My water heater stopped working on the 4th of July and I called Comfort Zone the next morning…read moreexpecting to leave a voicemail being the day after the 4th. Not only did they answer, they had someone out a few hours later installing a new water heater!! They did a fantastic job, we're very fairly priced, and even cleaned up so good you wouldn't know anything was torn out or replaced. I will recommend this company to everyone I know!

Highly recommend. Answered the phone on the weekend. Scheduled me for a same day appt. Tech called…read morewithin 30 minutes of arrival. Mill arrived discovered the issued immediately. Offered two options. Corrected the problem with our AC. Also, installed a new WiFi thermostat. Very pleased with the price, service and products.

Excellent customer service, great timing and overall good business a/c back working !read more

This is not to be confused with Comfort ZONE, which is also in Royal Oak - this is Comfort ZONES…read moreHeating & Air Conditioning. I made a Yelp page for them since the other business already has an established Yelp page. Last Tuesday, I noticed my hot water heater making odd noises, after I took a bath that night. I went to look and sure enough, there was about a half-inch of water on the floor. Last year I experienced a massive house flood, so I definitely didn't want that to happen again. I have an Appliance Plan with Consumers Energy so I called them, and they outsourced it to Comfort Zone. Comfort Zone showed up at my house the next morning, diagnosed the problem (water landing on top of the flame, apparently), and were able to install a new water heater the same day, which was great. The cost was $1470, which sounds like a lot but Lowe's was quoting me $1650+ that same day, too. The reason for the three stars is that they aren't great at answering the phone. The next day after the water heater installation, one of my sinks was operating at about 60-70% of its former water stream, so they said they'd send someone down to look at it (this was Thursday). By 4-5pm Thursday I hadn't heard back from them and no one had shown up, I left them a voicemail to say Friday would be fine. I called again Friday morning and got voicemail again; I said that 3:30pm would be the latest I could have someone over on Friday. Sure enough, at like 3:25pm one of the techs, Cory, did show up, and was able to fix the problem ... but there was no communication from either him or Denise, the receptionist (and possibly owner?), about this. That being said, I'd still use them again because they were able to quickly diagnose the problem + install a new water heater on the same day, so I didn't have to stay somewhere else overnight, since I had to turn off the water to my entire house.

I was extremely happy with my experience with C&C! My hot water wasn't working, which is definitely…read moreinconvenient, and they were great with getting me on the schedule quickly! I also love their text feature where they send you a picture of the technician coming to your house and call you to let you know when they're on their way. Wonderful customer service!! Kevin was the technician who serviced my hot water heater and went above and beyond to help me. He was friendly and thorough with his work and also explained the diagnostics in simpler terms (for people like me who know nothing about this stuff LOL). He even helped me clean my filter that was dirty and left me some extra tape. I highly recommend this company and will use them again for any HVAC needs!

Don't waste your time. Customer services is not friendly. I did not expect it all until I see…read morereview. Just terrible making you feel out place. Asking you but more like forcing asking yes or no if you want services. There a lot great company out there. Just google and other site did not showed how this company gone down with customer service. Beware of Dayna or Hanna she was not so friendly at all. It's like she sound like she having bad day everyday.

Came out within hours when our furnace went out! Said we could call, leave voicemails and even text…read moreand they'll get back asap. We will only use them and recommend them from here on out. Thanks so much for being amazing!

Prime Time replaced our AC this past week, and we're feeling so good with our decision to hire…read morethem. They installed a water heater for us years ago, and this is still a great co to hire. First off, setting up an appt to get a quote was so easy over text. The office mgr is professional, responsive, and always polite. What I especially liked is how Kevin, the owner, double checked whether the old unit could be repaired, provided two quotes (standard and high efficiency), and installed the new Bryant unit. There is no separate sales and installation teams. It was clean, eventless, and done in 4 hours. Another co, recommended by ConsEnergy, gave a quote that was more for a standard unit. The second, smaller 22-year-old AC died the next day!! And what was really amazing is how they sent over Josh within an hour of my text to diagnose and fix that one!! Seriously stellar service. I highly recommend.

Finzel's is always the best. I am so glad we found them years and years ago. We switched our…read morefurnace and air maintenance to Finzel's and have never had a problem since. They get out to the house quickly if there is any problem or concern. Over the years we've met every employee, I think, and each and every one is an expert, explains everything, and never steers us wrong. Just recently we had to turn on our air conditioning earlier than usual in the season, and they set an appointment quickly so we could have it all checked first. With the yearly Finzel furnace checks and air conditioning shut down for winter, and the air conditioning check for spring/summer, we never have worries. And they don't over-charge!

Great company!! Installed my furnace and ac and did a fantastic job, definitely would recommend…read morethem to my friends and family!!

I requested a free quote from this company. While the quote is free, there is a service fee…read more Perhaps the techs work on commission? Either way, communication could've been more clear and kind. We're all trying to get by. Further they only have one review from two years ago, so this conversation coupled with the review tells me a lot of what I need to know about the business.

Call anytime 365/24/7! most reliable company to get the job done anywhere in the state of Michigan…read more Licensed & Insured Contractor Brian and Paul are the best !

Requested service for a family member and they were out within the hour. Work was completed within…read more1.5 hours of my initial call, and that being after 10pm. Very grateful for small businesses who come through for families. Thanks again!!

It's not easy to find an honest/fair anything nowadays but Charest checks all the boxes. Of course…read moreprice is always important but even more so is the honesty and knowledge of the techs doing the work. Chris replaced my furnace blower motor for a reasonable price; explained to me (and showed me) what was malfunctioning and performed the work in a timely manner. I definitely got the sense that he genuinely cared and it wasn't just about the money. For me that's pretty huge so yes, I highly recommend Charest.

My furnace quit the night the temps dropped to -1. Warren told me someone would be out the next…read moreday. I won't go into all the details, but the first attempt to repair the furnace did not succeed. Kirby came back the following day. He made certain my furnace was working and I was happy before he left.

My furnace stopped running and I put in request through Yelp. Warren responded within few minutes…read moreand walked me through troubleshooting the furnace without any charge!! My furnace is running completely fine and he saved me the headache and money! Really appreciated the quick and good service :) Definitely will be bringing all my business to them!

Professional crew. Solid work and follow up. Everything went as expected. Work completed on time…read morewith no delays.

You can't mess around when you're getting a new roof. If your roof fails, you've got a colossal…read moremess on your hands. The company you choose is crucial. They have to behave like professionals, answer and return calls, know what they're doing, be patient with the consumer and their concerns, as well as have top notch, post installation consumer care. Also, can't fail to mention clean up after themselves, that's a special concern when you have dogs running the property, you don't need a nail in their paw... We have a ranch home, along with an attached three and a half car garage, so plenty of roof... tear off, replacement, clean up..all completed, in 20 hours! 12 hours the first day and 8 the next! Without a doubt, they will be on a speed dial for any future projects!! Matt's customer care and his crew "nailed" it... ;D