $85.00 and was told that they don't know where it's leaking from. Maybe the main seal, maybe the timing cover. I was told to take it to the Nissan dealer for repairs. I spent over $200.00, and not only is my issue is not only not fixed, but they are also unable to tell me what the issue is. I asked them, "why am I being charged $85.00 for a diagnosis when you are unable to diagnose the problem?" Their reply, "well we had to drive it and clean the oil up." I WILL NEVER TAKE MY VEHICLE THERE AGAIN. I told them that as well and am telling everyone I can about the very disappointing experience I had with them. They could have put it in the air and revved the motor to get it to leak, or maybe put some dye in the oil to see where it was leaking. They chose to do nothing but drive it, clean the oil and charge me. That's $220 I could have used to repair my car. I do not have the money to just throw it away. Now it will be another couple of weeks until I get paid again before I can even find out what the problem is. Thanks so much for taking my money and not helping me at all. YOU SUCK!

My wife and were looking for a Ford Escape Titanium. We were in contact with several dealerships in…read moreMontana ( 4 ) and (1) in eastern Washington. We were very upfront with all of the dealerships as to our needs and bottom line. We also informed them that they had one shot & that was it. Shannon Flanagan met our needs without question, was polite, extremely courteous, profesional & more than willing to work with us. I cannot even say the same about the rest of the dealerships. They did not even come close. The others are just a typical car dealership. We have bought and sold countless cars, trucks & SUV's over the course of 25+ years and we can honestly state that this was the absolute best, no hassle, no pressure purchase that we have ever made. Thank you Mr. Flanagan we will recommend your dealership hands down & we look forward to making another purchase at your establishment.

WORST REPAIR SHOP EVER. WILL NEVER GO BACK!…read more Went in for a recall in 2023. They tried to get me to do completely unnecessary and overpriced service. See my last review about that. Then Hyundai has another recall and I was told that the repair could only be done at a dealership. Like an idiot, I brought my car back to Hyundai of Missoula. Should have driven to another dealership out of town. Dropped my car off for a simple recall repair. Then, I got a text telling me that my car urgently needed a bunch of service and requesting that I text back to authorize the repairs. I called and told them not to do anything other than the recall. When I picked up my car, I got in and closed the door when a piece fell off of my door (see picture). I got out and talked to the service desk. Apparently, during the repair, the tech broke a piece off my door and stuck it on in the hopes that I wouldn't notice until I drove away. I know that if I drove off and then found the problem they would have said that I cannot prove that they damaged the car and would not have covered the repair. They ordered the replacement part and then fixed the damage. Any normal repair shop would not break your door during a simple recall repair. If someone broke a piece off, any normal tech would have informed the manager who would have called me after already ordering the replacement part. Clearly the techs here are completely incompetent (only an incompetent tech would break a door when fixing the engine), are too scared of the manager to let them know when they do something wrong, and the manager is incompetent and unable to run a decent repair shop. When picking up my car, they also said again that I needed a bunch of repairs. They gave me a list of the 90K service package and quoted $1,100 to do the work. I said no and later brought my car to my regular mechanic (who is AAA-approved). They changed the oil and did a full inspection. He suggested a few other things as well that totaled about $250, which I approved. I then showed him the list from Hyundai of Missoula for the suggested repairs. He looked at it and said that I didn't need about 80% of the things on the list. I then asked how much he would charge to do everything on the list and he said it would be about $600. Crazy! Again Hyundai of Missoula tried to get me to do a bunch of unnecessary repairs and wanted to overcharge for all of it. When I finally brought my car back to have the door repaired, the manager apologized and gave me a coupon for a free oil change. I threw the coupon in the garbage. I would rather pay my competent mechanic who won't try to cheat me and won't break my car than get a free oil change from these incompetent bozos who are likely to cause more damage. NEVER BRING YOUR CAR HERE!!!

I had to have two recalls and oil change done. They went above and beyond with customer care and…read moremade me feel my business and car needs were the most important task they had that day. So rare these days, highly recommend!