I called Active Lock on a friday afternoon the owner answered and had a locksmith at my door in 30 minutes he knew my urgency and responded promptly awesome and professional service from the minute i called to the minute the locksmith left with a job complete.... I called back after the locksmith left to thank the owner for putting me at comfort and then explained their company history and being that they are family business just like my own explained it all. Morals and values i cant say anymore about this company other than the best. p.s. they are a local company with a storefront watch out for the guys that don't have a storefront here in Illinois- BEWARE OF SUBCONTRACTORS...... i would have never known if the owner of Active didn't tell me about the scams are pulled out there with subcontractors. read more

Just completed( 6 months ago) a large project with active lock an and they did a great job that included 7 new doors installed( when we thought we needed to replace 12 doors.) The other five were repaired with special hinges that they installed (they were the only company that was looking to save us money) They also installed a hi security master key system that put all our doors on one key. The quote for the project was not the most expensive and it was not the least expensive. But because they were very straight forward about doing the right thing and not simply selling us everything under the sun, the finaI cost came in lower than what was quoted. I would recommend them highly. read more

I normally don't do reviews but I had to take time out for this one. I called Active Lock and Dale answered the phone, I was in a panic because I thought I lost my keys , He was so kind and reassuring. Within 15 minutes he had a technician at my house . Mark the technician found my keys next my car and saved the day and saved me from having my locks changed . They even didn't want to charge me for the emergency service call but insisted and made him charge me . I'm in a service business and understand cost involved Even if they didn't do anything they still showed up and that costs a lot of money alone. They are the best PERIOD .. read more

I work for a property management company who has used their services for about four years now. We have enjoyed working with Active on every job in that time. Timeliness is never an issue for their techs and they always go the extra effort to look out for our best interest at the homes they are sent to. I have also personally experienced their services and found the tech they sent out to be well trained in customer service and exactly what, I believe, most people are looking for when they've just locked themselves out and need help from an experienced locksmith. read more

Upon being dropped off at home after a night of mindless self-indulgence, I found myself locked out of my house with my keys nowhere to be found. I called Active Lock and they said they had a guy in the area. He showed up about 20 minutes later and proceeded to find my patio door unlocked. I felt like a huge jackass, but on the plus side, he didn't charge me for a full lock-out service, just the service call. I did end up having them re-key my house for my own piece of mind and couldn't be happier! They are now a permanent fixture in my contact list. read more

My mom, a senior, accidentally locked herself out of her home in Arlington Heights. It was 10 degrees outside and she had on no coat. I picked her up and took her right to Active Lock to set up an service call. The owner was called and arrived at her home in less than a half hour. He got her door open within minutes, was kind, compassionate and courteous since she was understandably upset and embarrassed. I wouldn't hesitate and call him again if I needed emergency help or simply to get some keys made. read more

"The best" Just finished a project with Active Lock and couldn't be happier. Mark was the technician and Dale (the owner 3rd generation) was overseeing the project. These guys are the best!! Professional courteous and just good people. They thoroughly listened to your needs and make suggestions to fit your budget. These guys have been around for over 50 years and really know their business once again I highly recommend them and I trust him with everything I have. Thanks guys. You're the best. read more

I live on the west coast. I needed to change locks on my mothers home. I looked at the Yelp reviews and decided to use Active Lock & Key, I spoke to Dale on the phone and made arrangements to meet him. Dale showed up, on time, with a smile on his face. He took time to asses the situation and started to work. I left him alone to do his job. It was all completed to the highest standards. I would call him again. I highly recommend Active Lock & Key read more

I called Active Lock & Key for an apartment lockout, and they showed up in less than 5 minutes! However, I found my spare key just as the locksmith drove up, and when I told him, he did not charge me anything at all. I offered to pay a small fee for his time and the drive out, but he didn't take it. This was a very kind and decent gesture. Thank you. I didn't get his name but if I need a locksmith in the future, I will call this company. read more

Once again Dale and his team at Active Lock came thru. Called Yesterday Locked out of my car they Dispatched tech within 20minutes and got my keys out. I went back to their store spoke to Dale about getting a spare fob . Withing 10 minutes i had a spare valet key made. Now mind you he could have easily sold me a $400 fob but he is honest and understood i just needed it to open the door. Cant say enough These Guys are the best. read more

I looked all over the place for keys for my 1973 Audi 100LS. No one seemed to have them. I stopped into their showroom and they found the key right away. The guy explained that they had thousands of different key blanks for all sorts of cars, residential locks, antiques etc. Fascinating. I would recommend this place to anyone. Number one in my book. read more

I locked my keys in my car. The guy on the phone was super friendly and nice. He told me someone was nearby and should be able to be at my car in 10-30 min. He was there in under 10 min! Which was great for me since I was late to work and it was like 20 degrees out. He got my door open right away! Great experience. Thanks again for saving the day. read more

I had a 9pm lockout.. Dale was here and opened the door, Mike was here the next morning to re-key the lock. They are honest, extremely knowledgeable and do what they say they're going to do when they say they're going to do it. I can't recommend them highly enough. It's great to find a business with old-fashioned values. read more

We had a break in. I called one locksmith and they told me they could come out in a week. We couldn't leave the house open for a week, so called Active. They came out within an hour and did a wonderful job repairing the damage. The door frame was stronger than it was before the work. I was very happy with their work. read more

Worked with Dale on finding a lock and handle for the front door. He was super helpful in finding a replacement since my old set was an odd size, and even worked with me on spare parts in case it didn't fit. They are able to order nearly any style and color of lock you might need, highly recommend them! read more

This business is great. they helped my brother get his ignition fixed when his keys got stuck inside. He was on the way to work and tried to pull his keys out of the ignition and they would not come out. he then called them and they were out within 10 minutes and fixed it in 5 minutes. thank you guys! read more

We will for sure go back to Active Lock & Key for any further needs we may have. We worked with Dale and he went above and beyond to get us a rare part as fast as he could....same day actually!! He is a very nice man and is running a very helpful business. Definitely recommend!!! read more

My husband and I were done to one key for our 2014 Camry. Active Lock made us new keys at a reasonable price. I've had to do the same thing before and went to the dealer and this was a much better experience and less expensive. I highly recommend this locksmith. read more

My 16 year old locked the keys in the car over the weekend . My Husband has extra set of keys with him but he's out of town. I called Active Lock after hours they came right away to help. Very helpful nice guy opened the car for my son. Thank You Active Lock read more