For Missoula MT if one is looking for a New Mazda or Pre Owned you want to come in and speak to Darren and Reggie they will help you with the best pricing and certainly take care of you. Flanagan has been doing business in Missoula for many years and great to work with. read more

Yet another poor customer service experience at Young Mazda, and no question that this was, in fact, the last. I walked in at -EXACTLY- my appointment time to find nobody at the counter and a lady hunkered down to the left of the service counter in a call center. I looked over in the office just to the right of the counter to see a gentleman sitting with his back against the window talking with someone else sitting inside. I waited . . . for a few minutes. Made eye contact with the woman in the call center. Nothing. I waited a bit longer, awkwardly and impatiently, and finally she says "He'll be with you shortly." He wasn't. She -FINALLY- got up and walked over to knock on the door and tell him that a customer was waiting, at which time he wrapped up his conversation and moseyed out to ask . . . "What can I help you with today?" This, in and of itself, was an absolute customer service failure. But then when I got the video and associated pricing for the fixes, my jaw dropped. $80 For a cabin air filter? This is a part that costs under $20 and can be replaced in less than one minute with ease. $80 For wiper blades? Further, the all-in pricing was over $2,000 and included a fix for a timing cover leak AND a valve cover leak - which I declined to get the opinion of another mechanic. My hunch was correct, and he confirmed that it was NOT in fact two different leaks, but rather one that was visible in two areas. The repair was completed for under $300. This is not my first horrible experience here, but it will be my last. read more

Had some initial hiccups, but they reached out and were motivated and determined to make sure that we were happy with our purchase. They were understanding, accommodating, and fair in the end. Love my car so far! read more

A long post, but I hope this can serve as a cautionary tale for others considering purchasing a vehicle from Young Mazda Missoula. Our experience with Young Mazda Missoula was one of the worst we've ever had with a dealership. We located a vehicle "in transit" to the dealership, and began negotiations for said vehicle with salesperson, Zach. After several weeks of back and forth, Zach and his manager, Sarah, agreed to match pricing we received for a comparable vehicle from their sister dealership, Young Mazda Idaho Falls. Zach provided a copy of the pricing breakdown in writing and we arranged a time to pickup the vehicle and sign the paperwork. Sarah asked for a $1,000 deposit to reserve the vehicle and I provided my information. By the time our pickup date came two weeks later, they had never charged me for the deposit. We arrived at the dealership from out of town ready to test drive the vehicle and sign the paperwork. Despite being in communication for several weeks, Zach didn't seem to remember basic details about the purchase and our prior correspondence. After test driving the vehicle, we went inside and discovered our paperwork was not ready to sign as we had discussed. Zach then brought out a price sheet for a different VIN with different pricing than we had agreed to. The MSRP shown on the price sheet was higher than the MSRP listed on their website for that vehicle, and they had added dealer accessories onto the pricing that we had already agreed to remove and / or include at no cost to us. We pointed out that the VIN on the price sheet didn't match the VIN of the vehicle we were purchasing and that was listed on our initial written agreement. They acted confused about the discrepancy in the VIN and MSRP. We eventually discovered that the vehicle we intended to purchase had been sold to someone else. We then spoke with sales manager, Kody, and he said they would not be matching the pricing we agreed upon in writing with Zach and his manager. We showed him the correspondence and written offer, and he did not seem to care, simply said they would not honor it as it would result in them losing money on the vehicle. When asked if they could come to a compromise on pricing, he gave us an offer that was nearly $2,000 more than the offer they agreed to match, and over $1,000 more than our initial written offer from Zach and Sarah. Note the new vehicle they were trying to sell us was priced lower MSRP than our original vehicle. After several rounds of back and forth with his manager, no compromise was offered. He blamed Sarah for the mix up with the VIN's and Zach and Sarah both for the pricing error, and did not take accountability for the overall lack of transparency and communication failures. Note he did mention being familiar with our file, so it seems he did have some oversight of the agreed upon pricing. Overall, it was a very disappointing experience and I would caution anyone considering purchasing with them against it. read more

Terrible place, they will put add-ons that you don't approve of. They will act all nice until its time to do business and screw you over without telling you. I'm glad that I studied psychology in college and had dealership experience, so I could see through the false personas. They will low ball your trade-in, lie to you about not being able to do the free work on your car. Look else where to do business, I've been in the car business these tactics are what gives this line of work a bad name. read more

When it was Flannegan's it was 5 stars. I've been a return customer for years. I always felt like I was being treated fairly and with respect. Also, I'm a HUGE Mazda fan. I purchased 3 brand new Mazdas there and a used Cube, all of which I loved and every time I felt like I was being treated right. However I decided to go there when my mom wanted an SUV after it became Young Mazda, because a dealership is a dealership right? Absolutely not. They advertised the vehicle as having all these amenities (like A/C) and it turns out only about 25% of them worked. We bought it in Feb so we never even thought to check it. We brought it in to have it fixed and they charged us a diagnostic fee on EVERY. SINGLE. ISSUE. The service department manager said they never even inspected that vehicle before they sold it! As soon as we took possession of it we had to put new brakes and tires on it, and then I had to buy a couple hundred dollars worth of parts to fix myself. At one point the sales manager said to bring it in and they would take care of the A/C, but the service manager said she didn't exist and wouldn't honor her words even with the email proof, and wanted 600 dollars. When I told the sales manager that, I received no response. So they sold us a vehicle that needed a bunch of work and then wanted to make money off of us fixing it? Shady. This was after they advertised the vehicle at one price and then tried to charge us 900 dollars over the advertised price! I wasn't even going to try to haggle the advertised price because I thought it was a good price and it had so many "amenities", I thought it was a waste of time and energy, but then they wanted all these fees AND 400 dollars for a lojack!? This is Montana, and I don't even live in Missoula, do you know how many vehicles have been stolen where I live in the last 10 years? NONE. They only want the lojack so they can repossess it if they think you're not making payments and also people can know where my vehicle is when ever they want just by hacking it? I don't think so. They tried to make me pay for it by selling it as a benefit to me, when it was really for them which is shady as hell. And then adding hundreds of dollars worth of fees. Why don't they just add the fees to the price so I know what you're ACTUALLY asking for the vehicle, becuase they want to lure you in with a reasonable price and hope you are too enamored with the vehicle to notice the add ons, that was shady as hell too. On top of that, my cousin hooked up a reader to it and it had a bad thermostat and an aftermarket gas cap that was throwing codes. If I wouldn't have done that and asked that those things be fixed before we bought it, I would have been responsible for those too. I'll never buy another vehicle there again, used or new, and I'll be avoiding their service department as well. I've been thinking about trading my Mazda in on a new model but I think I'll have to go out of town or fall in love with a different make and model of car. At first I was mad, and now I'm really sad, because I felt like I would be buying Mazdas at Flannegan's until I was too old to drive and now I'll probably have to go to Washington like everyone else does. If I could give less than 1 star I would. read more

My grandmother purchased a car there and they didn't have it on the lot. They said they had to get it from another dealership and they would call her in a few days when it came in. They didn't mention to her that she has 14 days to cancel her purchase but THANKFULLY we knew because they were going to wait the 14 days before telling her that the car she had already purchased, was sold to another dealership. What would she have done? AND THEN she went to get her check for her down payment back, and it bounced. Twice. Her daughter left a review about the poor service in google. Then when my grandmother went in to find out why she wasn't getting her money returned, they told her she had to take the review down to get paid. Extortion at its finest. HIGHLY DO NOT RECOMMEND. They are lucky cops weren't called. Paul, the GM should lose his job over this. Corporate has been contacted. read more

Took my Mazda to get an oil change today and it by far has been the best experience Ive had while having a service done to my car. Not only was it quick and efficient, during my (short) wait for my car, I met with Cameron who took the time to show me 2025 cx5's and 50's. He was SO helpful and SO kind. Super knowledgeable guy, he said he's only been there 3 months which is hard to believe. I got a card with his name and number for the next time my husband and I are in the market for a new car- A Mazda of course lol. Emily with the service department was exceptional as well. They really care about their customers. Would recommend young Mazda in Missoula to anyone looking for a luxury car at a fraction of the price in the area. 10/10 experience. read more

We bought a new Mazda CX-5 Turbo Signature from Young Mazda in January 2024. While we absolutely love our Mazda, we will never again buy a car from this dealership. We will take a drive and go to Billings or some other Mazda dealership in Idaho or Spokane. For starters, they tried to sell me worthless add-ons including the 'all weather package', a tire warranty and LoJack. None of these are necessary, and the costs are ridiculous. They just tack them on the price and make it appear like they aren't negotiable. When I told Jae, my salesman, to remove them, he fed me a story about the 'all weather package' that I initially bought and let him add that one back on. But something seemed off, so I called a Mazda dealership in Utah and figured out he was feeding me some BS, so I called to have it removed. I ended up having to talk to Garrett, the general sales manager. Garrett seems to be genuine, so I have no problem with him, other than his lack of follow-through when I have called post sale with questions. I was in the dealership on a number of occasions, and several times, I heard a salesman describing the add-ons to other customers. It appeared to me that the customers all bought the sales pitch. You don't need this crap; don't be a lemming! Jae is dishonest; if you must deal with Young, avoid him. I'm not going to go into all the details about this guy, because I don't want to write a novel. Just avoid him. We paid cash for our CX-5. That, and not allowing them to fool me into buying add-ons appears to have made them not want to waste any more time on us than absolutely necessary. We weren't the standard milking cows they prefer. The whole buying experience was bizarre. I had just bought a new Toyota Tacoma from Roger's Toyota in Lewiston, ID a few months prior (also paid cash for that) and had a fantastic experience. The difference between the two transactions was night and day. The service department seems OK. I will probably use them if I have a warranty issue. However, being a Mazda, I doubt I will need warranty work. The reliability is legendary, and one of the main reasons I bought one. Young Mazda is new to Missoula. They took over the Flanagan Motors dealership. I feel like they are applying big city sales tactics in a small city where those tactics will eventually come back to bite them in the ass. Missoula is a small market. People know each other and talk. The dishonest tactics will eventually catch up with them and they will suffer reputational damage. I understand the desire to own a Mazda; they are incredible vehicles. Just go somewhere else if you can make the drive. read more

Last Friday I was contacted by Young salesman - Todd - and was asked if I would be interested in selling my 2020 MX-5 that I purchased from Young a couple years ago. We exchanged texts about the amount I wanted for the car - I told him $26K. I was told that he had talked to his General Manager and was told that "we could get pretty close if not there on the 26K" and we scheduled for 11 am Thursday August 1st for me to being the car down to Missoula from Whitefish. I drove down and when I arrived no one was aware that I had an appointment, there was no Todd and the best offer I got for the car was $22K - $4000 difference from what I was told. I was willing to go down to $24K but they were not willing to pay that amount - no deal and I returned to Whitefish pissed for several reasons: 1) Young contacted me to ask if I wanted to sell my car - not the other way around 2) I was told they would buy it for close to $26K - $22K is no close to $26K 3) Had they told me they would only pay $22K I would not have made the trip to Missoula. Needless to say I am extremely disappointed about how Young was dishonest and misled me. I will not be doing any more business with them. They suck! read more

We were so lucky to get this beautiful Jeep! Couldn't have a better experience. Thank you! read more

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Andy, the young skateboard-looking salesman, tried some incremental sales tactics on m son. Rather than being honest and straightforward, he jerked us around for over an hour and still never gave us a straight answer on the price. Avoid him. read more

5 stars for management- Garrett, and an extremely knowledgeable new salesperson- Jae! For taking such good care of us when we returned with a beautiful newly purchased CX5 MAZDA wanting to exchange it for another beautiful, new, CX5 that had a few more options we were looking for. Outstanding job redoing the loan, explaining things in detail and assuring us that our satisfaction is their #1 priority. Thank you! read more

I took my vehicle in because it leaks oil.  So much oil that the oil has coated the passenger side of my Juke from the front wheel all along the side to the rear.    I contacted them and stated I believed it was the valve cover gasket. They replaced the gasket. It did not fix my problem.  i went through 6 quarts of oil in 5 days.  Took my Juke back to them and asked for them to diagnose why my vehicle was leaking and from where.  When they called me to pick up my car, I was charged $85.00 and was told that they don't know where it's leaking from.  Maybe the main seal, maybe the timing cover.  I was told to take it to the Nissan dealer for repairs.  I spent over $200.00, and not only is my issue is not only not fixed, but they are also unable to tell me what the issue is.   I asked them, "why am I being charged $85.00 for a diagnosis when you are unable to diagnose the problem?"  Their reply, "well we had to drive it and clean the oil up."   I WILL NEVER TAKE MY VEHICLE THERE AGAIN.  I told them that as well and am telling everyone I can about the very disappointing experience I had with them.  They could have put it in the air and revved the motor to get it to leak, or maybe put some dye in the oil to see where it was leaking.  They chose to do nothing but drive it, clean the oil and charge me. That's $220 I could have used to repair my car.  I do not have the money to just throw it away.  Now it will be another couple of weeks until I get paid again before I can even find out what the problem is. Thanks so much for taking my money and not helping me at all.  YOU SUCK! read more

Having purchased my CX-5 in Washington, I hoped to build a good relationship with Flannagan's to maintain my car. When I ordered durable floor mats, they beat the price and response time for anything comparable. This month I needed an oil change and tire rotation. The service was scheduled within a few days of my call, I was never pressured to add items to my visit, and the most miraculous thing happened at checkout!!! The website was not exaggerating when they listed a teacher discount. I have never been given any free thing for educating the children of other folks. Thank you, Flannagan's. I left walking on air, and feeling like a celebrity. read more

Not impressed at all with the sales staff. They say they will call you next day knowing that they don't work said day. Their professionalism is lacking big time. The sales staff fails to respond when you reach out. read more

Unfortunately, I would never recommend Flanagan's to anyone. They damaged my car several times and in the end, the owner, Shannon Flanagan told me to pound sand because he didn't believe I could prove it. This is what happens when they are one of two Mazda dealers in the area; the other being in Billings. Mazda Corporate investigated and determined that Flanagan's behavior and response was completely uncalled for an unprofessional. Mazda had the damage Flanagan's caused repaired at another dealer outside of Montana. My first interaction with Flanagan's was in January of 2017 for a fuel pump recall. Shane, the technician did not correctly hook up the fuel pump so the car would run out of fuel at half a tank. There was no way to know this. This left me stranded in a snow storm in negative weather for 3 hours at night on the 93. When I called the next day some person, who still in an unknown, yelled at me and told me I can't prove anything. I told him he's being ridiculous and my car needs to be fixed. He then started yelling at me claiming that brand new Mazda's have failing fuel gauges all the time and that this is common. I told him he is a terrible ambassador for the dealer and for Mazda. It took over a week of communication to get my car back down to Missoula from Kalispell to have Flanagan's fix their mistake. I had an upstream 02 sensor replaced by Flanagan's. This was also a mistake. The first one was installed incorrectly and tugged on which ruined the wiring. Making a brand new OEM part non functional. This was another wasted trip from Kalispell to Missoula and back - and it cost me a part. Eventually, after a couple more weeks of communication I got my car back down to Flanagan's to have them once again fix their mistake, with another OEM O2 sensor that I provided. I also requested to get the now non functioning sensor back. At this time there was also a safety recall regarding the front lower control arms. Flanagan's incorrectly performed this recall not only damaging the front suspension of the car but they broke the rear control arms. They actually told me that sometimes the control arms on Mazda's will break when you put the car on a automotive rack to lift it for servicing - they think people believe this garbage. When they performed the front lower control arm recall, they installed the camber parts incorrectly and did not torque anything in the front end. This caused everything to move and loosen as the car drives. This not only reflects the quality of their work and ability but this is dangerous and a lawsuit waiting to happen. In addition to the above, my car was making a rattling noise (yet another new noise from Flanagan's) that was, once again, not there before Flanagan's touched it. I stopped in the parking lot of a Post Office, put my phone to record, got out, opened the hood, and I found a hook that Shane, the technician, had left in the car. Shannon Flanagan told me that I couldn't prove it. So I sent him the video of the hook in the engine bay. Shannon told me he confirmed that Shane was missing his hook and that I could keep the hook - this is when Shannon told me to pound sand. So, I contacted corporate and presented everything to them. Corporate had my car inspected at another Mazda dealer outside of Montana, and that dealer repaired my car. In short, you have two service advisors, Rob and Kris, who are nice...at first. They are nice until you point out that they broke your car. Then they start raising their voice at you over the phone and tell you that you broke your car. Which is completely absurd. You have a technician who is, apparently, certified but doesn't perform like it...he may just not care, which is also likely since they are the only dealer around. And you have an owner that thinks he can get away with ruining peoples cars because he is the only dealer around, who also thinks that the customer isn't smart enough to document anything. All a dealer has at the end of the day is customer loyalty and all Flanagan's does is insult their customers and ruin their cars. This is what happens when they are the only dealer within 8 hrs in the state. As Mazda said, don't be surprised if there are other local dealer popping up in Montana. I have all communications and service records for anyone that is interested - happy to help people out so they are not going in circles dealing with a dealer that tells you the suspension on cars randomly snaps when they are put up on vehicle hoists, or fighting with a dealer because the dealer doesn't care enough to perform quality work. read more

Young Mazda Missoula - Auto Nation service print out of fix from Flanagan's damage. - Car Dealers Near Me - Missoula, Montana

Purchased a 2012 Ford F-350 from Flanagan. They made the process super easy. My sales rep Jim couldn't have better job. They worked with me, answered every question I had, took extra pictures, a video and everything to help me make my decision through financing and getting me the best rate possible. Not a single bit of pressure applied. In the end they delivered the truck to me with a full tank of gas. I paid a fair price and got the service of a boutique dealership. Oh, let's mention I did this from 9400 miles away! read more

Young Mazda Missoula - Car Dealers Near Me - Missoula, Montana

If you're looking for a new car then Flanagan's Mazda is perfect. No run around like the awful Toyota dealership.

I can't say enough about how patient, helpful, and honest the team at Flanagan was. Shannon, Laurie, and Jim all worked to get me in the vehicle I wanted, offered me a generous deal on my trade in, and spent hours overcoming an unexpected glitch in my financing. Throughout, they were helpful and professional. I feel very good about my experience there and would recommend them to anyone. It is rare to find a dealership that is so transparent and trustworthy. read more

About 600 miles into a 1k mile road trip the AT and check engine lights came on in our CX9. Even though we didn't have an appointment and they were short staffed due to the approaching 4th of July holiday coming up, Rob and his team checked it out and determined it was a fairly straight forward issue. They got it resolved and we were back on the road later the same day. I really appreciate the kindness and humanity they showed for someone in a pinch. So thank you Rob, Kris at the front desk and the whole Flanagan team for helping out a traveler in need! read more

I recently moved to Missoula from my hometown of Seattle; I had purchased several of my cars from the Mazda dealership in Tacoma and was very loyal to them- needless to say I was nervous to trust anyone else. Flanagan Motors came highly recommended and didn't disappoint! When my TPMS came on but air pressure readings all came back "normal" they didn't hesitate to check it out for me. While I was there they discovered a nail in the sidewall which unfortunately couldn't be patched; they took the time to call all the local tire shops to check on tire availability (mine are special-order) before ordering from the factory. Since it would take a couple of days, they gave me a loaner car, replaced my tire & key fob battery, and even washed my car for me! To top it off it was all done a day earlier than originally planned. Kris is amazingly helpful & the service team works hard for the customers- this will be, without a doubt, my new go-to dealer for all auto-related needs! read more

The best and ONLY dealership I'll buy from. The staff where so kind and the shop went above and beyond for me when I asked for a few tweaks to my purchase. read more

My wife and I had been looking for a Ford Escape Titanium. We had been in contact with ( 4 ) dealerships here in the state and ( 1 ) in Eastern Washington. We had done a lot of research on our vehichle and its worth on trade in. We were solid on this # as it would be fair for all parties involved. I told every dealership that they had 1 shot to meet this if not it was a deal breaker. As you can imagine typical car dealerships. Shannon Flanagan was the ONLY man to step up to the plate. I have never in all my years ( 25+ ) of buying cars, trucks & SUV's had an easier more pleasant buying experience. Shannon was professional, courteous, polite, respectful, honest & forthright with us. Shanon we can only say this. Thank you. We beleive that you just gained a lifetime customer & we will recomend you and your buisness to anyone that is looking to purchase a new or used vehicle. You are the creme de la creme of Missoula car dealerships. read more

Honest and personable. Had a car available for me the second I stepped through the door which allowed for me to continue my day as planned. Highly recommend the service at Flanagan Motors. read more

Shannon Flanagan has done an excellent job carrying on the business for his dad Larry!! A great locally owned company in a ever changing world of corporate car dealerships, it's very nice to see!! read more

My family and I were looking for a used car that could carry 5 foot tables in the back. We found a great used car at Flanagans in Missoula a nice guy and bought the car with a few little details that were supposed to be taken care after we bought the car. We made an appt with the service dept and took the car in and only got one thing done. These things that remain aren't major but what really makes me mad is that I wrote a letter mostly asking for an apology and stated that I guess we'd have to get an owners manual on our own. Not one word. If you have the money for a new or used car to buy, drive by Flanagans and keep on driving. I thought that using a smaller dealership might mean better service but not in this case. read more