Do not use another service, other than Action Taxi!! Phone friendly and on time! Visiting from Los Angeles and they made my stay and transport great! Thank you! Martín C. read more

Action taxi, is specially designed for people with disabilities, and seniors, I use them all the time before the covid 19 pandemic, and they are always on time, with the friendist drivers, cleanest cabs, best customer service, and always accept call n ride card, for instance, once I booked a taxi from 2210 Veris Mill Road, Rockville MD 20851, to 15900 Indian Hills Terrace, Derwood, MD 20855, and cab number 2751, was on time to pick me up, and I had gotten home as quickly as possible, most importantly, they have excellent dispatchers that tells you if there is a cab near by or not. read more

Do not under any circumstances use this taxi service. Today I called at 5 AM for a 6:50 AM pick up. At 6:55 I called. They said the car was four minutes away and he would call us. No car at 7:10 AM call back and another operator said there was no car in the area and there's no driver and no car has been set up. On top of that lying to us and creating a problem for us with our job, they have the nerve to charge us for the horrendous service. They are not dependable and dishonorable. Please save yourself aggravation and problems. Have a good day. read more

My driver MIKE is always professional & arrives on time which is Terrific! He is a Good driver & helpful to me, since I am disabled. You should Commend Mike With a "Above & Beyond" Recognition and it would be nice if, more of your drivers were like HIM Judy G. Rockville read more

I've used Action Taxi for 30+ years. In recent years, though, I've used them primarily for trips to the airport when I did not want to chance not being able to get an Uber for 15 or more minutes. Apparently, AT now operates like Uber. I reserved a taxi last night for 6 am this morning. Shortly after 6, I called to confirm that a cab was on the way. I was told that they hadn't "located" a cab to fulfill my reservation, but hoped to do so in 10-15 mins. So much for making advance reservations. I got an Uber within 10 minutes. As of 6:35 no taxi has arrived at my house. If AT cannot honor a reservation made 10 hours in advance, not much point in using them anymore. read more

Worst service ever. Unreliable! Never on time or worse they just don't show up after making a booking. I have two bookings on the action taxi app and two emails confirming the booking. They claim they don't send emails while I am staring at an email from them with booking confirmation numbers. They claim that the confirmation numbers are of no use to them. The dispatcher on the phone claims to be the manager and can do nothing. read more

I was trying to get something delivered from a pharmacy to a hospital, where I was laid up with a broken ankle. Rather than say "sorry, we don't do that," or even "try a courier service," the dispatcher said "Taxicabs are for people!" and hung up the phone. The other cab services turned me down too, but they were at least courteous. read more

Action Taxicabs - Yes, I have a broken ankle. - Airport Shuttles Near Me - Rockville, Maryland

HORRIBLE CUSTOMER SERVICE When you call to reserve a taxi the ph invites you to press 0 so you can download their app. Which the app itself is very user friendly however when I used it for about 10 minutes the app kept saying that my driver was 14 minutes away so I called ACTION TAXI & was told that I had a problem to call another company. This woman was not even willing to call the driver to see what was happening with the call. When I asked her for her name she told me to f*** off She continued to scream & yell then when I hung up on her she called me back 3 times & continued to yell & scream until I threatened to call the police ‍ for harassment. read more

I have been using their service for almost 15 years with no issues at all. However, lately the taxi drivers they have sent are either rude or worst they don't seem they know how to drive. The last three have been distracted, take wrong routes or are extremely slow which is not the best way to get to the airport. Sorry, but with all the competition you need to rethink the kind of service you are providing read more

Just out of curiosity. Why are some of your phone operators so rude and obnoxious on the phone? I tried calling and set up a pick up time. The very first that comes out of the rep's mouth is we have nothing available right now. Sounds as if she was not in the mood and didn't wanna bother helping someone out just because there were no cabs available at the time of the call. Sorry but have I woken you up from your nap while waiting on phone calls? Sheesssshhhh. Though there are very nice and friendly ones and drivers. Even some of the drivers would tell their customers why sometimes they don't get paid due to no calls. It's not that, y'all just don't bother taking the calls. Is this how you run business? read more

Given how difficult it is to find a reliable taxi service in Montgomery County that provides good service, I figured I have to spread the word. If you ever need a taxi ride locally, I'd give Action Taxi a try. Unlike the nightmarish reviews I've heard about its competitors, such as Barwood, my experience w/ Action was pleasant. The Caucasian driver, a rarity in his profession, was on time at 8am sharp just like I asked him to be, and had a nice demeanor about him. Now, if you are going to the airport, I'd go for Montgomery County Taxicab Service (see earlier reviews). It's a fixed rate so it's more economical. Good luck and safe travels! read more

Someone just called me from ACTION TAXI, (telephone number 301-840-1000) and did not leave a voicemail message. I called the number back, and informed the lady, that I did not contact them for their services. Well, before I could explain that I did not know who the number was; or that I did not call them; the lady spoke over me. She was loud, rude, and unprofessional. She went on to say, "Yes, you did call, and did not respond, and I canceled your taxi." Then the lady hung up. I never had the opportunity to explain anything. I called back, and asked the lady could I share my thoughts, because there was a misunderstanding. The lady replied, "No, because it doesn't matter, and I canceled the taxi." I tried to explain again that I did not contact the company for services; and that someone else may have used the incorrect telephone number and / or address. The lady continued being rude, unprofessional, and loud. I asked her for a supervisor, and she said, "It's pointless!" I explained to her that I would keep calling back, until I spoke with someone who would provide me with the opportunity to speak. I stayed on the line and a man answered the line. I shared with him about the experience with the lady previously, and he immediately apologized. Also, I was able to explain to the gentleman, that I never contacted them for their services, and that someone must have used my business address and telephone number. My recommendations to this company: Train your employees in professional phone etiquette, and customer service. Customers tend to patronize professional businesses, that have trained and qualified staff members to assist their customers in a respectful manner. Thank you. read more

My wife was recently hiking the C&O canal and encountered segment that had an apocalyptic mosquito party going on for miles. After calling other cab companies without luck I reached out to Action Taxi who not only knew where the trail parking area where my wife was at but was happy to give her a ride from there to where she needed. The dispatcher was friendly and knew the area and the cabby was friendly and earned every penny of his tip. I can't speak to the other reviews here but if we're ever in the area again I'm going to call these guys first. read more

I think this place is run by a bunch of teenagers. I always thought it was a respectable company but it seems that people who never really grew up work there. I have on occaion taken one of their taxis so I had the phone number in my phone. Apparently I accidently called it by mistake so I just hung up real quick. Its pretty apparent they have caller ID, who doesnt these days. Well the next time I called the dispatch to order a taxi they hung up on me, no words just click so I thought it was a mistake so I dialed again and the same thing happened. Fine with me I went elsewhere. Too bad they dont want my money because I am also a very good tipper. One other occasion I was told 15-20 minutes and it never showed so I called and complained and they never sent the Taxi so again I went to their competitor. I will never use them again. A bunch of immature babies work there. I have heard how the dispatcher speaks to his taxi drivers, he yells at them like they are children. Avoid this nightmare business!! read more

So, for anyone who has common sense and has read a drivers manual, it would be obvious that a pedestrian walking across the street has the right of way. I was walking across the street, on a walk with my two kids and my two dogs, and with us a wagon in case the kids get tired of walking. Cab number 2757 has the nerve to honk at me and my kids, scaring them.. rolls down his window and yells, "get out of the road!" Wow... I immediately called the supervisor and they told me they will talk to the cab driver.. I would have fired him. That is not okay under any circumstances. If you are going to ride in a cab, don't use this one with their extremely rude drivers. read more

I had to call a taxi at the last minute to get me to work one morning this week and I did not make arrangements ahead of time. I saw the review from Jeannie and thought I'd try Action Taxicab. The cab arrived on time, was very professional, and, similar to the other reviewer, was a Caucasian driver. This was probably the best cab ride experience I've had in years! I actually got out of the cab smiling. read more

ACTION TAXI does not deserve even one star! I call them three times to take my 82 years old mom to the swimming pool, and NO SHOW ALL THREE TIMES. How can a taxi company makes an old lady with bad knees wait for taxi at lease 10 min. each time and end up going nowhere?????????????? I know 5:30am is early for pickup, but isn't the company advertise open 24/7? If 5:30am is too early, then please change the business hours or its called FALSE ADVERTISEMENT. I WILL NEVER CALL ACTION TAXI EVER AGAIN, AND WILL SPREAD THE WORDS AMONG MY FAMILIES AND FRIENDS. read more

They work for Metro Access FIRST and then the customer. Avoid at ALL costs.

I used to use Action Taxi all the time, both for personal and for my company. I don't think I will again. My 6am pick up for the airport arrived 45 minutes late. I called 3 times and was told he was on his way. The customer reps were fine, but the taxi was still late. I am not sure what has changed, but I am disappointed. read more

Holy rudeness. I just got off the phone in attempting to make a reservation and I ended up canceling it with how rude the dispatcher was. I worked in customer service for 6.5 years, and then did bill collection/customer service for a program center for another 1.5 years, so it takes A LOT for me to get offended by bad customer service. This person managed to do it in 1 minute flat. Dispatcher: Hello, thank you for calling Action Taxi, how many I assist you? Me: Hello, yes, I would like to make a reservation for tomorrow morning. Dispatcher: Yes, what is the pick up address? Me: (gives address, but genuinely forgets if it's Avenue or Street. I live on a numbered Street but used to live on numbered Avenues growing up.) Dispatcher: Okay, what time? Me: Wait, it might be Street, hold on... Dispatcher: What time? Me: Yes, sorry, it's Street, I used to live in the city so- Dispatcher: WHAT TIME? Me: Um, I think I'll be taking my business elsewhere. Dispatcher: (sarcastic) Thanks for calling Action T- Me: *click* And before you think I'm an idiot for not knowing if it's St or Ave, I used to live in a city where the streets were numbered avenues, so I often get it mixed up. read more

just called to make a reservation for next week and the guy was super duper nice and friendly. am hoping to update this review post trip and upgrade to 5 stars! (i have no idea what the caucasian call outs mean in previous reviews, but living between SF and NYC i can say that yep, white people do in fact drive cabs too). read more

Two other taxicab companies told me they would pick me up within an hour and didn't show up. Third try, called Action Taxi, they said they would be there within 5-15 minutes and they were. Clean cab, nice driver, not too high rate for 30 minute ride during rush hour. read more

I should have read the reviews before reserving but WOW. I don't think it's good business to curse at your customers.

These people are horrible called for a cab and the dispatcher hung up on me and said my drivers went home for the night.

We called them the night before to order a taxi for 7:30AM. In the morning, no taxi came, so we called to ask if it is on the way. They told us there is no taxi for us and it will be 15-20 minutes before one can get to us. We had an important meeting to be on time for so a friend drove instead. When I called this evening to complain, he said, "yeah sometimes that happens, there aren't enough taxis." What is the point of ordering a taxi beforehand if you cannot count on it to be there??! DO NOT USE THIS COMPANY. Especially do not use it for anything important that you need to be on time for! read more

I used to take Action Taxi, and I wrote a glowing review for them back in 2013, but I am not going to use them any more. First of all, two weeks ago when I was coming home from DC late at night when the buses don't run as often, the driver refused to take me from Shady Grove Metro to my home in Rockville. I called Action, and they were going to investigate the situation and call me back. Secondly, last week, when I called them @ 9:30, the phone was constantly busy, and I had to call another company. Thirdly, this week, I called them @ 9:45 pm, and they claimed not to have any cabs. I was able to get a cab from another company within twenty minutes. I used to like this cab company, but I am done with them. read more

I was sorely disappointed by this service. I called to make a taxi reservation two hours before I needed it. Ten minutes after the scheduled time, I called them to find out where the taxi was. They said that they could not find anyone in my area. When I asked why they hadn't called my cell phone (I'd given them the number), they said that they were busy with other customers. I was in the middle of nowhere so i had no other options but to wait. After a further 30 minute delay, the taxi showed up. The driver polite (despite blasting Evangelical sermons on the radio). Thinking it was just a one-off, I called Action Taxicab to take me back to pick up my repaired car, they left me on hold for 10 minutes before I eventually hung up. So, while I have never used them before, I decided to try Uber. The car was there in 20 minutes (no need to call ahead) and the fare was $6 cheaper. read more

Well...they double charge customers and then give the run around for 3 days then use excuses why they cant refund money. These guys are a joke....my suggestion? Stick to Uber or if thats not an option. Go with Barwood read more

this is by FAR the WORST taxi service i have ever used. i called 2 hours in advance to book a VAN to sit FIVE people. they showed up 20 minutes late, in a normal sedan, which could not fit the number of people I needed to transport. do NOT use ACTION TAXI IF YOU EVER WANT TO GET ANYWHERE ON TIME. the people you call on the phone number are also incompetent and absolutely ridiculously terrible at customer service, blaming issues on computer glitches. read more

Just spoke with Russell at Action Taxi. It was 8:45 PM and I need a 5 AM ride to the airport. He was polite and professional and already knew where to send the cab (based on caller ID, I guess). It was quick, easy no problem. Will add a star after I use the service - if I remember to. Another poster suggested calling Montgomery Taxi service for airport ride. My recommendation: Don't. In contrast, the guy there told me they wouldn't have a driver for me because others "had done their due diligence and called earlier." Really? read more

I like this taxi company! Drivers are very friendly and reliable! I have used them for more than 10 years now and still happy with them! That's just my experience. read more

I was at the parking lot of a daycare center in Rockville. The parking was full and I was waiting for one lady to buckle in her child then leave for me to take her spot. In the meantime, the Action Taxi car #2773 came behind me. I guess the individual has not been gifted with patience and started to bang on my car window to yell at me how I was blocking the way. I told him that I was waiting for the spot to be available and to leave me alone but he kept complaining in an very aggressive way. These behavior and attitude are not acceptable for a business representative and even less around small children. He can scare them or worse drive like a maniac and hurt one. Please do not use this franchise, you better off with Uber, at least it is cheaper than cabs. A very disappointed parent of a preschooler. read more

Had to work down in this area for 1 week last month and used Action taxi every morning to get to the metro. This seemed to have the best reviews and now I can confirm they were the real deal. Literally every single am, the driver was on time or 5 min early the whole week with different drivers so it didn't seem to be a fluke, and they were all pleasant. (and none were Caucasian by the way as if that even matters!...see prior 2010 reviews) I was even able to call the night before to schedule my pickup time for the next am. I was impressed enough to take the time to write this review! Would totally recommend them read more

This is an update to the below review from last year. We filed a formal complaint with the Montgomery County Taxi Commission who investigated the incident and contacted Action Taxi. They supposedly had a letter of reprimand entered into the driver's file. Action Taxi followed up with us and refunded the $14 that should never had been taken by the cab driver mailed to us in cash. ------------------------------------------------------------------------------------------------------------------- FRAUDULENT AND HORRIBLE SERVICE! These guys have overcharged my 80 year old mother in law twice in the last 2 weeks charging $21 and $31 for what should be a $16 fare for a trip to the senior center in gaithersburg. They ask for cash when presented with a Call N Ride card which they are not supposed to do but become threatning and yell when they don't get cash./ Today one of them tossed my mother in law's walker onto the sidewalk when she refused to pay the $31 fare he ran up. He claimed the Call N Ride card had no funds even though it had a balance of $89. he yelled at her wanting $31 but instead took the $14 cash she had. This amounts to the normal fare plus a generous $4 tip if he was charging honestly. For this, he tossed her walker onto the sidewalk in front of many witnesses at the center and yelled expletives at her. We've called to complain twice but complaints fall on deaf ears. We previously spoke to a guy supposedly named Connor who said he was the manager. Today they said there was no one there named Connor and they had no manager. STAY AWAY FROM THIS COMPANY!! They don't even deserve one star. We will be filing a complaint with Montgomery County Taxi Commission at the link below. www6.montgomerycountymd.... read more

I called for a taxi and driver was waiting downstairs for me 15 minutes early! Reasonable rates and fair. My driver's name was Mamadou

More line "Inaction Taxi". Called for a pick up in an area their ad claims is served. Was cycling with a group and got caught in a storm at Whites Ferry. We wanted to send 2 people back to get the cars to come get the rest of us and our bikes. Multiple phone calls and over an hour wait and we never, EVER saw a cab. Every time we called we were told "15-20 minutes". All lies. read more

Terrible service! You don't yell at people just because that person had to cancel the booking. The guy I spoke on Tuesday night was unbelievable. I called this company for our guests but after this encounter, Hilton Garden Inn and Homewood Suites will not use this terrible taxi company any longer! read more

Never again! I ordered 5 cabs for our Executives an hour before their required pick up and they all showed up more than 20 minutes late. The Dispatcher told me it was because of the heat (What?!) and it wasn't his fault because he just started his shift. So, our Executives made other arrangements and when the drivers showed up they were mad at me! Stick with Barwood --much more reliable. read more

The driver of Taxi 2715 should probably repeat his driver's license exam. In Maryland the car coming from the right has the right of way if there are no signs. Honking and flipping the other driver off is probably not what I would expect from a driver I entrust with my life. Basic knowledge of traffic rules would be a good starting point. read more

I had a terrible experience yesterday with Action Taxicabs that's worth sharing. I called Action Cabs in the early morning for a 3:30 PM ride from Bethesda to Potomac. They never showed up. A call at 3:40 indicated the driver would arrive "within 20 minutes." A call at 4:00 PM said the driver was nearby. A call at 4:10 said that the 3:30 reservation had been cancelled! There was no apology or effort to address the problem that Action had caused. This messed up my afternoon, so to avoid this happening to you, call another taxi company! read more