From the women at the front desk, to the technicians and the people in the parts department, they…read moreall stive to gve you the smoothest, most professional care and expertise available for your heating and cooling needs. I needed a part ordered as quickly as possible for family coming in from oujt of town. THe furnace problem was diagnosed on a Friday and by Monday, their office called in early to have the part installed nefore my family arrived. Josh, the technician was kn owledgable and extremely thorough in figuring out the issue with the furnace, M onica and Trisha at the front desk kept me apprised of when the part might come in and made sure that it was installed on the very Monday my family arrived. THe installation wnent smoothly, it was explained clearly and eveyone involved made an upsetting situation go smoothly. I would highly recommend this company for any heating and cooling needs you might have. DEveryone involved made this ecperience a good one. I have used them many times and have found them easy to communicate with and very prompt in getting service people out to your home. Carol Lipsitt

Had this company come out in 2023 and replace an electrical outlet on the vack of my garage. Socket…read moreshorted out, shocked me when I went to uncover the box to see what was going on. Generally , the only time that happens is when there's a connection with the ground wire that is not properly installed or covered. So I turned off the power to the garage and started to remove the box. Water started coming out of the bottom of the box , which I realized at that time , they hadn't sealed the box properly. I couldn't find the receipt as to who did the work to call to come back and fix it.So I didn't want to touch any further and called a different electrical contractor. They came out and removed the box, which was severely rusted on the bottom.Actually, arc, on where the plug would go into the socket.And you couldn't even get one of the screws out because it was so badly rusted. I had to pay another almost five hundred dollars to have the box replaced again. That contractor told me, had it been done correctly.I wouldn't have had to change it for years.However, I also could have lost everything. My garage, everything in it.I have a swimming pool for what are caught my cars? My house and possibly even my life. I continued to search for the rreceopt nd finally found it. It was Royak oak , hitting and cooling , and cost me $429. So I contacted them. After several attempts speaking with rob and then the general manager Nick , I also sent them photographs and said I have the parts they said they would get back to me. Today Rob called to inform me that there's nothing they can do to help me that anything could've hit that box like a lawn mower, which is I'm because it's like 3 feet up off the ground.So I don't know how that would be possible or anything could have happened. I told him there was a garden in front of it , and he said if I were called down , they would have done the replacement for free , but there was nothing they could do about it now. Well, I don't know about anyone else, but would you want the company who almost burnt your property down to come back and redo it?? I told him that was fine.I'll file a complete with the state which is where I go next.I just wanted to leave my review, but I guess seeing how they only have 3 stars out of 5 it is very apparent that they don't put customers first. Maybe this will help to investigate their bad work ethics!

Seven years ago, I bought an AC unit from this company, A month ago I bought a furnace from this…read morecompany, This past Saturday my AC stopped working and I called them for an emergency visit and they ghosted me. I called them Sunday and said just come on out Monday so I don't have to pay the Weekend service fee. They came out Monday found that I needed a capacitor. It took him 10 minutes to diagnose and fix it. Then he checked something on my furnace and change the filter that I already had. They said it was a 45 minute visit which I don't believe it was that long and they charged me $500. I can understand the service fee and the diagnosing but they charged me $215 for the capacitor. Which you can buy at Lowe's for $15. And I even called a couple of heating and cooling businesses in the area and they quoted me around $40 for the part. I'm not sure if it was because I was a woman or if this is how they treat all of their loyal customers or both. My brother-in-law who is an HVAC guy is the one that told me I got robbed. So I called them just to find out if there was some kind of a mistake and the lady said I don't know. I don't have the invoice yet. I'll call you back. Never heard from them They've lost a loyal customer. I actually trusted them. I will definitely not be recommending them to any of my friends or family.

I can't say enough good things about this company. I needed a last minute air conditioner repair…read moreand the technician was able to come within the hour. He was knowledgeable, explained what was wrong and made the repair quickly. I've hired Beyer in the past and they've always exceeded expectations at a good price.

During a recent cold snap, our ancient furnace failed and we had a couple of pipes burst. Matt, the…read moreservice guy, came out and in the middle of muck and mayhem, got on hands and knees to give me an honest assessment of what was needed. The owner, David, came out first thing the next day to go over my options. By that afternoon, his son and their crew had the old furnace out and the new one in and heating the house (the picture shows our temporary set up - they're coming back next week to finish the metal covering). I highly recommend this family business!

Called this company to come out and check our system. We had no heat. Last communication with…read morethem, according to our records, was 2/4/2021. The technician who came out put in a "temporary" part and said he would order the correct part for our system. Have not heard from them since. "Temporary" part still installed on our heating system.. realized tonight it's been several weeks and no communication. While standing at the kitchen sink tonight- notice the heating was blowing cool. Will be calling them (after paying $300 for service call - told this would cover the replacement part we need, once ordered) tomorrow. Will not request service from this company in the future. We will update if we actually receive great, and I do mean GREAT cs after reaching out to them.

Just had a great experience with Briarwood Heating and Cooling. I had a High Eff. Boiler that was…read morestarting to show its age. After doing some research I decided I wanted to use an Lochinvar Boiler as its replacement. Briarwood is a certified Lochinvar installer and after reviewing my goals with them, we had the same vision to improve my layout of the boiler room. Install was just completed, and it looks and works amazing! Very happy with the Business and the staff I have worked with. Will be using again as pricing was fair and quality was excellent. Thank you! Mike B.

Friendly but seemed more concerned with selling me a new unit than inspecting the current one.read more

I've had such a good experience with A Plus Heating and Cooling. Over the weekend my furnace…read morestarted acting up and I called around 7am on Sunday, by 930 David was here and working on my furnace. Unfortunately it took some trouble shooting and multiple trips but between David and Miron they figured it out and got my furnace up and running. They explained everything to me and no question was left unanswered. Highly recommend them.

My parents' furnace stopped working in the middle of the night last night. I called them right…read morewhen they opened and they promised they would get someone out today since it would be 20° tonight. They actually ended up coming even earlier than promised, and the technician was super friendly and knowledgable. He quickly diagnosed and solved the very simple issue (flame sensor was corroded and not working) and was in and out in less than an hour. The service call was affordable and the part too; overall the invoice was extremely reasonable and actually way less than I anticipated it being. I am so grateful for the quick, friendly, and honest service and taking care of my parents with urgency! This should be your first call if you have HVAC issues in their service area.

What a bunch of thieves who prey on the needy. I know this world is about supply and demand,…read moreespecially when your heat goes out in 18 degree weather on a Saturday morning but charging a premium on that service makes me sick. I don't know how this place has such good reviews. I just got a call back from the guy and he wanted to charge me $180 and hour for labor and also just to come out and check out what is wrong with our furnace. Maybe they do a good job on servicing and fixing your heating and cooling but there are a lot of places that do a good job too without ripping you off on the labor end of things. I called Prime Time Heating & Cooling instead and it was $69 for the service charge and they came out within the hour to fix everything. AAC, this is a poor poor way to treat people who are in need knowing they need heat on a cold winter's day. Be careful of these guys everyone.

I had an exceptional experience with AAC Services. First, I called their company late on a Sunday…read moreafter my furnace went out. I was able to talk to someone right away, and they offered to come to my house immediately. However, as it was after hours, my home warranty company wouldn't cover the visit, so they set up a convenient appointment the next day to meet with my work schedule. Sul Salam was the technician who came to my home to address the issue with my furnace. He was incredibly friendly and professional. He identified the issue with my furnace right away. When my home warranty company tried to give him the run around over the phone, he was very persistent and advocated that they cover the visit (which they ended up doing, thanks to him). It didn't take him long at all to diagnose and fix the problem with my furnace, and he actually spent the vast majority of his visit on the phone with the warranty company. He didn't charge me for the extra time it took to ensure that the warranty company covered the repairs. If I ever have any other heating issues, I will definitely give AAC Services a call, and I will request Sul Salam by name. I highly recommend this company.

The owner Chris is very responsive and the communication was fast and efficient. He got someone out…read moreto us immediately. We were dealing with another company that has repeatedly disappointed us but we gave them a few extra chances. When they did not show for the third time Chris sent someone that night. Jared came out and went through the issues and our options. we knew we were getting close to needing new furnace (22 yr old) and that is what we decided. Jared fixed three issues while he was there and just took as a quote so we were not charged.

Chris came out this evening at almost 10. My pilot wouldn't stay on. I had called multiple places…read morebefore looking up a recommendation. I came upon a graduate of our local high school.. Seemed like a no brainer and boy was the recommendation perfect. He tried for an hour. My furnace is 22-23 years old and he said he had been pulling 10-15 year old furnaces out.. crazy mine last so long.. anywho, although he couldn't get it working, we made a plan. And although it was steep, I'm getting it fixed and ordering a new furnace and ac unit. I have no hesitation with Chris. He was easy to talk to, work with, and professional. I appreciated his honesty with me.. (and that means a-lot) Honest, professional, reliable and down to earth. My second sentence was that I want to list so if we could fix until we sell-- that would be great. Joke was on me.. but taking it in stride!

Had them out through the utility service plan for a maintaince furnace check. Very well pleased and…read morevery thorough. Will use them again for my ac in a month or so.

I called them due to the A/C not working. The technician showed up on time. He ran his diagnostics…read moreand told me the compressor was damaged as well as an obstruction in the coolant line. He said the difference between fixing it and a new unit would differ by only $1000. He had his salesmen come out and run the estimate. My wife and I told them we would sleep on it. In the meantime, we had another independent technician come out. He pointed out that Great Dane took my capacitor on the A/C unit. He replaced the missing capacitor and could not find an issue with the unit. It is running fine. Our house is maintaining its temp. The 2 service calls cost me as follows -Great Dane $129, and the independent technician $185. the second opinion saved me what would have been a repair of $6k or a suggested new unit of 8K. I am Glad i called for a second opinion. I also had asked twice for a breakdown of the suggested repair, i still haven't received it. The only quote given to me was for the new unit. They are only looking out for themselves, be careful.