My water heater stopped working on the 4th of July and I called Comfort Zone the next morning expecting to leave a voicemail being the day after the 4th. Not only did they answer, they had someone out a few hours later installing a new water heater!! They did a fantastic job, we're very fairly priced, and even cleaned up so good you wouldn't know anything was torn out or replaced. I will recommend this company to everyone I know! read more

Beware of this company they charged me double the price for a job.I had a part replaced on my air unit that cost 10-30 dollars.I was charged $650.My air went out on one of the hot days because live in a colonial style house it was extremely hot.I spoke with several other companys the job is under $300.Meanwhile I've tried to reach out to a manager several times and can't get a resoonse. read more

I had a horrible experience with Comfort Zone Healing and Cooling. Their customer service is awful and Denise is the rudest front person I've ever dealt with. She wanted payment upfront without telling what the problem was and doesn know how to treat customers. I wouldn't do business with this company and wouldn't recommend any of my friends or colleagues either after my interaction and lack of customer service with Denise. read more

Highly recommend. Answered the phone on the weekend. Scheduled me for a same day appt. Tech called within 30 minutes of arrival. Mill arrived discovered the issued immediately. Offered two options. Corrected the problem with our AC. Also, installed a new WiFi thermostat. Very pleased with the price, service and products. read more

Comfort Zone Heating and Cooling - New Sensi WiFi thermostat - Heating & Air Conditioning/HVAC Near Me - Royal Oak, Michigan

I don't understand these positive reviews. I paid this company $100 to do an inspection. The kid (and I do mean kid) that came out was able to show me on his tablet that the refrigerant in my central A/C unit is slightly below what would be considered a "good" level. I explained to him that my unit occasionally turns off and then back on in very short intervals. He wasn't able to offer any thoughts as to why that might be happening other than my unit is old. Fast forward 2 weeks. Today, I had a different company come out. Within 30 seconds of him taking off the same exact shield on the back of my A/C unit, he saw a frayed wire. Within 5 minutes he had replaced the wire and the problem was solved. One would think that the kid from Comfort Zone would have noticed it. The guy who was here today showed me the wire, it was RIGHT in front of exactly where the Comfort Zone kid hooked up the same diagnostic tools. If I'm paying to have my unit inspected, I'd think a company is actually INSPECTING the unit. I'm tempted to report this to the BBB. What a complete and utter rip off!!! read more

Frank and team were great. Well presented options...good communication and attention to detail and follow through to completion.

We had a few issues with the last plumber we let into our home. Water under the bridge but it's left my family with a real hesitation to have workmen come inside. Our Comfort Zone experience was the exact opposite of the last company! The guy they sent was polite, professional, and fast. Oh, and no one smelled like a dispensary parking lot! Next time something breaks were calling Comfort Zone again! read more

Very satisfied. Mill Gorkes was personable, professional and efficient. We highly recommend this company and tech.

Comfort Zone arrived to look at my broken air conditioner. The serviceman observed all the precautions against Covid. He assessed the situation and explained what he found and what my options were. He gave me his estimate and I agreed. He provided the service and gave me tips for the future. Very Professional . My air conditioner is up and running. read more

They came through for me. Mill went in my crawl space and fixed the problem. Mill was very polite and helpful. I will be using them in the future. read more

Our tech, Frank, was awesome. He showed us the error of our HVAC ways and didn't charge us an arm & a leg in the process. Our air stopped working in the middle of a 90 degree heat wave and I'm just so grateful he was able to come right out. I read reviews carefully, and the ones for Comfort Zone are legit. Frank was fast, friendly, and overall extremely helpful. Thanks Frank! read more

I've had the pleasure of working with this company a few times. They are honest and reasonably priced. In my last quote request, the technician called me to explain that the issue another company quoted was not an issue at all, saving me a lot of money. I will continue to use this company for heating and cooling. read more

After installation service is not what one would expect after spending all that money on a new system. It was like fighting a battle to get them to fix an install that wasn't done correctly. The warranty service is much less than other installers. Buyers beware. Do not recommend. Unfriendly and unhelpful staff. read more

Frank and Mill were excellent. My furnace went out, and they were able to come diagnostic the problems and replace the whole system in a very short time. They were extremely courteous and professional. They were patient in explaining the basis of the costs of everything that needed to be done. The whole team was impressively responsive. Any time I called, if there was no answer, someone would call me back within minutes. I would highly recommend! read more

Zach Kerr came out to install a Sensi thermostat, check of heating system, humidifier. He was courteous, professional, timely and made some great suggestions on my system. Would definitely recommend! read more

Mill was great..telling me what he was doing when he was doing it, very respectful and nice.Definitely will use them again

Mill was extremely helpful and knowledgeable. He was friendly and accommodating to our boiler issue. First class effort and service. Highly recommend Comfort Zone Heating and Cooling. read more

I called to set up an appointment for an estimate for a replacement A/C for my failing twenty year old unit. Comfort zone was able to get me scheduled for the next day, but about an hour later, Frank, one of their technicians, said he had finished a job in my area and was nearby and offered to swing by. He was extremely nice, professional (covered his boots with plastic covers), and there was no "hard sell" involved. It only took him about half an hour to inspect my setup and give me an estimate for a replacement. Overall it was a great experience! read more

Mill Gorkes came out to inspect our AC after high winds pushed the outside unit over several inches. He inspected all the lines and re-secured the insulation. Inside he cleaned the condensation pump line and tested the units operation. He was on time, polite, educated me on the operation of the unit and talked about the various things he was looking for during the inspection. I highly recommend Comfort Zone Heating and Cooling because of their competent and courteous staff. read more

For the past two years I have dealt with an intermittent issue with my boiler shutting off with no rhyme or reason. After having multiple companies come out to service the issue and unable to determine the root cause I called Comfort Zone and couldn't be more pleased with their assessment of the situation, determination of root cause and proposed solutions. Not only was the response time good, both Frank & Mill provided excellent customer service and were very thorough in their explanation and correction of the problem. I would recommend this team without hesitation. read more

Mill came out timely and was very energetic, knowledgeable and dedicated to task as he tested the metrics on my furnace and ensured it was ready for the coming colder weather. I heartily recommend this company and their employees. read more

Scheduling an appointment to get my furnace fixed was quick and easy. Frank showed up right on time. He is an absolute professional - courteous and knowledgeable. He diagnosed the problem, talked me through the options, and got it fixed quickly for a great price. If you need HVAC work, Comfort Zone is the place to go! read more

FANTASTIC!! AC broke on a 90degree day and they came after hours and fixed hours. Perfect! Very fast great pricing! Efficient and kind!

First time using this company for AC replacement. The guys went above and beyond what I have expected, they were very friendly, professional with very reasonable prices. Defiantly recommend them. read more

Our furnace was not working properly in January, and couldn't continue running, and the temperature dropped to about 66 degrees. We called Family Heating and they couldn't get us on their schedule for about 10 days. So we called Comfort Zone and they sent a service staff member within hours. He serviced the furnace and got it up and running promptly. He found that we needed a new inducer motor, a very expensive fix. He reported that a replacement motor was on back order from the manufacturer, but couldn't determine how soon one would become available. The quote including new pressure switches, would be $1,985 for having the new motor and switches if and when the motor would be available. He offered a new furnace as an option, with a cost of just under $5,000. So we called Family Heating the next day and told them what the diagnoses and options that were offered. They came out the next day and agreed that the inducer motor needed to be replaced. However, their price for install of that motor was $1,015., also with the caveat that the motor was on backorder and they didn't know when they would get one. They didn't believe the pressure switches needed replacement. Within 8 days they got a new inducer motor and replaced it for us, and the furnace is running back to normal. read more

Sure enough the second hottest day of the year our A/C goes out. Called Comfort Zone but they said they couldn't come out until between 3 and 7 the next day unless an opening came up. Less than an hour passed and i got a text from them saying could be out that day in half an hour. The tech named Frank called me to let me know he was in his way. He was able to easily diagnose the problem and presented me with 4 options to remedy the situation. He had the parts i needed and we were back up and running the A/C within the hour. They warranty the parts for a year and the service call amount was applied to the total. I will definitely use them again for any heating or cooling needs. read more

Our AC was acting up on a 97 degree day. It would turn on, but the air wasn't very cold. I called Comfort Zone at 6:30AM and left a message. They called back in 30 minutes and Frank was at my house before 8:00AM. He discovered a safety switch for the compressor had tripped. He pushed a button and fixed it. He determined that a voltage drop on a capacitor was the root cause and replaced it with one he had in his truck. He didn't try to over sell anything even though my system in 28 years old. Instead, he gave me an honest outlook about the lifespan of my system. Great guy. Great experience. read more

We have a really old furnace - 32 years. We have been in the house less than a year and it is already failing (of course). Our home warranty company sent a technician out and he left upset because he didn't know how to work on a system like ours. I then had to find a new company on my own to diagnose the situation and Comfort Zone came out SAME DAY! They were so nice and helpful. The system was a challenge - they were able to diagnose multiple issues and even JUMP START the furnace so we had through the night while we waited for the home warranty company to respond. Mind you, this all happened after 6pm and the Comfort Zone team WOULD NOT GIVE UP UNTIL THEY FOUND THE PROBLEM! I have nothing but amazing things to say about Frank and Mill, if you have any questions, any doubts, don't. Comfort Zone will get the job done AND give you a detailed breakdown of repair options and images. Honestly, I did not think a 32 year old furnace could be repaired, but they found the parts and can get the job done. TL;DR - COMFORT ZONE IS HANDS DOWN THE BEST HEATING & COOLING COMPANY IN THE METRO DETROIT AREA! read more

Frank was absolutely awesome! Super thorough and walked me through my options. Not to mention very quickly diagnosed the issue with my air conditioner. read more

Frank was fantastic. Our furnace went out on a Saturday morning and thanks to the company's emergency service, it was back up and running by 1pm. Frank was polite, had excellent communication skills, and was fair on price. We plan to call back for an A/C install estimate this Spring. Thank you, Frank! read more

Frank was so nice and professional! My AC unit made a very loud noise when I first turned it on back in the summer 2019 and I called this company to see if they could come by and take a look and thanks god they could!! Frank explained clearly what happened to my AC unit and fixed what it needed to be fixed and my AC unit is still working good-2021. Recommended this place to my friends!! read more

Understood exactly what we needed. No hard up sell just facts and offering knowledge. Will def reach out when I replace my system.

Excellent service, done right the first time. Very honest and professional. Will definitely recommend to all my family and friends. Thank you!! read more

This company was great to work with!!! After one of my rental homes lost heat, I call the company I had used for all of my 15 rental homes (Family Heating Cooling ). They told me that they were booking out for 3weeks. I explained it was an emergency and they told me they had no "emergency" service. Considering the furnace wasn't working at all and the home was occupied ,I needed to get service asap. I contacted Comfort Zone Heating and Cooling. While I had never done business with this company before, after explaining the situation to Fred the owner he said he could help out...Although he had no openings for the day,, considering the situation, he made an exception and was out there within 2hours. Apparently a fan needed replacement but considering the age of the furnace and cost of the part the recommendation was to replace. He at no time was high pressure just made me aware of all my options. After considering all the variables we made the decision to replace. He and his crew came out within 3 days and completely replace the heating system. They were on time ...well groomed ... polite and very professional. They had the job done in 4hrs as promised. HVAC Tech, Mill took time to explain the operation of the system and answered any questions we may of had. It was one of the best experiences we have ever had dealing with a service company. Ease of purchase was amazing! I now have a new hvac company to service all our houses!! read more

I woke up to a house at 50 degrees and by noon, Frank had the heat running. They responded quickly and took the time to really explain to me each and everything that was happening and what was needed to do the repair. Also, their service call fee was $10 less than the competition who couldn't show up until 4 hours after Frank said he could be here. read more

Frank was very professional, honest, and reasonable. Installed a new air condition and Hot water tank. Will recommend him to everyone.

Frank was timely, thorough and reasonable. Top notch professional service. I highly recommend Comfort Zone

Frank is super friendly and efficient, showed up 2 hours after my call for my A/C not functioned properly, diagnosed the problem instantly and fix it quick, glad I call him up ! Would recommend him for everyone! read more