I took my vehicle in because it leaks oil. So much oil that the oil has coated the passenger side…read moreof my Juke from the front wheel all along the side to the rear. I contacted them and stated I believed it was the valve cover gasket. They replaced the gasket. It did not fix my problem. i went through 6 quarts of oil in 5 days. Took my Juke back to them and asked for them to diagnose why my vehicle was leaking and from where. When they called me to pick up my car, I was charged $85.00 and was told that they don't know where it's leaking from. Maybe the main seal, maybe the timing cover. I was told to take it to the Nissan dealer for repairs. I spent over $200.00, and not only is my issue is not only not fixed, but they are also unable to tell me what the issue is. I asked them, "why am I being charged $85.00 for a diagnosis when you are unable to diagnose the problem?" Their reply, "well we had to drive it and clean the oil up." I WILL NEVER TAKE MY VEHICLE THERE AGAIN. I told them that as well and am telling everyone I can about the very disappointing experience I had with them. They could have put it in the air and revved the motor to get it to leak, or maybe put some dye in the oil to see where it was leaking. They chose to do nothing but drive it, clean the oil and charge me. That's $220 I could have used to repair my car. I do not have the money to just throw it away. Now it will be another couple of weeks until I get paid again before I can even find out what the problem is. Thanks so much for taking my money and not helping me at all. YOU SUCK!

My wife and were looking for a Ford Escape Titanium. We were in contact with several dealerships in…read moreMontana ( 4 ) and (1) in eastern Washington. We were very upfront with all of the dealerships as to our needs and bottom line. We also informed them that they had one shot & that was it. Shannon Flanagan met our needs without question, was polite, extremely courteous, profesional & more than willing to work with us. I cannot even say the same about the rest of the dealerships. They did not even come close. The others are just a typical car dealership. We have bought and sold countless cars, trucks & SUV's over the course of 25+ years and we can honestly state that this was the absolute best, no hassle, no pressure purchase that we have ever made. Thank you Mr. Flanagan we will recommend your dealership hands down & we look forward to making another purchase at your establishment.

Honestly, a little disappointed this last trip to Import Palace. I'd been a customer here for…read morenearly 10yrs. Had a new set of new heads put on my 91' 2.1 Vanagon. They did the work, and it ran fine, for a few days. Then came the sub-zero temperatures in Missoula. Being my daily-driver, I had to go to work. It started and I let it idle for a while. Then the oil pressure alarm came on and so I shut it down. Blew the oil cooler seal. Towed it back to shop. New seal, oil, and filter. On my way back to work from shop, engine seized. Called Import Palace. I was told by John that he's done all he can, that he didn't want to do the job in the first place, and not to have it towed back to his shop. What you don't see is, how I had to fight to obtain a loan to fix it in the first place. My only vehicle. Now,I'll be paying back a loan for the next few years and absolutely nothing to show for it! Where it goes from here,I am lost, but it's not going back to Import Palace!

I'm so grateful to have found John and his team! I can only hope he is not retiring anytime soon…read morebecause I dont know what I would do! I moved here two years ago and was in the market for a good, honest mechanic who knew how to work on mercedes. I went to a few places before coming to import palace, and as a young female professional, I'm so happy to have found them! John was direct and respectful. He maintained eye contact while discussing my car's needs and treated me like a human being. He made sure to test out service items and confirm my car in fact needed the services. He won't charge you for things you do not need. I like how they take their time when working on your car and keep you updated during the process. I read some of the reviews and can honestly say his direct responses can be associated w years of experience and age. If you're looking for an experienced honest mechanic who won't bs or fluff your feathers, you found the right place!

Super fast and super friendly! Quoted extra for some tubes to be safe but took the cost off when…read morethey saw that the current tubes were still good and didn't try to upsell.

This is my story, almost identical to another one on here…read more My transmission blew out on a road trip down south through missoula and they were the first place I could get to... I messed up and went to an auto shop named CLUNKER auto, my BIG and FIRST mistake. -I paid them upfront for labor and part, with a month to complete the job. -late by a week to complete so had to rent a hotel with no compensation. -broke AGAIN after 5 min of driving. -no communication of new transmission process -they took another 9 weeks holding onto truck and didn't repair because they did not want to pay for their own labor even under the so called "warantee" they gave me. -had truck towed to another mechanic because they wouldn't refund or fix my transmission. -new mechanic said the transmission clunker auto installed was incorrect, hazardous and barely holding on. SO DANGEROUS, new mechanic had to charge me for hazardous vehicle. -they were ABSOLUTELY TERRIBLE!!!!!!!!!!!!! unorganized, terrible customer service, never open during business hours when they said they would. If you DO use them, use a credit card so you can cancel the charge if they try to take advantage of you like they did me.

While traveling for work, my car starting making a thumping noise. I stopped by this dealership…read morewithout an appointment and the gentlemen in the service department got me right in, diagnosed and fixed what turned out to be a small problem. To top it off they didn't charge me. Due to them treating me so kindly and giving me the piece of mind to return home safely, I will most definitely be looking to them for my future service needs. THANK YOU!!!

Tried to buy a used vehicle and I thought I was working on a deal, but they wouldn't call me back…read morewith any counter offers, I made an offer yesterday (5/16/24) and found out today that the car had been sold yesterday. Was lied to and they wonder why people don't trust them???????

Sam and the team at wrench works were great to work with. They fit me in right away when other…read morecompanies were saying it would be a couple week wait. He was honest, straightforward and fairly priced. Would recommend them to anyone who needs their vehicle repaired. ​

our car broke down and we got it towed to the nearest mechanic near us, and luckily this place was…read moreit. the workers were very helpful and friendly, and got our car up and running the same day! the prices were good too! i would recommend this place :)

I contacted Destination in early December for financing of a $400k motorhome with a Montana LLC. My…read moreexperience has been exceptional. Within a few days I had an approval with excellent rates and terms, far better than 2 other lenders I had discussions with. I also arranged my insurance with Destination. The closing went smoothly about 2 weeks later, and Destination coordinated the title and registration with my Montana attorney service. I highly recommend Pam for financing and Michelle for the insurance, and Lexi as a coordinator.

Although my financing wasn't approved, I'm not writing a low star review due to that. Lexi and the…read moreteam were friendly when I was able to get a response, but being in financial services and sales myself, I was raelly disappointed with the communication in working with Destination Services. I get that my situation was unique and didn't fit the box of their lenders, but I was having to constantly send in requests for information via phone and e-mail. If I had not been bothering them so much, I wonder if they might not have just replied to me at all. If you're in no rush, super patient, and don't expect timely responses, I'm sure you'll be happy with the team here and I have heard that they are great for Montana based LLC's. Unfortunately with unique situations where communication is critical, they fell very short of my expectations.

I made an appointment to have my sons car painted and also a couple of minor repairs. The day of…read morethe appointment we chose not to have the car painted but still get the minor issues taken care of. Action Body not only did a great job refurbishing the super yellowed scratched headlights and fix the bumper but went ahead and buffed out the body of the car. It made a big difference for the little car. $50! for all. Action Auto Body goes out of their way for you, and they are nice too!

My auto insurance recommended Action Auto Body Shop, but, now that I've worked with them, I'll be a…read morecustomer for life. Everyone I worked with was warm, kind, and friendly. They helped guide us through the repair process much better than the insurance rep assigned to our claim. Ultimately, our insurance company determined our vehicle Totaled after work had already begun. So, I can't report on their body work, but I have no doubt it would be amazing, too.

My friend's Subaru blew a head gasket. It was supposed to be done on the next Monday after he…read morebrought it into these guys. Monday came and no word. He called and they said tommorrow. He called everyday after Monday to find out how his car was coming. Everyday they said it will be done tommorrow. Saturday , over a week later, at 1:15 they call to say it's done. 5 Days over due!!!! We get to the shop and try to figure out what happened. This is what happened! They didn't get the parts till wednesday, but still, on Monday and tuesday and wendesday when we called said it would be done tommorrow! They should of said they don't have the parts and we will let you know when we get them to begin work on your car, not it will be done Monday, knowing they didn't have the parts. Then they got the parts and instead of putting a push on getting it done since they were many days over due, they had a car to work on for the St. Patricks day parade, so they worked on it instead. Actually they said they worked on it back and forth, but I don't trust that they did. Okay, so it's done lets just pay and get out of here...Right? No!!!!! They don't take credit cards and they dont tell you that because they "have been open 70 years and have never taken credit cards". I'm not your customer buddy and don't plan on ever being again!!!!! It's now 1:30 on Saturday and there are no banks open, so we go on a wild goose chase with the credit card company on the phone to figure out what a traveling man with a credit card on a saturday can do in an emergency like this. In out mad dash to figure this out and get them on the road, the auto shop calls to say they will have to keep it a few more days to find out why there is oil in the Radiator!!!!!!! They have had the car 9 days now. They messed the job up and now have to keep it longer. It is Saturday and no other shops are open to take it to. We are stuck with these guys and they don't have a clue how to fix the problem. I told another friend what was going on and she said that her dad took his car there to get an axel replaced. IT FELL OFF ON THE WAY ONTO THE HIGHWAY!!!!!!! Right after they fixed it. Dumb and Dumber Auto.

my family has gone there for years, when my truck broke down on the interstate near superior, my…read moredad recommended i call them, it was about 4:45pm on Thursday and although they close at 5, their driver came and got me anyway, we didn't get back to their shop till after closing, and driver gave me a lift home. I have friends that have similar experiences with them over the years. The clutch had gone out on the truck, and they had it back to me by Saturday. My family has always, and always will do business with the bourquins, and i recommend all my friends take their cars in there too. They have always been helpful, and stand behind their work. It sucks they dont take credit or debit, but they do take checks which is how we have always paid, And not taking cards is just a small draw back i'm willing to deal with in order to get the great guaranteed work done to my truck. Unlike other shops i've dealt with out of town, these guys wont do work without my approval, and wont try and sell me on things that dont need to be done. they are very fair priced, and very good at what they do...also they are a local family owned business, which here in missoula means a lot. I dont see how someone can give them a bad review, no one i know has ever had a problem with these guys, none of my friends, or my family. i strongly recommend y'all give these guys a chance to show you what great work they do.