My husband and I had a very disappointing experience at this hardware store today. From the moment…read morewe walked in, we felt unwelcome and judged. The staff treated us with rudeness and suspicion that made us extremely uncomfortable. it was clear we were being profiled based on how we looked, well on how my husband looked, which is unacceptable anywhere-espicially in a business that should be serving the community with fairness and respect. I would love for this establishment to know all the wonderful things about my husband, he is and an amazing husband, father, teacher, and Veteran. Unfortunately all these wonderful things are lost to some based on the color of his skin. No one should be made to feel singled out or discriminated against just for walking into a store. We will not be returning, and we feel it's important to share this experience so others are aware.

Fantastic hardware store. Prices are alright for a moment and pops shop as well. Probably the best…read moreplace in lake county for hardware needs!

Price gouging. Last week I was in desperate need of a COVID-19 mask. All I had was an old…read morepainters mask, and I was about to make a delivery to the nursing home a block from Major True Value. I saw their street sign, "Covid-19 Masks In Stock". I went inside and said "I'll take 6." I just assumed they would be reasonably priced. No display, they had them in a large brown box next to the register, out of reach. $8.00 each. I just said "yes" and took them. They are R-25 or something "close" but not the same. No black button valve, just a multiple layer paper/cloth mask. I feel like I got taken advantage of.

I absolutely love this place. I'll start out with my one gripe - which is their hours that they are…read moreopen. They're not really convenient they close early on Saturday and I don't believe they're open on Sunday. However everyone there knows where everything is, they have helpful hints and suggestions, and they're willing to negotiate sometimes even cut you a deal. Now places like Lowes and Home Depot also have a place but if you need something quick without going into a monster store without waiting in line and even when I hear the cashier make a joker too, Crile Road hardware is where you want to be

The day after x-mas, I drove to this store in order to have a piece of glass cut for a picture…read moreframe that I built for a customer of mine. I had always wondered why the parking lot was always empty and after my first and final visit, I know why! I was met by a very short, older man who had a very bad attitude. I told him that I needed a piece of glass cut for my picture frame and he sort of grunted and extended his hand towards the frame, so I handed it to him. He proceeded to grab it by one corner while dragging the opposite corner on the floor. I immediately asked him: "PLEASE, do not drag my frame on the floor, it is for a customer of mine" to which he gave me a sideways look and stormed off towards the back of the store. I followed him and took a few steps back into the room that he took my frame, just far enough to peek around the corner and see him toss the frame onto the workbench without taking any precautions to protect it. He looked at me and told me to leave the area and I did. After about 15 minutes, he brings the frame out with no glass in it, stating that he was unable to cut a piece of glass to the dimensions of the frame and he told me what he got when he measured it and those measurements were nowhere close to the required dimensions. Afterall, I know what the dimensions are since I BUILT THAT FRAME! While I was waiting, there was a pregnant girl spreading epoxy onto an old dirty tree stump. I am not sure about who manages that place but to allow a pregnant person to handle and breathe in those chemicals, is totally and completely irresponsible. I ended up taking my frame to Joughins hardware on State St. in Painesville and they actually knew how to cut a piece of glass, unlike the "little person" that didn't know how to, at Crile hardware, it fit perfectly and it was cut from a standard sheet of double strength glass. If you want a professional and knowledgeable staff to deal with in the hardware business, go to Joughins and don't waste your time at Crile road. After repairing the damage done to the frame that was caused by the "little person" at Crile road, I finally delivered the frame to my customer and he was very happy.

I was in an isle ALL by myself for 10 minutes + ......sweating in my mask so i took it off while I…read morewas staring at the mess of fitting etc. in a MINUITE all of the sudden a EAGER employee appeared from nowhere wanting to help? and then of course hit me with the mask issue.....really, security called you cuz i dropped my mask? Had I known i would have assistance in a NY second I would have lower it in garden, where no was to be found, or lumber where i walked up and down the isles 3 times looking for help ?

I ordered a washer, dryer and 2 pedestals=$2,192. When the delivery company, Neliza Last Mile…read moreInc.,Nick specifically, removed the 2 old pedestals that I told him I wanted to keep. I called him within 15 minutes of him leaving my house and he never returned my call. Many texts emails and phone calls to the delivery company and Menards. Wednesday in an email to corporate office they told me to contact delivery company...I have Einstein, they will not communicate! Menards cares NOTHING about their customer service! Today I contact the insurance claims department, Menard or Neliza Last Mile owes our agreed upon $200!!!

New to the area we used to use the Lowe's in Willoughby, but this one's just closer. Staff was…read moreextremely friendly when above and beyond what they needed to do they even helped me load all of my lumber when they really didn't have to nothing bad to say thank you for the veteran parking by the way.

I bought a convection oven less than a month ago and it hasn't worked correctly. They will only let…read moreyou return it for 48 hours. Be aware of this. It has been a bad experience. I don't want my new oven to need repaired less than 30 days after purchase. Every person I talked to was very rude. No help.

I was looking for some pressure treated lumber to reinforce corners for a raised bed. I needed it…read morecut to size. The woman in the lumber department was great. She asked if I needed help, and was able to get me to the right place quickly. She checked the lumber to see if was good, checking all sides. She got the board down for me and cut it to size. Took me about 10 minutes. I had been to Lowes and Menards before this and had been unable to complete my task. The associate knew her business and was willing to help.

we bought a washer/dryer combo from Mentor Home Depot, It was delivered broken with a tag saying…read more'defeco'. We have called Home Depot to report the problem at - 1800-455-3869 for help--they said we had to call Frigidare but gave us the number 1800-374-4421 well that was a number for 'medical alert devise'. I called the 357-0428 Mentor store and it rang for 5 minutes no answer. We are still trying to get help returing this product. My advise don't buy from Home Depot they are not a responsible company or customer friendly. P. Lung Madison